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1997 Jeep GRAND CHEROKEE: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

727 owner complaints analyzed

5 distinct recall campaigns

118,000 mi median reported failure mileage

Scope: 1997 model year. Data snapshot: . 199 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Power Train:Automatic Transmission:Park/Neutral Start Interlock Switch is the most frequently named component, appearing in 110 of 727 complaints (15.1%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior12417.1%
Engine operation699.5%
Fuel system concerns638.7%
Transmission and shifting547.4%
Steering behavior456.2%
Electrical and battery issues233.2%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Power Train:Automatic Transmission:Park/Neutral Start Interlock Switch
110
Service Brakes, Hydraulic:Foundation Components:Disc:Rotor
53
Fuel System, Gasoline:Storage:Tank Assembly
48
Fuel/Propulsion System
46
Fuel System, Gasoline
33
Power Train:Automatic Transmission
33
Electrical System
31
Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip
31
Component breakdown data
CategoryCount
Power Train:Automatic Transmission:Park/Neutral Start Interlock Switch110
Service Brakes, Hydraulic:Foundation Components:Disc:Rotor53
Fuel System, Gasoline:Storage:Tank Assembly48
Fuel/Propulsion System46
Fuel System, Gasoline33
Power Train:Automatic Transmission33
Electrical System31
Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip31

Power Train:Automatic Transmission:Park/Neutral Start Interlock Switch: 110; Service Brakes, Hydraulic:Foundation Components:Disc:Rotor: 53; Fuel System, Gasoline:Storage:Tank Assembly: 48; Fuel/Propulsion System: 46; Fuel System, Gasoline: 33; Power Train:Automatic Transmission: 33; Electrical System: 31; Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip: 31

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
7
25,000 to 49,999
8
50,000 to 74,999
23
75,000 to 99,999
33
100,000 to 149,999
71
150,000 and above
57
Reported problems by failure mileage data
CategoryCount
Under 25,0007
25,000 to 49,9998
50,000 to 74,99923
75,000 to 99,99933
100,000 to 149,99971
150,000 and above57

Under 25,000: 7; 25,000 to 49,999: 8; 50,000 to 74,999: 23; 75,000 to 99,999: 33; 100,000 to 149,999: 71; 150,000 and above: 57

100,000 to 149,999 miles has the most reports with usable mileage (71). 528 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2000
115
2001
223
2002
89
2003
59
2004
22
2005
18
2006
15
2007
9
2008
14
2009
10
2010
17
2011
11
2012
11
2013
12
2014
44
2015
40
2016
4
2017
8
2018
1
2019
3
2020
1
2024
1
Complaints over time data
CategoryCount
2000115
2001223
200289
200359
200422
200518
200615
20079
200814
200910
201017
201111
201211
201312
201444
201540
20164
20178
20181
20193
20201
20241

2000: 115; 2001: 223; 2002: 89; 2003: 59; 2004: 22; 2005: 18; 2006: 15; 2007: 9; 2008: 14; 2009: 10; 2010: 17; 2011: 11; 2012: 11; 2013: 12; 2014: 44; 2015: 40; 2016: 4; 2017: 8; 2018: 1; 2019: 3; 2020: 1; 2024: 1

Pattern summary

Power Train:Automatic Transmission:Park/Neutral Start Interlock Switch leads the component reports. Braking behavior appears in 124 complaint narratives. Engine operation appears in 69 complaint narratives. Fuel system concerns appears in 63 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10002251 · 2003-01-07 (January 7, 2003)

TRANSMISSION FLUID LEAKED FROM THE COOLER HOSE WHICH CAUSED THE VEHICLE TO SMOKE. TS SCC

Owner-reported narrative. 55,245 miles reported. Look up ODI 10002251 at NHTSA ↗

Owner report 10002323 · 2003-01-08 (January 8, 2003)

CONSUMER STATES THAT VEHICLE'S FUEL GAUGE DOESN'T READ CORRECTLY AND STALLS. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS *DT

Owner-reported narrative. 115,057 miles reported. Look up ODI 10002323 at NHTSA ↗

Owner report 10003412 · 2003-01-26 (January 26, 2003)

