2023 Jeep GRAND CHEROKEE 4XE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
96 owner complaints analyzed
3 distinct recall campaigns
2,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 9 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 47 of 96 complaints (49.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 40 | 41.7% |
| Braking behavior | 20 | 20.8% |
| Steering behavior | 14 | 14.6% |
| Transmission and shifting | 11 | 11.5% |
| Engine operation | 4 | 4.2% |
| Fuel system concerns | 1 | 1.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 47 |
| Engine | 22 |
| Power Train | 15 |
| Unknown Or Other | 15 |
| Fuel/Propulsion System | 12 |
| Steering | 10 |
| Forward Collision Avoidance: Automatic Emergency Braking | 7 |
| Suspension | 6 |
Electrical System: 47; Engine: 22; Power Train: 15; Unknown Or Other: 15; Fuel/Propulsion System: 12; Steering: 10; Forward Collision Avoidance: Automatic Emergency Braking: 7; Suspension: 6
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 9 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 9; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (9). 87 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 18 |
| 2024 | 58 |
| 2025 | 17 |
| 2026 | 3 |
2023: 18; 2024: 58; 2025: 17; 2026: 3
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 40 complaint narratives. Braking behavior appears in 20 complaint narratives. Steering behavior appears in 14 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11509956 · 2023-03-03 (March 3, 2023)
On February 23rd 2023 I picked up my new 2023 Jeep Grand Cherokee 4xe from conway Jeep in South Carolina . On the way home I noticed my foot kept slipping off the accelerator pedal and wasn't sure what was causing it. When I arrived home I noticed the accelerator pedal was made from a slick piece of plastic and didn't have a rubber cover or anti slip material installed like the brake pedal had. I contacted the jeep dealership and asked if jeep forgot to install one at the factory and if so please have one sent out. A representative spoke wi…
Owner-reported narrative. Look up ODI 11509956 at NHTSA ↗
Owner report 11513515 · 2023-03-23 (March 23, 2023)
Accelerating onto hwy and vehicle jerks then flashes “service hybrid system” and “battery low” (as in the vehicle battery not electric mode charge. Pulled up to a stop light 2 min later and automatic breaking locks up and the vehicle completely locks and shuts down. Unable to reset/turn off/on or shift. Had to be towed to dealership.
Owner-reported narrative. Look up ODI 11513515 at NHTSA ↗
Owner report 11525527 · 2023-06-05 (June 5, 2023)
While driving in the freeway vehicle shut down completely. Near miss fatal traffic accident to several vehicles. Took vehicle to the car dealer and they said it needs a software update.
Owner-reported narrative. Look up ODI 11525527 at NHTSA ↗
Owner report 11526462 · 2023-06-11 (June 11, 2023)
When ever I try to charge my Jeep grand Cherokee 4xe summit reserve it fails to charge on a level 1 or level 2 charger and then they check engine light comes on and a electrical burning smell from the hybrid battery and says service charging system. When ever you bring it to the dealer they just reset the code and says it works only for the problem to come back it also affects how the jeep drives when this happens the jeep doesn't want to accelerate properly and has other electric system issues like the wipers coming on randomly and the massage…
Owner-reported narrative. Look up ODI 11526462 at NHTSA ↗
Owner report 11527810 · 2023-06-19 (June 19, 2023)
2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.
Owner-reported narrative. Look up ODI 11527810 at NHTSA ↗
Owner report 11530439 · 2023-07-05 (July 5, 2023)
Transmission started leaking and spraying transmission fluid while driving. Fluid hits exhaust and then smokes and burns off. Jeep has replaced various parts however it appears that the ZF transmissions are failing / have cracks in the housing. Dealer acknowledges the problem. Upon the 2nd failure dealer had us tow it to the dealership. The Jeep is now at the dealer waiting for a response from FCA on what is to be done. This is occurring on a number of Jeeps - both Grand Cherokee 4Xe's and Wrangler 4Xe's. No warning lamps - just a burning sm…
Owner-reported narrative. Look up ODI 11530439 at NHTSA ↗
Owner report 11531480 · 2023-07-10 (July 10, 2023)
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Owner-reported narrative. Look up ODI 11531480 at NHTSA ↗
Owner report 11540223 · 2023-08-22 (August 22, 2023)
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and …
Owner-reported narrative. Look up ODI 11540223 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V720000 · Electrical System:Propulsion System:Traction Battery
Reported: 2024-09-27 (September 27, 2024)
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Consequence: A vehicle fire while parked or driving can increase the risk of injury.
Remedy: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
NHTSA campaign record ↗25V766000 · Engine
Reported: 2025-11-06 (November 6, 2025)
Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.
Consequence: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
Remedy: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
NHTSA campaign record ↗26V562000 · Suspension:Rear:Springs:Coil Springs
Reported: 2026-09-01 (September 1, 2026)
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Consequence: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Remedy: Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.
NHTSA campaign record ↗