2003 Damon INTRUDER: complaints, problems and recalls

GENERATOR IS LOCATED RIGHT OUTSIDE THE BEDROOM SLIDE CAUSING THE CO DETECTOR TO GO AS HIGH AS 210. MY SON BECAME ILL. THE WINDSHIELD JUST POPPED OUT. WHEN I CONTACTED THE DEALER HE SAID THAT DAMON KNEW ABOUT THIS PROBLEM AND SHOWED THEM WHAT TO DO IF THEY CAME ACROSS THIS PROBLEM, HE SAW THIS AT THE PLANT TOUR. WHY AREN'T THE CONSUMER AWARE OF THIS PROBLEM, WE WEREN'T UNTIL IT POPPED OUT ON US.THE TIRE SIZE I FEEL IS UNSAFE FOR THIS SIZE UNIT. THE RIGHT FRONT FOLDED OUT TWICE ON ME. THEY NOW HAVE BIGGER TIRES ON THE NEW UNITS BUT WHAT ABOUT THE…

Owner-reported narrative. Look up ODI 10080926 at NHTSA ↗

THIS COULD BE A PROBLEM: WHILE TRYING TO SEE THE INSTRUMENT PANEL WHICH IS OBSCURED BY THE STERING WHEEL A CRASH COULD RESULT. WHAT COULD BE DONE IS A 18" WHEEL INSTALLED SO WE CAN SEE THE SPEED OMETER ECT.*AK

Owner-reported narrative. Look up ODI 10093524 at NHTSA ↗

WHILE DRIVING DOWN THE ROAD THE WINDOW CAME OUT OF THE SEAL CAUSING A 2" OPENING IN THE UPPER RIGHT CORNER. WHEN A WINDOW INSTALLER WAS HIRED TO RE-INSTALL THE WINDOW HE INFORMED ME THAT THE OPENING WAS CUT TOO LARGE FOR THE WINDSHIELD. THE INSTALLER ALSO NOTED THAT THE FACTORY DOCTORED THE WINDOW SEAL/OPENING TO ATTEMPT TO SECURE IT. SEVERAL ATTEMPTS TO CONTACT THE MANUFACTURER (DAMON) HAVE BEEN UNSUCCESSFUL. REPAIR CONSISTED OF HAVING A BODY SHOP REMOVE THE WINDSHIELD AND BUILD UP THE OPENING IN ORDER TO GET PROPER STRUCTURAL SUPPORT. …

Owner-reported narrative. Look up ODI 10119565 at NHTSA ↗

TRAVELING ON INTERSTATE WHISTLING NOISE STARTED AROUND WINDSHIELD AREA INSPECTION FOUND WINDSHIELD COMING OUT OF MOUNTING. PUSHED WINDSHIELD BACK FOR DURATION OF TRIP. WINDSHIELD IS A MAJOR SAFETY HAZARD. THIS COACH ONLY HAS 12.000 MILES ON IT. THE WINDSHIELD CONTINUES TO POP OUT. *NM

Owner-reported narrative. 11,500 miles reported. Look up ODI 10138059 at NHTSA ↗

TL*THE CONTACT OWNS A 2003 DAMON INTRUDER. WHEN THE BRAKES WERE DEPRESSED, THE VEHICLE WOULD SHAKE BADLY. THE DEALER STATED THAT ALL FOUR ROTORS WERE CRACKED. THE MANUFACTURER STATED THAT THERE WERE NOT ENOUGH COMPLAINTS FOR THEM TO PROCEED WITH ANY TYPE OF ASSISTANCE. THE VIN WAS VERIFIED, BUT APPEARS TO BE INACCURATE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 20,206.

