2014 Chevrolet IMPALA: complaints, problems and recalls

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DASHBOARD REFLECTION APPEARED IN THE WINDSHIELD, IMPAIRING THE CONTACT'S VISION. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7. UPDATED 9/23/13*CN

Owner-reported narrative. 7 miles reported. Look up ODI 10534570 at NHTSA ↗

AT 70 MPH VEHICLE SLOWED ON ITS OWN. VEHICLE INFORMATION CENTER READ "STABILITRAK AND ENGINE POWER IS REDUCED". GOT YELLOW TRACTION CONTROL SYSTEM LIGHT ON THE INSTRUMENT PANEL WITH A "MALFUNCTION INDICATOR LIGHT" BELOW THE SPEEDOMETER.ENGINE RUNNING ROUGH AT ASHLAND, VA EXIT.ENGINE WAS SHUT DOWN THEN RESTARTED WITH SAME WARNINGS AS BEFORE.APPROXIMATELY 45 MINS LATER RESTARTED TO HAVE A LOCAL CHEVROLET DEALER LOOK AT THE CAR. ON RESTART, ALL WARNINGS AND INDICATOR LIGHTS EXCEPT FOR THE "MALFUNCTION INDICATOR LIGHT" WERE OUT AND ENGINE RAN NORMA…

Owner-reported narrative. 2,770 miles reported. Look up ODI 10534787 at NHTSA ↗

I PURCHASED MY NEW 2014 CHEVROLET IMPALA FROM HAWTHORNE CHEVROLET IN HAWTHORNE, N.J. SOME FOUR (4) MONTHS AGO. I AM THE SOLE OWNER AND DRIVER OF THIS VEHICLE. LAST WEEK (AROUND SEPTEMBER 11, 2013) I NOTICED A CRACK IN THE VINYL TOWARD THE RIGHT OF THE GOLD COLORED CHEVROLET BOW TIE POSITIONED IN THE CENTER OF THE STEERING WHEEL AREA. THE CRACK IS A SEMI-CIRCULAR LINE THAT HAS A SLIGHT DEPRESSION TO THE IMMEDIATE LEFT OF THE CRACK. I IMMEDIATELY DROVE IT TO THE HAWTHORNE CHEVROLET AND THE VERY NEXT DAY, THEY REPLACED THE STEERING WHEEL AIR BAG F…

Owner-reported narrative. 2,200 miles reported. Look up ODI 10544148 at NHTSA ↗

AT 55 MPH ON A SLIPPERY RIGHT HAND SIDE CURVE (SPEED LIMIT IS 65 MPH) VEHICLE UNDER-STEERED AND LOST TRACTION COMPLETELY, WITHOUT TOUCHING THE BRAKES, IT STARTED TO SLOW DOWN AND SKIDDED TO THE OUTSIDE OF THE CURVE (TO THE LEFT). I TRIED TO GET IT BACK TO THE DRIVING LANE, IT STARTED TO SKID LATERALLY TO THE RIGHT AND SLOWED DOWN UNTIL IT HIT A REFLECTOR POST ON THE EDGE OF THE RIGHT LANE AND STOPPED. VEHICLE INFORMATION ON THE DASH BOARD READ "ICE DETECTED...". ALTHOUGH THE DAMAGE ON THE RIGHT DOOR WAS A VERY MINOR DENT, THE CAR DEPLOYED ALL 4…

Owner-reported narrative. 11,368 miles reported. Look up ODI 10553585 at NHTSA ↗

DURING A LONG TRIP I HAD MY HEATED SEATS ON HIGH. I HAD HURT MY BACK AND THE HEAT HELPED KEEP THE BACK MUSCLE LOOSE. I HAD REMOVED MY COAT, BUT STILL HAD A LONG SLEEVE SHIRT ON. NO BARE SKIN WAS TOUCHING THE SEAT. AFTER ABOUT 8 HOURS ON THE ROAD, I STARTED FEELING DISCOMFORT ON MY LOWER BACK LIKE A SUN BURN. I SHOWED MY WIFE AND SHE SAID I HAD 2 LARGE (SIZE OF HALF DOLLAR) BLISTERS ON MY LOWER BACK. I HAD NO IDEA THIS COLD HAPPEN FROM A HEATED SEAT. THERE IS N WARNING I COULD FIND THAT STATES THIS COULD HAPPEN . MY HEATED SEATS DO NOT TURN OFF,…

Owner-reported narrative. 4,300 miles reported. Look up ODI 10554676 at NHTSA ↗

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SURGED WITH HESITATION. THE FAILURE RECURRED WHENEVER TRAVELING AT THE SPEED OF 35 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.

