2019 Dodge JOURNEY: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
100 owner complaints analyzed
1 distinct recall campaigns
54,024 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 24 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 29 of 100 complaints (29.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 9 | 9.0% |
| Braking behavior | 9 | 9.0% |
| Electrical and battery issues | 5 | 5.0% |
| Steering behavior | 4 | 4.0% |
| Engine operation | 1 | 1.0% |
| Fuel system concerns | 1 | 1.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 29 |
| Electrical System | 23 |
| Back Over Prevention | 13 |
| Engine | 9 |
| Air Bags | 8 |
| Exterior Lighting | 7 |
| Power Train | 6 |
| Back Over Prevention: Sensing System: Camera | 5 |
Unknown Or Other: 29; Electrical System: 23; Back Over Prevention: 13; Engine: 9; Air Bags: 8; Exterior Lighting: 7; Power Train: 6; Back Over Prevention: Sensing System: Camera: 5
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 5 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 6 |
| 100,000 to 149,999 | 4 |
| 150,000 and above | 0 |
Under 25,000: 6; 25,000 to 49,999: 5; 50,000 to 74,999: 3; 75,000 to 99,999: 6; 100,000 to 149,999: 4; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (6). 76 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 2 |
| 2020 | 10 |
| 2021 | 3 |
| 2022 | 4 |
| 2023 | 12 |
| 2024 | 18 |
| 2025 | 22 |
| 2026 | 29 |
2019: 2; 2020: 10; 2021: 3; 2022: 4; 2023: 12; 2024: 18; 2025: 22; 2026: 29
Pattern summary
Unknown Or Other leads the component reports. Transmission and shifting appears in 9 complaint narratives. Braking behavior appears in 9 complaint narratives. Electrical and battery issues appears in 5 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11245096 · 2019-08-19 (August 19, 2019)
THE VEHICLE'S CHECK ENGINE, THE ESC, AND THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT, WOULD ALL COME ON AND THE VEHICLE WOULD BOG DOWN AND NOT BE ABLE TO GO ABOVE 40 MPH. THIS HAS HAPPENED 5 TIMES NOW, IT IS BACK AT DEMPSEY DODGE DEALERSHIP FOR THE 4TH TIME. NO ANSWERS HAVE BEEN FOUND AND CHRYSLER IS NOT REPLACING THE VEHICLE. EVERY TIME IT HAPPENED WHILE DRIVING. THE VEHICLE HAS BEEN BACK AT THE DEALERSHIP MORE THAN I HAVE DRIVEN IT SINCE PURCHASING IT ON JUNE 29TH.
Owner-reported narrative. 1,750 miles reported. Look up ODI 11245096 at NHTSA ↗
Owner report 11288348 · 2019-12-11 (December 11, 2019)
TL* THE CONTACT OWNS A 2019 DODGE JOURNEY. WHILE BACKING OUT OF A PARKING SPOT, THE VEHICLE'S BACK UP CAMERA FAILED TO ALERT THE CONTACT OF ANOTHER VEHICLE IN THE REAR. AS A RESULT, THE CONTACT STRUCK THE PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Owner-reported narrative. 4,000 miles reported. Look up ODI 11288348 at NHTSA ↗
Owner report 11300049 · 2020-01-17 (January 17, 2020)
YOU CAN BE DRIVING AND WHAT SHOWS UP IN THE DASHBOARD IS THAT YOUR KEY IS NOT IN THE VEHICLE WHEN THE KEY IS IN THE VEHICLE THEN THE WARNING SIGNALS START THE BLAIR THE VEHICLEWERE STATIONARY AT THE TIME I HAD TO CUT THE VEHICLE OFF THEN IT WOULDN'T START BACK UNTIL SOME TIME HAS PASSED THEN THE VEHICLE STARTED AGAIN
Owner-reported narrative. 29,000 miles reported. Look up ODI 11300049 at NHTSA ↗
Owner report 11318697 · 2020-03-19 (March 19, 2020)
UCONNECT DONT WORK HALF THE TIME, UCONNECT SAYS ITS A DEALER PROBLEM DEALER SAYS ITS A UCONNECT PROBLEM, READY TO GET IT ALL BACK
Owner-reported narrative. Look up ODI 11318697 at NHTSA ↗
Owner report 11325362 · 2020-05-20 (May 20, 2020)
BURNING SMELL OF FLUID, PLASTIC OR METAL WHEN DRIVING THE CAR. *TR
Owner-reported narrative. 44 miles reported. Look up ODI 11325362 at NHTSA ↗
Owner report 11331979 · 2020-07-01 (July 1, 2020)
WHEN PUSHING THE START BUTTON THE VEHICLE CONTINUES TO TURN OVER BUT TAKES AWHILE BEFORE IT CRANKS AND IT USUALLY HAPPENS WHEN IT'S A COLD CRANK AND IT'S BEEN SITTING FOR AWHILE I'M PRETTY SURE IT'S THE FUEL PUMP.ALSO WHENEVER YOUR GETTING IN AND BACKING OUT THE BRAKES SQUEAK PRETTY BAD AND THIS VEHICLE HAS LESS THE 25K MILES ON IT. *TR
Owner-reported narrative. 23,000 miles reported. Look up ODI 11331979 at NHTSA ↗
Owner report 11352176 · 2020-08-30 (August 30, 2020)
I HAD AN ACCIDENT THIS PASSED JULY 4, 2020 WHERE I HAD NO BRAKES. THAT EXPERIENCE WILL NEVER BE FORGOTTEN (PSTD). I TRAVELED THAT DAY 110 MILE ON THE FREEWAY AND REACHED MY DESTINATION STOPPED TO CHECK ADDRESS, THEN TURNED SLOWLY INTO A DRIVEWAY. MY FRIENDS PULLED THEIR CAR UP SO I CAN PARK BEHIND. I PULLED IN PRESSED ON BRAKES AND REALIZED THERE WERE NO BRAKES WHEN MY FOOT WENT ALL THE WAY TO THE FLOOR AND CAR STARTED ACCELERATING. MY FRIENDS DRIVE IS ON A DECLINE. VERY HILLING AREA IN HARRISON MI. I STARTING PRAYING ASKING GOD TO N…
Owner-reported narrative. 5,500 miles reported. Look up ODI 11352176 at NHTSA ↗
Owner report 11352907 · 2020-09-03 (September 3, 2020)
I RECENTLY TOOK A TRIP TO PIGEON FORGE TENNESEE FROM CHARL3STON WEST VIRGINIA. THE SPEED MOST OF THE DRIVE WAS 65MPH. MY VEHICLE ONLY HAS 43,000 MILES ON IT. I BOUGHT IT USED BUT THAT DOESN'T MEAN THAT THE BRAKES SHOULD ALREADY BE WEARING DOWN. BRAKING DOWN HILL AT 65MPH THE BRAKES SEEMED TO ALMOST BE PULSATING BUT FELT LIKE THE ROTOR MAY HAVE BEEN WARPED AND THE SOUND WAS HORRIBLE! I FELT THE VIBRATIONS EVERY TIME I WOULD BRAKE. I DON'T KNOW WHAT TO DO ABOUT IT AS I JUST SPENT A LOT OF MONEY ON THE CAR ITSELF! CITY DRIVING IS NOT AS BAD BUT IT…
Owner-reported narrative. 43,000 miles reported. Look up ODI 11352907 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
25V552000 · Back Over Prevention: Sensing System: Camera
Reported: 2025-08-26 (August 26, 2025)
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
NHTSA campaign record ↗