DRIVERS SIDE AIR BAG FAILED TO DEPLOY

Owner-reported narrative. 55,000 miles reported. Look up ODI 10003412 at NHTSA ↗

Owner report 10004727 · 2003-01-22 (January 22, 2003)

PROBLEMS WITH FRONT BRAKES GRINDING. NAR 1/22/2003 THE CONSUMER HAD PROBLEMS STOPPING. THE PROBLEM WAS DIAGNOSED AS 2 BAD FRONT BRAKE DISC ROTORS AND 2 BAD FRONT BRAKE CALIPERS. WHEN THE CONSUMER DID SOME RESEARCH, HE DISCOVERED DAIMLER CHRYSLER HAD ISSUED A RECALL AND NOW THE CONSUMER IS SEEKING REIMBURSEMENT. *JB

Owner-reported narrative. Look up ODI 10004727 at NHTSA ↗

Owner report 10004915 · 2003-01-29 (January 29, 2003)

AFTER SEVERAL MONTHS I HAVE DISCOVERED THAT THERE WERE THREE (3) RECALLS FOR A DEFECT FUEL GAUGE/FUEL PUMP. NHTSA CAMPAIGN # 97V194000, NHTSA CAMPAIGN # 97V194001 AND NHTSA CAMPAIGN # 97V194002. CHRYSLER CLAIMS THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. I HAVE A 1967 JEEP GRAND CHEROKEE LOREDO. VIN #[XXX] REPAIRS COST $641.56 I FEEL THAT THIS AMOUNT SHOULD BE REIMBURSED TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Owner-reported narrative. 67,798 miles reported. Look up ODI 10004915 at NHTSA ↗

Owner report 10005055 · 2003-01-31 (January 31, 2003)

DRIVER'S SEAT HEATER FELT VERY HOT IN ONE SPOT. THIS CONTINUED FOR SEVERAL WEEKS BEFORE THE SEAT HEATER STOPPED WORKING. I HAVE HEARD OF OTHER INCIDENTS WHERE THERE WERE BURN MARKS IN THE SEAT , BUT I THIS CASE THERE APPEARS TO BE NONE. I CONTACTED DAIMLER CHRYSLER WHICH REFUSED TO DO ANYTHING DESPITE THE FACT THAT THIS PROBLEM OCCURED TWO YEARS AGO AND WAS REPAIRED AT MY EXPENSE.

Owner-reported narrative. Look up ODI 10005055 at NHTSA ↗

Owner report 10005901 · 2003-01-29 (January 29, 2003)

GAS GAUGE DIDN'T PROPERLY INDICATE VEHICLE'S FUEL LEVEL. THREE DEALERS DIAGNOSED DEFECT AS THE FUEL SENDING UNIT LOCATED WITHIN THE FUEL TANK. RELATED RECALL 97V194000. CONSUMER'S V.I.N. WAS NOT INCLUDED. PH

Owner-reported narrative. 58,000 miles reported. Look up ODI 10005901 at NHTSA ↗

Owner report 10006126 · 2003-01-31 (January 31, 2003)

FUEL PUMP GOES OUT WITHOUT WARNING MAKING VEHICLE UNDRIVEABLE. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK

Owner-reported narrative. 84,000 miles reported. Look up ODI 10006126 at NHTSA ↗

Recall history

5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

00V136000 · Service Brakes, Hydraulic:Foundation Components:Disc:Rotor

Reported: 2000-05-10 (May 10, 2000)

VEHICLE DESCRIPTION: PASSENGER AND MULTI-PURPOSE VEHICLES ORIGINALLY SOLD OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, ILLINOIS, INDIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, OR WISCONSIN, AND THE DISTRICT OF COLUMBIA. THE FRONT DISC BRAKE ROTORS CAN EXPERIENCE SEVERE CORROSION IF OPERATED FOR AN EXTENSIVE PERIOD IN THE "SALT BELT." IF THE ROTORS ARE NOT REPLACED, THE CORROSION CAN EVENTUALLY COMPROMISE THE STRUCTURAL INTEGRITY OF THE STAMPED STEEL CENTER HUB SECTION OF THE ROTOR.

