2011 Dodge JOURNEY: complaints, problems and recalls

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHENEVER THE VEHICLE WAS DRIVEN ON AN INCLINE, THE VEHICLE WOULD ABNORMALLY ROLL BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO OFFERED NO ASSISTANCE AND THE MANUFACTURER WAS CONTACTED WHO ALSO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,159.

Owner-reported narrative. 1,159 miles reported. Look up ODI 10390367 at NHTSA ↗

1. TWO AND HALF YEAR OLD TODDLER FELL INSIDE THE CAR IN THE 2ND ROW ISLE. 2. INSIDE SEAT RAILS ARE NOT COVERED AS THE OUTSIDE ONES THAT ARE CLOSER TO THE PASSENGER DOORS. THE POTENTIAL OF HAPPENING AGAIN IS VERY HIGH. IT'S CONSEQUENCES SUFFERED FOR THIS NEGLIGENCE IS THE TODDLER NEEDED TO BE TAKEN TO THE EMERGENCY ROOM, TO BE X-RAYED AND STITCHED UP FOR A LACERATION ON THE KNEE. TEST ARE STILL PENDING IF LACERATION HAD ANY HARM ON MUSCLES OR TENDONS OF THE KNEE OR LEG. 3. I VISITED A DODGE DEALER PARTS AND SERVICE DEPARTMENT TODAY TUESDAY AUGU…

Owner-reported narrative. 4,898 miles reported. Look up ODI 10416706 at NHTSA ↗

CONSUMER WRITES IN REGARDS TO PROBLEMS WITH REMOTE START FEATURE *TGW THE CONSUMER STATED THE REMOTE START WAS IN HIS POCKET, WHILE DOING SOME GARDENING. WHEN HE RETURNED HOME, HE FOUND THE VEHICLE LOCKED WITH THE ENGINE RUNNING. *JB

Owner-reported narrative. Look up ODI 10424811 at NHTSA ↗

AT APPROXIMATELY 5000 MILES, AND LESS THAN 5 MONTHS OLD, MY 2011 DODGE JOURNEY, BEGAN TO SHAKE VIOLENTLY (STEERING WHEEL) WHEN I SLOWED DOWN. AT FIRST, IT BEGAN AT APPROX 52 MILES AN HOUR, AND WAS NOTICEABLE GOING DOWN SMALL HILLS. IT HAS PROGRESSIVELY BECOME WORSE; VIOLENTLY SHAKING ANYWHERE FROM 30-60 MILES, WITH THE STEERING WHEEL SHAKING SO HARD IT BECOMES DIFFICULT TO MANAGE. I FIRST NOTICED IT EARLY IN SEPTEMBER. I TOOK IT TO THE DEALER ON 9/15, WHO CONFIRMED THAT IT WAS DEFECTIVE ROTORS. WAS TOLD THE ROTORS WOULD BE ORDERED AND I WOULD B…

Owner-reported narrative. 5,500 miles reported. Look up ODI 10429643 at NHTSA ↗

THE REAR PASSENGER DOORS CAN NOT BE EASILY UNLOCKED BY THE REAR PASSENGERS. THE DRIVER OR THE FRONT PASSENGER HAS TO PUSH THE UNLOCK BUTTON TO UNLOCK THE REAR DOORS. THE DOOR KNOB ( THE LOCK PIN THAT GOES UP AND DOWN INTO THE DOOR) IS LOCATED BEHIND YOU IN THE REAR SEATS BECAUSE OF THE LONG DOORS AND IS VERY DIFFICULT TO GRASP AND PULL UP TO UNLOCK THE DOOR. IF THERE WAS EVER A CRASH AND THE DRIVER OR FRONT PASSENGER WAS UNABLE TO HIT THE UNLOCK BUTTON IT WOULD LEAVE THE BACK PASSENGERS TRAPPED. THIS IS A VERY POOR DESIGN AND A MAJOR SAFETY HAZ…

Owner-reported narrative. Look up ODI 10434076 at NHTSA ↗

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY AWD. THE CONTACT STATED THAT SHIFTING IN DIFFERENT GEARS, SHE NOTICED A LOUD CLUNKING NOISE AND THE VEHICLE WOULD JOLT IN ANY DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HER THAT THE NEW MODEL DODGE JOURNEYS ALL DROVE THE SAME WAY. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE M…

Owner-reported narrative. 4,400 miles reported. Look up ODI 10435037 at NHTSA ↗

THIS IS THE FIRST INCIDENT 2 MONTHS AFTER I PURCHASED THIS BRAND NEW TRUCK. THE CAR HAD NO POWER AT ALL. IT WOULD NOT START. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY. ABOUT 6 MONTHS LATER THE CAR WOULD NOT GO INTO GEAR THE HEAD OR BRAKE LIGHTS WOULD NOT WORK. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASED IT FOR THE FOURTH TIME AND IT IS HAS BEEN IN THE SERVICE CENTER ABOUT A MONTH AND THEY HAVE NO ANSWERS. I HAVE HAVE CALLED DODGE NUMEROUS TIMES AND CAN'T GET ANY HELP FROM ANYONE. THIS VEHICLE IS NOT SAFE I HAVE BEEN PULLED OVER BY POLICE N…

Owner-reported narrative. Look up ODI 10437589 at NHTSA ↗

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN COMING TO A STOP, THE VEHICLE WOULD SURGE FORWARD ABNORMALLY UNTIL THE BRAKES WERE DEPRESSED A SECOND TIME. THE DEALER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PERFORMING AS INTENDED. THE MANUFACTURER WAS NOTIFIED AND STATED THEY WOULD GIVE IN A RETURN CALL WITHIN A DAY. THE FAILURE MILEAGE WAS 7,800.

Owner-reported narrative. 7,800 miles reported. Look up ODI 10438112 at NHTSA ↗

Reported: 2011-06-08 (June 8, 2011)

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.

Consequence: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.

Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Reported: 2015-07-07 (July 7, 2015)

Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.

Consequence: If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R32.

Reported: 2016-05-06 (May 6, 2016)

Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.

Reported: 2017-07-07 (July 7, 2017)

Chrysler (FCA US LLC) is recalling certain 2011-2015 Dodge Journey vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.

Consequence: Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.

Remedy: Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. The recall began August 28, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T47.