2017 Mazda CX-5 problems and owner complaints

ACCORDING TO CONSUMER REPORTS (AUG. 2017, PAGE 58, LAST PARAGRAPH) THE MAZDA'S NEW CX-5'S FORWARD COLLISION WARNING WITH LOW-SPEED AUTOMATIC EMERGENCY BRAKING STANDARD SHOULD BE APPLAUDED. THESE FEATURES MALFUNCTIONS IN LAS VEGAS DURING HOT WEATHER. MAZDA KNOWS ABOUT THE PROBLEM AND HAS NO FIX. WE BOUGHT A MAZDA CX-5 ON JUNE 9, 2017. WHILE DRIVING ON THE FREEWAY ON JULY 21, 2017 THE CAR QUIT WORKING PROPERLY AND WE HAD THREE WARNING MESSAGES COME UP ON THE DASHBOARD: 1.SMART CITY BRAKE SUPPORT MALFUNCTION 2.SMART BRAKE SYSTEM MALFUNCTIO…

Owner-reported narrative. 740 miles reported. Look up ODI 11010416 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, [phone removed]) WAS NOTIFIED, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER PROVIDED A TSB THAT INDICATED THAT, WITHOUT A WARNING INDICATOR OR WARNING CHIME, THE FUNCTION WAS NOT ABLE TO BE REPLICATED AND THE SYSTEM WAS PERFORMING NORMALLY. THE MANUFACTURER DID NO…

Owner-reported narrative. Look up ODI 11040544 at NHTSA ↗

WHILE DRIVING SOUTHBOUND ON I-75 NORTH OF NORTH FT. MEYERS, FL THE VEHICLE STUTTERED SLIGHTLY AND STALLED, WITH JUST ENOUGH TIME TO PULL TO THE RIGHT SHOULDER AND PARK. IT WOULD NOT RESTART AND APPEARED TO BE OUT OF FUEL, THOUGH THE GAUGE INDICATED APPROX. 1/4 FULL. THE MAZDA EMERGENCY ROAD SERVICE NUMBER WAS CALLED AND THEY DISPATCHED A SERVICE VEHICLE. AT THE SAME TIME THE MECHANIC ARRIVED, A FL ROAD RANGER ALSO ARRIVED AND PUT ONE GALLON OF GAS IN THE VEHICLE. WE WERE ABLE TO RESTART THE VEHICLE THEN AND DRIVE TO THE NEXT EXIT WHERE WE P…

Owner-reported narrative. 21,000 miles reported. Look up ODI 11231550 at NHTSA ↗

WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (3719F, NHTSA #19V-497) FOR THE 2018 CAR. THE DESCRIPTION IN THE RECALL SOUNDS LIKE THE EXACT ISSUE I HAVE FACED WITH MY 2017 MAZDA YET THERE IS NO RECALL AS OF NOW ON MY 2017.

Owner-reported narrative. 40,000 miles reported. Look up ODI 11388675 at NHTSA ↗

I BOUGHT THE 2017 CX-5 BRAND NEW ABOUT A MONTH AGO. TODAY, I PUT THE CAR IN REVERSE AND EXPECTED THE REAR CAMERA TO POP UP ON MY INFOTAINMENT SCREEN; HOWEVER, IT DIDN'T. SO, I TURNED OFF THE CAR TO TRY AND RESET THE ISSUE, HOPING IT WAS A GLITCH. I TURNED OFF THE CAR AND TURN IT BACK ON AGAIN AND IT STILL DIDN'T WORK. I DID THIS CONSECUTIVELY 4 TIMES AND IT DIDN'T WORK. IT SEEMS LIKE THIS PROBLEM IS EITHER A WIRING ISSUE OR SOFTWARE ISSUE. THE CAR'S REAR CAMERA IS SUPPOSED TURN ON IN THE INFOTAINMENT SCREEN WHEN YOU PUT THE CAR IN REVERSE. …

Owner-reported narrative. 800 miles reported. Look up ODI 10995273 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE REAR PASSENGER OVER SENDER DETACHED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A DEALER (FAIRWAY MAZDA LOCATED AT 10101 ABERCORN EXTENTION, SAVANNAH, GA 31406 PHONE NUMBER [phone removed]) WHO DID NOT DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED TWICE WITH THE FRONT PASSENGER SIDE, AS WELL AS THE FRONT DRIVER SIDE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS ABLE TO MOUNT THE PASSENGER AND DRIVER SI…

