2017 Infiniti Q50: complaints, problems and recalls

I'M HAVING PROBLEMS WITH MY SEAT BELT CLICKING IN AND IT'S HARD TO TAKE OUT TO UNLATCH IT AS WELL

Owner-reported narrative. Look up ODI 11005624 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

Owner-reported narrative. Look up ODI 11031402 at NHTSA ↗

I RENTED A VEHICLE FROM HERTZ AT GEORGE BUSH INTERCONTINENTAL AIRPORT IN HOUSTON, TEXAS FRIDAY MAY 18, 2018. ABOUT 2 HOURS INTO MY TRIP I CHECKED THE VEHICLE INFORMATION AND DISCOVERED THAT THE TIRE PRESSURE WAS NOT AT MANUFACTURES SPECIFICATIONS (35PSI). THE FRONT TWO TIRES WERE AT ABOUT 44PSI, THE REAR DRIVERS SIDE TIRE WAS AT 59PSI AND THE REAR PASSENGER TIRE WAS AT ABOUT 40PSI. I IMMEDIATELY CALLED HERTZ EMERGENCY ROAD ASSISTANCE (8006544174) AND NOTIFIED THEM OF THE ISSUE. I WAS ADVISED TO NOTIFY THE LOCATION UPON RETURNING THE VEHICLE. AF…

Owner-reported narrative. 29,700 miles reported. Look up ODI 11097305 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (INFINITI OF MANHASSET, 1225 NORTHERN BLVD, MANHASSET, NY 11030) TO HAVE THE BRAKES DIAGNOSED, BUT NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTI…

Owner-reported narrative. 8,000 miles reported. Look up ODI 11101056 at NHTSA ↗

DRIVING 62-67MPH ON THE HIGHWAY, SUNROOF SHATTERED. LOUD SOUND OF SHATTER. I WAS IN THE VERY LEFT LANE (PASSING LANE). THERE WAS A VEHICLE THAT CUT ME OFF AND PASSED THE CAR IN FRONT OF ME ON THE LEFT SHOULDER WHICH MAY HAVE KICKED UP DEBRIS WHEN IT GOT IN FRONT OF THE VEHICLE IN FRONT OF ME FROM SHOULDER, BUT VIDEO DOESN'T SHOW IT. IT COULD HAVE BEEN A VERY SMALL PEBBLE OR SOMETHING. HTTPS://YOUTU.BE/8MBEKWTGYQW

Owner-reported narrative. 23,000 miles reported. Look up ODI 11162578 at NHTSA ↗

I PURCHASED MY 2017 INFINITI Q50 ON OCTOBER 06 2018 FROM CARVANA LLC. THE VEHICLE WAS USED AND HAD APPROXIMATELY 38K ON THE ODOMETER. WITHIN 2 WEEKS OF OWNING THE VEHICLE THE REAR BRAKES PADS NEED TO BE REPLACED AND THE ROTORS NEEDED TO BE RESURFACED. THIS WAS EXPECTED DUE TO THE HIGH MILEAGE ON A 1 YEAR OLD VEHICLE. THEN ON JANUARY 11TH 2019 I TOOK MY 2017 INFINITI Q50 IN FOR ITS OIL CHANGE AT 43,000 MILES WITH GLENDALE INFINITI IN GLENDALE CALIFORNIA. WHEN THE SERVICE WAS COMPLETED THE SERVICE ADVISOR HAD NOTIFIED ME THAT MY REAR BRAKE PADS …

Owner-reported narrative. 43,000 miles reported. Look up ODI 11170975 at NHTSA ↗

I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT THEY HAVE REFUSED TO TAKE ACTION BECAUSE THE VEHICLE DOES NOT SET ANY DTC CODES. WHEN THIS CONDITION HAPPENS MY 3.0T Q50 ACCELERATES EXTREMELY SLOW EV…

Owner-reported narrative. 4,710 miles reported. Look up ODI 11186562 at NHTSA ↗

I HAVE A INFINITI Q50S REDSPORT 2017 ACTUALLY HAVE 34000 MILES IN THE ODOMETER. THIS CAR HAVE A FACTORY DEFECT THAT INVOLVES ENGINE PARTS IN THIS CASE SERPENTINE BELT, BELT TENSIONER AND PULLEYS. THERE IS A TSB AT THIS TIME FOR THIS ISSUE BUT IN THE MAJORITY OF CASES THE CARS STILL SHOWING UP THE ISSUE. MAJOR ISSUE AT THIS TIME IS THAT SERPENTINE BELT BROKES WHILE CAR IS ON MOVE. THE CAR NEEDS TO BE STOPPEND SINCE ENGINE OVERHEAT AND ALSO BATERRY LIGHT GOES ON. THE BELT TENSIONER GET STUCK AND PULLEYS IN SOME OF THE CASES MELT DOWN. IN MY CASE …

Owner-reported narrative. Look up ODI 11193474 at NHTSA ↗

Reported: 2016-04-26 (April 26, 2016)

Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.

Consequence: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.

Remedy: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.

Reported: 2017-07-27 (July 27, 2017)

Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.

Consequence: An engine stall can increase the risk of a crash.

Remedy: Nissan will notify owners, and Infiniti dealers will reprogram the Fuel Pump Control Module (FPCM) with corrected software, free of charge. The recall began August 29, 2017. Owners may contact Infiniti customer service at 1-800-662-6200.

Reported: 2017-09-15 (September 15, 2017)

Nissan North America (Nissan) is recalling certain 2017 Infiniti Q50 and Q50 Hybrid vehicles. The driver's frontal air bag inflator may have been improperly welded.

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator may crack and release the gas needed to properly deploy the air bag, increasing the risk of injury.

Remedy: Nissan will notify owners, and dealers will replace the driver side air bag inflator, free of charge. The recall began October 30, 2017. Owners may contact Infiniti customer service at 1-800-662-6200, option 7.

Reported: 2024-06-21 (June 21, 2024)

Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.

Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.

Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.