2021 Ford MUSTANG MACH E: complaints, problems and recalls

WHEN I START UP THE CAR, AND THE TEMPERATURE IS BELOW 50 DEGREES, THE "PRE-COLLISION ASSIST" IS NOT AVAILABLE, THE "PARK AID" MALFUNCTIONS AND THE "BLIND SPOT DETECTION WITH CROSS TRAFFIC" IS INOPERATIVE....THE ALERTS ARE ON THE DASH, AND COME AS ALERTS TO MY PHONE. THE CAR CAN STILL BE DRIVEN. MY CAR HAS BEEN AT THE "SERVICE" DEPARTMENT AT THE DEALERSHIP SINCE MARCH 16, AND I HAVE NO WORD ON WHEN IT WILL BE RETURNED. THIS HAS HAPPENED 2/26, 2/27, 3/2, 3/4, 3/5, 3/6,3/7,3/10 AND 3/12. AND, TWICE, WHILE DRIVING AT WARMER TEMPS., THE "FRONT CO…

Owner-reported narrative. 100 miles reported. Look up ODI 11404729 at NHTSA ↗

AS I WAS DRIVING DOWN THE ROAD (IN MOTION / CITY STREET) AT 30 MILES PER HOUR IN MY BRAND NEW (4 WEEK OLD / 2200 MILES) ALL ELECTRIC FORD MACH E, THE DISPLAY FLASHED MULTIPLE WARNING LIGHTS THAT CAME TOO QUICKLY TO DECIPHER, AND THEN THE CAR WENT DEAD. I WAS ABLE TO PULL OFF THE ROAD AND COME TO A STOP. AT THIS POINT THE CAR WAS COMPLETELY DEAD. EVEN THE HAZARD LIGHTS WOULDN'T WORK WHICH MADE THE SITUATION DANGEROUS SINCE THE CARS BEHIND ME COULD NOT TELL THAT THERE WAS A PROBLEM.

Owner-reported narrative. 2,200 miles reported. Look up ODI 11415152 at NHTSA ↗

While driving on a mountain pass, my 2021 Mustang Mach-E vehicle lost all regenerative braking which, due to the downhill grade, caused a sudden and shocking increase in speed, played warning chimes, and displayed "Stop Safely Now" and "1-Pedal Drive Fault Press Brake Pedal To Reduce Speed" and lost all drive power, forcing me to coast to a stop on the side of the mountain, in an area without cellular coverage to call for help. The vehicle did not restart and would not shift out of Park in 5 attempts to restart. After 10 minutes on the side of …

Owner-reported narrative. Look up ODI 11421384 at NHTSA ↗

Possible stability control system problem. Driving on wet road, following several other vehicles so my speed could not have been excessive. About half way through the corner experienced what felt like the start of a skid. I corrected it and continued on. My concern is that I am wondering if the stability control system malfunctioned and it thought that it needed to do something which then actually started to put me into a skid. I have been driving for about 60 years including significant driving on snow and ice and have never experienc…

Owner-reported narrative. Look up ODI 11429641 at NHTSA ↗

MachE relies on drivers using their phones as a key to get in and drive their vehicle. Ford does this and encourages drivers to not use the key fob, of which they provide only 1, less than the industry standard of 2. The app has a propensity for randomly failing as happened to me today. Could not use the app to get in the vehicle, no amount of rebooting or other phone tests could get me in the vehicle. There is a backup code, but I forgot mine. Luckily I was able to reach my wife and use hers, but that is an unreasonable expectation. …

Owner-reported narrative. Look up ODI 11430057 at NHTSA ↗

This vehicle is sold with a single key FOB and an option to use Phone As A Key software. This feature has been a continual source of problems, as reported by almost every purchaser. It has been updated numerous times, including a dealer installed software update. This is a serious safety issue. To unlock the key, you can use the traditional keypad on the door handle. This works consistently. However, once inside the vehicle, it can be impossible to have the car recognize the phone in my hand. Many owners report having to have the phone in …

Owner-reported narrative. Look up ODI 11430567 at NHTSA ↗

The tailgate on our 2 Mustang Mach E’s have spontaneously opened on their own several times. One time narrowly missing one of our 2 year grandsons and another time impacting a closed garage door resulting in approximately $1,500 in damage (State Farm Insurance Claim). The issue was not able to be reproduced at the Ford Service Department but has been reported to have occurred by several additional Mach E owners on the Mach E Forum. Both cars are available for inspection.

