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2000 Chrysler TOWN AND COUNTRY: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

304 owner complaints analyzed

2 distinct recall campaigns

80,000 mi median reported failure mileage

Scope: 2000 model year. Data snapshot: . 168 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Power Train:Automatic Transmission is the most frequently named component, appearing in 29 of 304 complaints (9.5%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior6120.1%
Steering behavior5919.4%
Transmission and shifting309.9%
Electrical and battery issues206.6%
Engine operation196.3%
Fuel system concerns51.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Power Train:Automatic Transmission
29
Air Bags
22
Seats:Front Assembly:Seat Heater/Cooler
22
Engine And Engine Cooling:Engine:Gasoline:Belts And Associated Pulleys
17
Engine And Engine Cooling
14
Power Train:Automatic Transmission:Park/Neutral Start Interlock Switch
14
Steering
14
Electrical System
13
Component breakdown data
CategoryCount
Power Train:Automatic Transmission29
Air Bags22
Seats:Front Assembly:Seat Heater/Cooler22
Engine And Engine Cooling:Engine:Gasoline:Belts And Associated Pulleys17
Engine And Engine Cooling14
Power Train:Automatic Transmission:Park/Neutral Start Interlock Switch14
Steering14
Electrical System13

Power Train:Automatic Transmission: 29; Air Bags: 22; Seats:Front Assembly:Seat Heater/Cooler: 22; Engine And Engine Cooling:Engine:Gasoline:Belts And Associated Pulleys: 17; Engine And Engine Cooling: 14; Power Train:Automatic Transmission:Park/Neutral Start Interlock Switch: 14; Steering: 14; Electrical System: 13

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
17
25,000 to 49,999
17
50,000 to 74,999
42
75,000 to 99,999
38
100,000 to 149,999
29
150,000 and above
25
Reported problems by failure mileage data
CategoryCount
Under 25,00017
25,000 to 49,99917
50,000 to 74,99942
75,000 to 99,99938
100,000 to 149,99929
150,000 and above25

Under 25,000: 17; 25,000 to 49,999: 17; 50,000 to 74,999: 42; 75,000 to 99,999: 38; 100,000 to 149,999: 29; 150,000 and above: 25

50,000 to 74,999 miles has the most reports with usable mileage (42). 136 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2000
13
2001
28
2002
30
2003
34
2004
53
2005
19
2006
20
2007
21
2008
21
2009
8
2010
13
2011
12
2012
8
2013
5
2014
4
2015
6
2016
4
2017
2
2018
3
Complaints over time data
CategoryCount
200013
200128
200230
200334
200453
200519
200620
200721
200821
20098
201013
201112
20128
20135
20144
20156
20164
20172
20183

2000: 13; 2001: 28; 2002: 30; 2003: 34; 2004: 53; 2005: 19; 2006: 20; 2007: 21; 2008: 21; 2009: 8; 2010: 13; 2011: 12; 2012: 8; 2013: 5; 2014: 4; 2015: 6; 2016: 4; 2017: 2; 2018: 3

Pattern summary

Power Train:Automatic Transmission leads the component reports. Braking behavior appears in 61 complaint narratives. Steering behavior appears in 59 complaint narratives. Transmission and shifting appears in 30 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10000562 · 2003-01-06 (January 6, 2003)

SEAT WARMER IN DRIVER SIDE SEAT CAUGHT FIRE AND BURNED HOLE IN SEAT AND DAMAGED WOMANS COAT.

Owner-reported narrative. 47,500 miles reported. Look up ODI 10000562 at NHTSA ↗

Owner report 10002070 · 2003-01-06 (January 6, 2003)

WHILE DRIVING CONSUMER STARTED SMELLING BURNING OF WIRERS. SMELL WAS COMING FROM UNDER DRIVER'S SEAT. DEALER NOTIFIED. PH..