Owner-reported narrative. 20,206 miles reported. Look up ODI 10244983 at NHTSA ↗

1. & 2. NO ACCIDENT OCCURRED. WHEN I USE THE HIGH BEAMS FOR ABOUT 15 MINUTES THEY WILL GO OUT FOR A COUPLE OF SECONDS THEN COME BACK ON. THE FREQUENCY BECOMES SHORTER AND THE DURATION OF OUTAGE BECOMES LONGER. EVENTUALLY I HAVE TO STOP USING HIGH BEAMS SINCE THEY ARE CONSTANTLY FLASHING ON AND OFF. 3. I HAVE CONTACTED GM AND DAMON WHO HAVE EACH DENIED RESPONSIBILITY STATING THE OTHER PARTY IS RESPONSIBLE. ( I HAVE EMAILS FROM EACH) I STILL HAVE THE PROBLEM AS NO ONE WILL TAKE RESPONSIBILITY AND FIX THE PROBLEM. *TR

Owner-reported narrative. 19,000 miles reported. Look up ODI 10275152 at NHTSA ↗

1. NO ACCIDENT OCCURRED. 2. THE LCD DISPLAY IN THE DASH GOES BLANK. MOST IMPORTANTLY I CANNOT SEE THE SPEED THE VEHICLE IS TRAVELING AS WELL AS ANY OTHER INFORMATION SUCH AS GEAR THE VEHICLE IS IN, OIL PRESSURE, ETC. THIS HAS OCCURRED AT LEAST THREE TIMES SINCE I HAVE HAD THE MOTOR HOME. 3. THERE WAS A RECALL ON THE DASH DISPLAY WHICH WAS DONE IN 2007. ALL OF THESE INCIDENTS HAVE OCCURRED AFTER THE RECALL REPROGRAMMING WAS DONE. THIS PROBLEM HAS NEVER BEEN REMEDIED. *TR

Owner-reported narrative. 19,000 miles reported. Look up ODI 10275157 at NHTSA ↗

1. NO ACCIDENT OCCURRED, LUCKILY. 2. WHILE TRAVELING THROUGH THE HOUSTON AREA IN STOP AND GO TRAFFIC, THE BRAKES SUDDENLY TURNED TO "MUSH" AND I COULD NOT STOP. LUCKILY THE VEHICLE IN FRONT OF ME MOVED AGAIN JUST AS I WAS ABOUT TO ROLL INTO THEM. BY LEAVING PLENTY OF EXTRA SPACE AND PUMPING THE BRAKES 3 OR 4 TIMES I WAS ABLE TO KEEP FROM ROLLING INTO THE VEHICLE IN FRONT OF ME. EVENTUALLY AFTER GETTING OUT OF THE STOP AND GO TRAFFIC THE BRAKES RETURNED TO "NORMAL" AND I HAVE NOT HAD THIS HAPPEN AGAIN ALTHOUGH THIS WAS NOT THE FIRST TIME THIS O…

Owner-reported narrative. 21,000 miles reported. Look up ODI 10275163 at NHTSA ↗

Reported: 2003-03-05 (March 5, 2003)

CERTAIN MOTOR HOME CHASSIS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 105, "HYDRAULIC AND ELECTRIC BRAKE SYSTEMS." THE BRAKE SYSTEM WARNING INDICATOR MAY NOT FUNCTION AS REQUIRED BY STANDARD.

Consequence: IN SOME OF THE AFFECTED VEHICLES, THE BRAKE SYSTEM WARNING INDICATOR WILL NOT ILLUMINATE WHEN THE IGNITION IS IN THE START POSITION OR FOR A LOW BRAKE FLUID CONDITION, IF THE BODY BUILDER RELIED SOLELY UPON FORD'S IVM COMPLIANCE STATEMENT FOR THE BRAKE SYSTEM WARNING INDICATOR.

Remedy: DEALERS WILL REPAIR THE BRAKE WARNING LAMP CIRCUIT. OWNER NOTIFICATION IS BEGAN MAY 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAMON AT 1-219-272-9212.

Reported: 2003-03-21 (March 21, 2003)

DURING THE WINTERIZATION PROCESS ON CERTAIN MOTOR HOMES FROM NOVEMBER 5, 2002 THROUGH JANUARY 6, 2003, THE RV ANTIFREEZE USED MAY HAVE BEEN CONTAMINATED WITH ENGINE ANTIFREEZE.

Consequence: THIS POSES A POTENTIAL TOXIC HAZARD IF INGESTED AT HIGH LEVELS.

Remedy: DEALERS WILL ENSURE THAT THE WATER SYSTEM HAS BEEN PROPERLY FLUSHED. OWNER NOTIFICATION BEGAN APRIL 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAMON AT 1-574-264-2900.

