2020 Dodge JOURNEY: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
64 owner complaints analyzed
1 distinct recall campaigns
40,000 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 13 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 19 of 64 complaints (29.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Engine operation | 7 | 10.9% |
| Electrical and battery issues | 6 | 9.4% |
| Braking behavior | 4 | 6.3% |
| Steering behavior | 4 | 6.3% |
| Transmission and shifting | 1 | 1.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 19 |
| Unknown Or Other | 19 |
| Back Over Prevention | 8 |
| Engine | 8 |
| Exterior Lighting | 5 |
| Back Over Prevention: Rearview System Braking | 3 |
| Power Train | 3 |
| Service Brakes | 3 |
Electrical System: 19; Unknown Or Other: 19; Back Over Prevention: 8; Engine: 8; Exterior Lighting: 5; Back Over Prevention: Rearview System Braking: 3; Power Train: 3; Service Brakes: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 6 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 2 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 6; 50,000 to 74,999: 2; 75,000 to 99,999: 1; 100,000 to 149,999: 2; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (6). 51 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 6 |
| 2024 | 13 |
| 2025 | 21 |
| 2026 | 19 |
2021: 4; 2022: 1; 2023: 6; 2024: 13; 2025: 21; 2026: 19
Pattern summary
Electrical System leads the component reports. Engine operation appears in 7 complaint narratives. Electrical and battery issues appears in 6 complaint narratives. Braking behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11395877 · 2021-02-12 (February 12, 2021)
AS I WAS DRIVING DOWN THE ROAD APPROACHING STANDSTILL TRAFFIC, I ATTEMPTED TO STEP ON THE BREAK TO SLOW DOWN TO COME TO A STOP. AS I PUSHED ON THE BRAKES I GOT ABOUT HALFWAY DOWN AND I NOTICED MORE PLAY IN THE BRAKES THAN USUAL, SO I ATTEMPTED TO PUSH THE BRAKES FURTHER DOWN TO COME TO A STOP AS I WAS GETTING CLOSER TO A STOPPED CAR. IN DOING SO AS I GOT THE BRAKE PEDAL ALMOST COMPLETELY TO THE FLOOR THE AIRBAG JUST IN FRONT OF THE PEDALS DEPLOYED, PUSHING MY FOOT OFF THE BREAK, PUTTING A GASH IN MY ANKLE, AND CAUSED ME TO REAR END SOMEBODY.*DT…
Owner-reported narrative. 9,600 miles reported. Look up ODI 11395877 at NHTSA ↗
Owner report 11396817 · 2021-02-18 (February 18, 2021)
TL* THE CONTACT OWNS A 2020 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT END OF THE VEHICLE BOUNCED, VIBRATED AND SHOOK UP AN DOWN. ADDITIONALLY, WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, A LOUD SQUEALING SOUND WAS PRESENT COMING FROM STEERING RACK AND THE FRONT WHEELS. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER KUNES CHRYSLER LOCATED AT 1615 N STATE ST, BELVIDERE, IL 61008 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS …
Owner-reported narrative. 100 miles reported. Look up ODI 11396817 at NHTSA ↗
Owner report 11429471 · 2021-08-17 (August 17, 2021)
I was driving in morning traffic on one of the main streets in my area. My tire suddenly blew out, in the moment after it happened, it felt like my steering wheel locked up. After a few seconds the steering wheel was able to be steered again, and I was able to steer off to the side of the road to get out of traffic. My car is currently still at the dealership. Below I have uploaded some of the communication with dealership (a service advisor) via text. Tire information that I have: Nexen N Priz RH7 225/55R19
Owner-reported narrative. Look up ODI 11429471 at NHTSA ↗
Owner report 11436484 · 2021-10-12 (October 12, 2021)
Driving on highway and my car started to lose power. When I pulled over and cut it off it wouldn't come on was making a sound as if it was trying to turn on. The engine light came on and a symbol that looked like a lighting bolt in-between two parentheses came on. I sat for 20 mins after trying numerous of times to turn it on and after calling a tow truck. Eventually it came on and I was able to get home but as I was driving the rmp kept going high and the it was making noises. I got home and looked up the symbol and it said it's the electric t…
Owner-reported narrative. Look up ODI 11436484 at NHTSA ↗
Owner report 11466456 · 2022-05-27 (May 27, 2022)
The contact owns a 2020 Dodge Journey. The contact experienced a driver's seat belt functionality failure. There was a seat belt warning light. The vehicle was taken to the local dealer which diagnosed failure with the seat belt. The seat belt was not repaired due to the part not being available. The manufacturer was not notified of the failure. The approximate failure mileage was 142,000
Owner-reported narrative. 142,000 miles reported. Look up ODI 11466456 at NHTSA ↗
Owner report 11525161 · 2023-06-03 (June 3, 2023)
My power steering went out after 35k miles driven, it was bought brand new off the showroom floor. I took it to a dodge dealership and the parts to fix it are under engineer review and back order and they could not fix it, they couldn’t give me a estimated time when they would be able to, I have been without a car to drive to and from work, school and my children’s dr appoints for 3 months now while still making my loan payments. I have called the manufacturer and they are going on week number 2 of the employee there helping me not being able t…
Owner-reported narrative. Look up ODI 11525161 at NHTSA ↗
Owner report 11528227 · 2023-06-21 (June 21, 2023)
About 4 months ago, the Backup camera image began showing up either upside down or flashing upside down on and off the screen. Also. The Bluetooth does not always stay engaged and will randomly disconnect and then reconnect your phone even while driving.
Owner-reported narrative. Look up ODI 11528227 at NHTSA ↗
Owner report 11534132 · 2023-07-24 (July 24, 2023)
The contact owns a 2020 Doge Journey equipped with Nexen tires, Tire Line: N PRIZ RH7, Tire Size: 225/65/R17, DOT Number: UAHT1AKL4019. The contact stated that while driving at an undisclosed speed, the rear driver’s and passenger’s side tread belt failed. Upon inspecting the vehicle, the contact became aware that there was a bubble on each tire. The vehicle was taken to a tire shop where it was determined that the tires needed to be replaced. The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mile…
Owner-reported narrative. 26,000 miles reported. Look up ODI 11534132 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
25V552000 · Back Over Prevention: Sensing System: Camera
Reported: 2025-08-26 (August 26, 2025)
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
NHTSA campaign record ↗