2010 Dodge JOURNEY: complaints, problems and recalls

I AM SENDING VIA U.S. MAIL A COPY OF LETTER AND SERVICE DEPARTMENT RECORD FOR PROBLEM WITH CRUISE CONTROL ON MY A 2010 DODGE JOURNEY THAT I PURCHASED THREE MONTHS AGO. AT THIS TIME ACCORDING TO THE DEALER THERE IS "NO FIX" FOR THIS PROBLEM AND I AM CONCERNED THAT THE MALFUNCTION COULD LEAD TO INJURY TO MYSELF OR OTHERS. A DETAILED LETTER IS IN THE MAIL AND SHOULD ARRIVE AT YOUR FACILITY LATER THIS WEEK. THERE WAS A PROBLEM WITH THE CRUISE CONTROL WHILE DRIVING DOWN AN INCLINE. THE TRANSMISSION WOULD DOWNSHIFT AND THE ENGINE REVVED WITH THE RP…

Owner-reported narrative. 2,760 miles reported. Look up ODI 10321140 at NHTSA ↗

TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. WHENEVER THE CONTACT DROVE THE VEHICLE THE ENGINE SHUT OFF. THE FAILURE OCCURRED AT VARIOUS SPEEDS. SHE CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE CURRENT MILEAGE WAS 55,938. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.

Owner-reported narrative. 2,500 miles reported. Look up ODI 10326796 at NHTSA ↗

WHILE DRIVING MY CAR LOST ALL ELECTRICAL POWER AND ENGINE SHUT DOWN. I QUICKLY PUT THE CAR IN PARK AND RESTARTED. WHEN I CONTACTED THE SERVICE DEPARTMENT THEY HAD ME BRING THE CAR IN BUT WERE UNABLE TO DUPLICATE THE PROBLEM. THEY KEPT THE CAR FOR OVER A WEEK AND NO ONE WAS ABLE TO HAVE THIS HAPPEN. THERE IS ALSO A SECONDARY ISSUE. WHEN YOU INITIALLY GO TO START THE CAR IT WILL NOT START THE FIRST TIME. IT WILL HOWEVER START THE SECOND TIME. AGAIN THE SERVICE DEPARTMENT WAS UNABLE TO DUPLICATE THE PROBLEM. HOWEVER THAT SAME AFTERNOON I H…

Owner-reported narrative. 1,833 miles reported. Look up ODI 10334918 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHEN SITTING UPRIGHT IN THE DRIVERS SEAT, THE HEAD REST WOULD PUSH HIS HEAD SO FAR FORWARD THAT HIS CHIN WOULD REST ON HIS CHEST. THE CONTACT ALSO COULD NOT REST HIS SHOULDERS AGAINST THE SEAT. THE PASSENGER SEAT DID NOT HAVE THE SAME FAILURE. THE DEALER ADVISED THAT HE COULD READJUST THE HEADREST BUT WHEN ATTEMPTING TO DO SO, THE HEAD REST WOULD ONLY MOVE FORWARD AND BACKWARD. THE DEALER WAS UNABLE TO ADJUST THE HEADREST WHERE THE CONTACTS CHIN WAS NOT ON HIS CHEST. THE MANUFACTURER…

Owner-reported narrative. 150 miles reported. Look up ODI 10346185 at NHTSA ↗

TL*THE CONTACT OWNS A 2010 DODGE JOURNEY . THE CONTACT STATED WHILE DRIVING 60 MPH, WHEN THE VEHICLE STALLED AND HE WAS THEN ABLE TO COAST ONTO THE EMERGENCY LANE. THE CONTACT TRIED TO START THE VEHICLE MULTIPLE TIMES WHEN BLUE SMOKE WAS UNDERNEATH THE HOOD. IT WAS DIFFICULT FOR THE CONTACT TO GET OUT OF THE VEHICLE SINCE THE ELECTRONIC LOCKS FAILED TO OPEN THE DOORS. THE CONTACT WAS ONLY ABLE TO GET OUT OF THE VEHICLE BY ENGAGING THE SMART KEY. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE STARTER WAS MELTING AND THE VEHICLE WAS OU…

Owner-reported narrative. 5,000 miles reported. Look up ODI 10348982 at NHTSA ↗

DRIVING VEHICLE ON HIGHWAY 82 IN GAINESVILLE TEXAS AT 55 MPH IN CRUISE CONTROL. VEHICLE ACCELERATED TO GO UP A HILL, AND CONTINUED TO ACCELERATE TO ENGINE RED LINE AT APPROX 6000 RPM. DRIVER PUSHED HARD ON BRAKE AND ATTEMPTED TO PRESS ACCELERATOR IN ATTEMPT TO DISLODGE POSSIBLE STICKING CABLE. ENGINE RETURNED TO NORMAL. AFTER SEVERAL SECONDS. CRUISE DISENGAGED AUTOMATICALLY AFTER BRAKE PEDAL WAS PUSHED. DEALER WAS CONTACTED AND WILL REVIEW VEHICLE NEXT WEEK. VEHICLE WAS PURCHASED LAST WEEK. THIS IS THE FIRST INCIDENT. *TR

Owner-reported narrative. 18,472 miles reported. Look up ODI 10356236 at NHTSA ↗

2010 DODGE JOURNEY, JUST QUITS RUNNING WHILE LOW SPEEDS OR COMING TO A STOP INTERMITTENTLY, THE DEALER HAS DONE NOTHING. *TR

Owner-reported narrative. 3,200 miles reported. Look up ODI 10356702 at NHTSA ↗

2010 DODGE JOURNEY, SHUT DOWN TWICE WHILE DRIVING. ONCE IN THE NEIGHBORHOOD GOING 20MPH, ONCE ON A HIGHWAY GOING 60. WIFE HAD TO PULL OFF ONTO GRASS WHILE CARS ALMOST RUN HER OVER. CAR RESTARTS FINE. NOTHING REPLACED YET AS WE THOUGHT THE FIRST TIME WAS JUST A HICCUP, TAKING TO DEALER TOMORROW. *TR

Owner-reported narrative. 12,000 miles reported. Look up ODI 10357714 at NHTSA ↗

Reported: 2010-10-07 (October 7, 2010)

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 CHRYSLER SEBRING, 300, CHARGER (LX) AND DODGE CHALLENGER (LC), AVENGER (JS), AND JOURNEY (JC), AS WELL AS MODEL YEAR 2011 DODGE RAM LIGHT DUTY PICKUP (DS) VEHICLES. SOME OF THESE VEHICLES MAY EXPERIENCE A SEPARATION AT THE CRIMPED END OF THE POWER STEERING PRESSURE HOSE ASSEMBLY.

Consequence: LEAKED POWER STEERING FLUID ONTO HOT ENGINE COMPONENTS COULD CAUSE A FIRE.

Remedy: DEALERS WILL INSPECT AND REPLACE AS NECESSARY THE POWER STEERING PRESSURE HOSES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 20, 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Reported: 2014-06-26 (June 26, 2014)

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

Reported: 2016-05-06 (May 6, 2016)

Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.