Reported: 2006-04-24 (April 24, 2006)

CERTAIN MOTOR HOMES BUILT ON WORKHORSE CHASSIS AND EQUIPPED WITH ACTIA CORPORATE INSTRUMENT CLUSTERS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 101, "CONTROLS AND DISPLAYS" AND NO. 105, "HYDRAULIC AND ELECTRIC BRAKE SYSTEMS." IF THE BRAKE FAIL INPUT FALLS BELOW A VOLTAGE OF 1.5V, THE BRAKE FAILURE LAMP AND ALARM WILL BE ACTIVATED. ALSO ACTIVATION OF THE ABS TELLTALE WHEN THE ABS IS NOT PROPERLY FUNCTIONING DOES NOT ALWAYS OCCUR.

Consequence: AT NIGHT THE INSTRUMENT CLUSTER LIGHTS MAY FAIL AND THE DRIVER MAY NOT BE ABLE TO SEE THE INSTRUMENT PANEL GAUGES AND THE BRAKE WARNING LIGHT INDICATOR WHICH COULD INCREASING THE RISK OF A CRASH.

Remedy: DAMON IS WORKING WITH WORKHORSE TO CONTACT THE OWNERS AND REMEDY THIS CAMPAIGN . WORKHORSE WILL REPROGRAM THE INSTRUMENT PANEL CLUSTER FREE OF CHARGE. OWNERS MAY CONTACT WORKHORSE AT 1-877-246-7731 OR DAMON AT 1-800-860-3812.

Reported: 2007-01-30 (January 30, 2007)

CERTAIN MOTOR HOMES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE MOTOR HOMES WERE BUILT WITHOUT THE RED REAR REFLEX REFLECTORS AND SOME MOTOR HOMES WERE BUILT WITHOUT THE SIDE REAR RED REFLEX REFLECTORS.

Consequence: DURING NIGHT DRIVING CONDITIONS OR WHILE THE MOTOR HOME IS PARKED, THE REAR AND SIDE MARKER LIGHTS WILL NOT PROVIDE ANY REFLEX REFLECTION TO MARK THE VEHICLE'S LOCATION IN THE DARK INCREASING THE RISK OF A CRASH.

Remedy: DAMON WILL PROVIDE THE OWNERS WITH A KIT CONTAINING THE MISSING REFLECTORS AND INSTRUCTIONS FOR APPLYING THEM TO THEIR VEHICLE. OWNERS MAY CHOOSE TO HAVE THEIR DEALERS DO THE REPAIR FREE OF CHARGE. THE RECALL BEGAN ON JULY 9, 2007. OWNERS MAY CONTACT DAMON AT 1-800-860-3812.

Reported: 2007-03-20 (March 20, 2007)

CERTAIN TRAVEL TRAILERS AND MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy: DAMON WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR DAMON AT 1-800-860-3812.

Reported: 2009-06-16 (June 16, 2009)

DAMON IS RECALLING 2,415 MOTORHOMES EQUIPPED WITH AXLES THAT INCLUDE BOSCH ZOPS OR ZOHT PIN SLIDE HYDRAULIC DISC BRAKES. WHEN COMBINED WITH OCCASIONAL OR SEASONAL VEHICLE OPERATION MAY EXPERIENCE CALIPERS STICKING IN THE APPLIED POSITION. THIS CAN RESULT IN ABNORMAL HEAT GENERATION AT THE WHEEL END CAUSING BRAKE DRAG.

Consequence: THE DRIVER WOULD NORMALLY DETECT THE BRAKE DRAG BUT IF UNDETECTED THE TEMPERATURE INCREASE AT THE WHEEL END CAN EVENTUALLY LEAD TO SOFT PEDAL CONDITIONS DUE TO BRAKE FLUID BOIL, AND POSSIBLE EXTENDED STOPPING DISTANCE INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT AND REPLACE THE NECESSARY COMPONENTS FREE OF CHARGE. WORKHORSE IS HANDLING THE REMEDY AND OWNER NOTIFICATION FOR THIS CAMPAIGN PLEASE SEE 09V-110. OWNERS MAY CONTACT WORKHORSE AT 1-877-246-7731.