Owner-reported narrative. Look up ODI 10002070 at NHTSA ↗

Owner report 10003137 · 2003-01-21 (January 21, 2003)

2000 CHRYSLER TOWN& COUNTRY (LIMITED) OWED FOR 2 YEARS 11 MONTHS, 57300 MILES -I WENT TO MY VEHICLE TO RUN AN ERRAND. WHILE SITTING IN MY DRIVEWAY, I TURNED ON THE SEAT HEATER TO WARM IT UP DUE TO THE SEVERE COLD. THE SEAT BEGAN TO SMOKE AND BURNED THROUGH THE LEATHER SEAT. I IMMEDIATELY TURNED OFF THE SEAT HEATER AND SAW GLOWING EMBERS AROUND THE HOLE THAT WAS CREATED FROM A HIGH HEAT SOURCE. I TURNED SEAT HEATER BACK ON TO CONFIRM THE SOURCE OF THE GLOWING EMBERS. SPARKS BEGAN TO SHOT OUT OF HOLE IN BURNT LEATHER SEAT. MY THOUGHTS ARE T…

Owner-reported narrative. 57,257 miles reported. Look up ODI 10003137 at NHTSA ↗

Owner report 10004947 · 2003-01-30 (January 30, 2003)

THIS 2000 TOWN & COUNTRY HAS HAD NUMEROUS PROBLEMS WITH ITS DRIVE TRAIN/DRIVE SELECTOR. THE RECENT HAS BEEN THE FOLLOWING CASE THAT HAS OCCURED TWICE IN THE LAST MONTH WITH NO REACTION FROM CHRYSLER DAIMLER DUE TO LOCAL DEALER NOT BEING KNOWLEDGEABLE OF PROCESSES TO REGISTER OCCURANCE. THE VEHICLE, WHEN PARKED, WITH ENGINE TURNED OFF, AND KEYS OUT OF THE IGNITION, COMES OUT OF GEAR AND ROLLS OUT OF THE DRIVEWAY BY ITSELF, WITH NO ONE IN THE VEHICLE. HAS SPOKEN WITH CHRYSER-DAIMLER AND THEY ARE SENDING AN INDEPENDENT ENGINEER TO INVESTIGATE …

Owner-reported narrative. 32,186 miles reported. Look up ODI 10004947 at NHTSA ↗

Owner report 10006394 · 2001-03-20 (March 20, 2001)

HEAD ON COLLISION WITH ANOTHER VEHICLE AT 35 MPH. BUMPER, HOOD, FENDERS AND STRUTS WERE DESTROYED. AIR BAGS DID NOT DEPLOY. *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****742771

Owner-reported narrative. 13,000 miles reported. Look up ODI 10006394 at NHTSA ↗

Owner report 10007778 · 2003-02-19 (February 19, 2003)

ABOUT A WEEK AFTER WE PICKED UP THE NEW VEHICLE THE ENTIRE REAR LIFTGATE HANDLE ASSEMBLY FELL APART INSIDE THE DOOR. CONSEQUENTLY IT WOULDN'T OPEN AND HAD TO BE TAKEN BACK TO THE DEALERSHIP. CHRISLER REPAIRED THE REAR ENTRY MECHANISM BUT THEN THE DEALERSHIP, IN ITS HASTY REPAIR, STRIPPED OUT ALL OF THE SCREWS THAT HOLD THE REAR LIFTGATE MOLDING IN PLACE SO THEY ALL FELL OUT. FEARING MORE DAMAGE WOULD BE CAUSED BY THE DEALERSHIP IN ANOTHER REPAIR I REPLACED THE SCREWS WITH LARGER SHEET METAL SCREWS WHICH LOOK DUMB.

Owner-reported narrative. 963 miles reported. Look up ODI 10007778 at NHTSA ↗

Owner report 10009352 · 2002-05-29 (May 29, 2002)

CONCERN ABOUT THE GEN3 BUCKLES IN MY VEHICLE WITH 2 SMALL CHILDREN ACCIDENTALLY BEING UNBUCKLED BY SOME OBJECT INADVERTENTLY THAT CHRYSLER CLAIMS TO BE SAFE FROM BEING UNBUCKLED BY SOMETHING STRIKING IT. *TS *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***762411

Owner-reported narrative. Look up ODI 10009352 at NHTSA ↗

Owner report 10012070 · 2003-03-19 (March 19, 2003)

THE PASSENGER SEAT HEATER FAILED. *JB

Owner-reported narrative. Look up ODI 10012070 at NHTSA ↗

Recall history

2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

00V268000 · Fuel System, Gasoline:Fuel Injection System

Reported: 2000-09-13 (September 13, 2000)

VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.

Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
04V480000 · Air Bags

Reported: 2004-10-06 (October 6, 2004)

ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.

Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