Consequence: THE REDUCED STRENGTH CAN ALLOW THE CAST IRON WEAR SURFACE TO SEPARATE FROM THE HUB, REDUCING THE BRAKE EFFECTIVENESS OF THE VEHICLE.

Remedy: DEALERS WILL REPLACE THESE ROTORS WITH ROTORS THAT ARE COATED WITH A CORROSION PROTECTION.

NHTSA campaign record ↗
02V053000 · Power Train:Automatic Transmission:Lever And Linkage:Floor Shift

Reported: 2002-02-15 (February 15, 2002)

ON CERTAIN SPORT UTILITY VEHICLES, IF A DRIVER HAS NOT PLACED THE SHIFTER LEVER FULLY INTO THE "PARK" POSITION AND LEAVES THE VEHICLE RUNNING, THE VEHICLE MAY UNEXPECTEDLY MOVE REARWARD AFTER SEEMING TO BE STABLE.

Consequence: INADVERTENT MOVEMENT OF THE VEHICLE COULD RESULT IN A CRASH.

Remedy: DEALERS WILL INSTALL A SECONDARY DETENT SYSTEM TO THE FLOOR SHIFTER ASSEMBLY. DAIMLERCHRYSLER SENT INTERIM NOTICES TO OWNERS CONCERNING THIS PROBLEM ON MARCH 22, 2002. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
13V252000 · Structure | Fuel System, Gasoline:Storage:Tank Assembly

Reported: 2013-06-19 (June 19, 2013)

Chrysler Group LLC (Chrysler) is recalling certain model year 1993-1998 Jeep Grand Cherokee and 2002-2007 Jeep Liberty vehicles. The fuel tanks in these vehicles are at risk of failure and leakage in certain rear impacts.

Consequence: A fuel leak in the presence of an ignition source may result in a fire.

Remedy: Owners may take their vehicles to dealers and the dealers will perform a free inspection of the rear structure. On vehicles in the recall that are not equipped with a tow hitch, Chrysler will install a Chrysler designed tow hitch free of charge, provided the condition of the vehicle can support proper installation. On vehicles in the recall that are equipped with an aftermarket tow hitch, Chrysler will assess whether the hitch and surrounding areas show evidence of sharp edges or other puncture risks. If so, Chrysler will replace the tow hitch with a Chrysler designed tow hitch free of charge, provided the condition of the vehicle can support proper installation. On vehicles already equipped with a Chrysler designed tow hitch, Chrysler will inspect the area around the tow hitch installation, and if any installation issues are identified, they will be repaired free of charge. The recall began on August 1, 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign numbers are N45 (for the Grand Cherokee vehicles) and N46 (for the Liberty vehicles).

NHTSA campaign record ↗
97V080000 · Air Bags:Frontal:Sensor/Control Module-Inactive

Reported: 1997-05-16 (May 16, 1997)

THE ELECTRICAL CIRCUIT DESIGN ALLOWS THE POTENTIAL FOR AN INADVERTENT AIR BAG DEPLOYMENT UPON VEHICLE IGNITION SHUT DOWN.

Consequence: UNEXPECTED AIR BAG DEPLOYMENT CAN RESULT IN OCCUPANT INJURY.

Remedy: DEALERS WILL REPLACE THE AIR BAG ELECTRONIC CONTROL MODULE WITH A NEWLY DESIGNED MODULE.

NHTSA campaign record ↗
97V194000 · Fuel System, Gasoline:Storage:Tank Assembly

Reported: 1997-11-07 (November 7, 1997)

VEHICLE DESCRIPTION: MULTI-PURPOSE PASSENGER VEHICLES. THE FUEL TANK MOUNTED FUEL LEVEL SENDING UNIT ACCURACY CAN DEGRADE OVER TIME, INDICATING SIGNIFICANTLY MORE FUEL IN RESERVE THAN IS ACTUALLY PRESENT.

Consequence: OWNERS MAY NOT BE AWARE THAT THEIR VEHICLE IS LOW ON FUEL INCREASING THE RISK OF A VEHICLE CRASH IF THE VEHICLE STOPS DUE TO NO FUEL.

Remedy: DEALERS WILL REPLACE THE FUEL LEVEL SENDING UNIT.

NHTSA campaign record ↗