Owner-reported narrative. Look up ODI 11432909 at NHTSA ↗

The contact owns a 2021 Ford Mustang Mach-E. The contact stated while washing the vehicle he noticed a structural issue with the rear hatch not aligned properly on the vehicle. The contact called the local dealer who informed the contact that all vehicles under the model Mach-E were manufactured alike and there was no repair or fix for the structural design. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 800.

Owner-reported narrative. 800 miles reported. Look up ODI 11434086 at NHTSA ↗

Reported: 2021-03-05 (March 5, 2021)

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.

Consequence: Loose subframe bolts may reduce the vehicle's performance in a crash, increasing the risk of injury.

Remedy: Ford will notify owners, and dealers will inspect the front subframe bolts and tighten them as necessary, free of charge. The recall began April 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S09.

Reported: 2021-09-14 (September 14, 2021)

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."

Consequence: A windshield that separates from a vehicle during a crash can increase the risk of injury.

Remedy: Dealers will remove and reinstall the windshield, free of charge. Owner notification letters were mailed on October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C22.

Reported: 2021-09-14 (September 14, 2021)

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.

Consequence: A roof panel that separates from a vehicle can become a road hazard, increasing the risk of a crash or injury.

Remedy: Dealers will apply additional urethane adhesive, free of charge. Owner notification letters were mailed October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S42.

Reported: 2021-12-16 (December 16, 2021)

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."

Consequence: Improperly attached seat belts may not adequately restrain an occupant in a crash, increasing the risk of injury.

Remedy: Dealers will repair the rear seat belt buckle attachments, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C36.

Reported: 2022-05-13 (May 13, 2022)

Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.

Consequence: Unintended acceleration, unintended deceleration, or a loss of drive power increases the risk of a crash.

Remedy: The PCM software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 9, 2022. Owners may contact Ford customer service at 1-800-436-7332. Ford's number for this recall is 22S29.

Reported: 2022-06-10 (June 10, 2022)

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.

Consequence: An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.

Remedy: Dealers will update the on-board software, free of charge. Owner notification letters were mailed on July 8, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S41.

Reported: 2023-10-13 (October 13, 2023)

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.

Consequence: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.

Reported: 2024-10-18 (October 18, 2024)

Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.

Consequence: A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.

Remedy: Dealers will update the ABS calibration, free of charge. Owner notification letters were mailed November 5, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S65.

Reported: 2025-02-28 (February 28, 2025)

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.

Consequence: An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.

Remedy: Dealers will update the on-board software, free of charge. Owner notification letters were mailed April 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S14.

Reported: 2025-05-09 (May 9, 2025)

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

Consequence: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

Reported: 2025-06-13 (June 13, 2025)

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Consequence: The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy: Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

Reported: 2025-08-08 (August 8, 2025)

Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles that were repaired incorrectly under recall 24V777. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.

Consequence: A loss of power brake assist can increase the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.

Remedy: Dealers will update the ABS calibration software, free of charge. Owner notification letters were mailed September 18, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S81.

Reported: 2026-06-30 (June 30, 2026)

Ford Motor Company (Ford) is recalling certain 2021-2023 Mustang Mach E vehicles. The rear differential pinion shaft may fracture.

Consequence: Differential pinion shaft fracture may result in a loss of drive power, or unintended vehicle movement if the vehicle is in park without the parking brake applied, increasing the risk of a crash.

Remedy: Dealers will repair or replace the rear differential assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 13, 2026. Additional letters will be sent once the remedy is available, anticipated in late December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S50.