Owner-reported narrative. 19,000 miles reported. Look up ODI 11298941 at NHTSA ↗

LOSS OF POWER TO A COMPLETE SHUTDOWN WHILE AT HIGHWAY SPEEDS OF 60-70MPH WITH FUEL TANK READING 30 MILES TO EMPTY. TOW WAS NECESSARY TO DEALERSHIP. REPLACED FUEL PUMP. 2ND OCCURRENCE WITH 60 MILES TO EMPTY. BROKE DOWN AGAIN WHILE AT HIGHWAY SPEEDS. TOWED A SECOND TIME TO DEALERSHIP. REPLACE HIGH/LOW FUEL PUMP. WAS INSTRUCTED NOT TO OPERATE VEHICLE BELOW 1/4 TANK OF FUEL. MAJOR SAFETY ISSUE WHILE AT HIGHWAY SPEEDS WITH DIFFICULTY MOVING TO A SAFE AREA. SEEMS TO BE A DESIGN OR FUEL PUMP ISSUE.

Owner-reported narrative. 48,000 miles reported. Look up ODI 11395226 at NHTSA ↗

THE CAR STALLED WHILE IN MOTION ON THE HIGHWAY WITH 56 MILES LEFT IN THE GAS TANK. THIS CAUSED A VERY DANGEROUS SITUATION DUE TO THE FACT THAT I COULD NOT ACCELERATE AT ALL, AS THE TRAFFIC WAS SPEEDING PAST. I HAD TO COAST THROUGH TRAFFIC TO THE SAFETY OF THE SHOULDER OF THE ROAD. ONCE THE VEHICLE CAME TO A STOP, IT WOULDN'T RESTART AND IT SEEMED AS IF IT NEVER ACTUALLY STOPPED TRYING TO RESTART. I NOTICED A FEW THINGS DURING THIS SITUATION. 1. THE CHECK ENGINE LIGHT CAME ON 2. ALL THE DASH BOARD LIGHTS APPEARED TO COME ON 3. THE EMERGENCY BRAK…

Owner-reported narrative. 79,000 miles reported. Look up ODI 11403642 at NHTSA ↗

WHEN SLOWING DOWN, AS SOON AS VEHICLES HITS 25 MPH, THE TRANSMISSION JERKS. GETTING WORSE, DISTRACTS FROM DRIVING

Owner-reported narrative. 4,400 miles reported. Look up ODI 11083267 at NHTSA ↗

YESTERDAY MY WIFE TRIED TO STOP OUR CX5 IN OUR DRIVEWAY BUT IT KEPT A SLOW GLIDE FOR A FEW YARDS THUS CRASHING INTO OUR GARAGE DOOR. SHIFTING INTO PARK A 2ND TIME (1ST TIME DIDN'T WORK) AND POUNDING THE BRAKE PEDAL FINALLY STOPPED THE VEHICLE AFTER PUSHING IN THE GARAGE DOOR A FEW FEET. ENGINE REMAINED IN LOW IDLE (NO ACCELERATION) AND BRAKE FEEDBACK WAS NORMAL (NOT MUSHY) THE WHOLE TIME. THIS IS 2ND OCCURRENCE. FIRST OCCURRENCE WAS ABOUT 6 MONTHS AGO AS THE CX5 GLIDED PART WAY INTO AN INTERSECTION. ALL SYMPTOMS LISTED ABOVE WERE EXACTLY THE S…

Owner-reported narrative. 7,000 miles reported. Look up ODI 11154258 at NHTSA ↗

While driving on the interstate (continuously for about 4 hours) the vehicle suddenly lost power and the engine stalled. Power steering and power brakes were impacted and the vehicle was difficult to get off the road safely. Once stopped, it would not restart over a 30 minute period. A tow truck was called and it was taken to the dealer. A couple hours later when the dealer checked it, the vehicle started normally and drove without issue. A P0192 code was stored in the ECU so the high pressure fuel pump was replaced even though they could …

Owner-reported narrative. Look up ODI 11518617 at NHTSA ↗