Owner-reported narrative. 4,000 miles reported. Look up ODI 10555511 at NHTSA ↗

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROVIDE SUFFICIENT ILLUMINATION TO THE SIDES OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING ACCORDING TO MANUFACTURING SPECIFICATIONS AND THAT THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,100. UPDATED 2/5/14*CN THE CONSUMER STATED THE HEADLIGHTS POINTED INWARD A…

Owner-reported narrative. 2,100 miles reported. Look up ODI 10558685 at NHTSA ↗

TL - THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEAD LIGHTS WERE TOO DIM CAUSING HIS VISIBILITY TO BE REDUCE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 10,000. PM

Owner-reported narrative. 10,000 miles reported. Look up ODI 10558877 at NHTSA ↗

Reported: 2013-05-24 (May 24, 2013)

General Motors LLC (GM) is recalling certain model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; model year 2014 Chevrolet Impala; and 2013 Chevrolet Sonic vehicles. Originally, in May 2013, GM recalled 1,627 model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; and model year 2014 Chevrolet Impala vehicles. In October 2013, GM informed the agency that it was adding model year 2013 Chevrolet Sonic vehicles to this campaign , representing an additional 8,050 units. The total number of vehicles being recalled is now 9,677. On the affected vehicles, the brake lamps may intermittently flash without the brakes being applied and the cruise control may disengage. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

Consequence: If the brake lamps flash when the vehicle is not slowing, a following driver may not adjust vehicle speed when the vehicle is in fact braking, and the brake lamps are illuminating as intended, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will reprogram the body control module. The recall began on June 13, 2013. Owner's may contact Chevrolet at 1-800-630-2438 or Cadillac at 1-866-982-2339. GM's recall number is 13158.

Reported: 2014-02-21 (February 21, 2014)

General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." They also fail to conform to FMVSS number 114, "Theft Protection and Rollaway Prevention."

Consequence: If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

Remedy: General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and GMC owners at 1-800-462-8782. General Motors' number associated with this recall is 14048.

Reported: 2014-06-23 (June 23, 2014)

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

Reported: 2014-07-02 (July 2, 2014)

General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, Cadillac XTS, Chevrolet Camaro and Chevrolet Impala vehicles. Improperly torqued fasteners may cause the steering intermediate shaft and the steering gear and/or the lower control arm and the lower ball joint to separate.

Consequence: If any of the components separate, the vehicle may have a loss of steering, increasing the risk of a crash.

Remedy: GM began to notify owners on June 27, 2014, and dealers will inspect the fasteners for correct torque, correcting them as necessary, free of charge. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac) or 1-800-222-1020 (Chevrolet). GM's number for this recall is 14378.

Reported: 2014-07-23 (July 23, 2014)

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 5, 2012, to December 20, 2013. Due to a poor electrical ground connection to the Power Steering Control Module (PSCM), the affected vehicles may have a loss of power steering assist during start up or while driving.

Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will clean paint from behind the ground stud nut and update the PSCM software, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. The recall began on August 21, 2014. GM's number for this recall is 14330.

Reported: 2014-08-08 (August 8, 2014)

General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured May 7, 2014, to July 28, 2014. In the event of an accident, the center storage console may not stay latched. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection In Interior Impact."

Consequence: The storage compartment door may not remain closed in the event of a crash, increasing the risk of occupant injury.

Remedy: Parts to remedy this condition are not currently available. GM will send owners an interim notification in early October 2014, and will send a second letter when parts are available. At that time dealers will inspect, and if necessary, replace the console storage compartment door inertia latch, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14476.

Reported: 2014-08-28 (August 28, 2014)

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."

Consequence: In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.

Remedy: GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.

Reported: 2014-09-09 (September 9, 2014)

General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.

Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.

Reported: 2014-10-01 (October 1, 2014)

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.

Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM’s number for this recall is 14515.

Reported: 2015-02-11 (February 11, 2015)

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 15, 2012, to May 30, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS) No. 135 "Light Vehicle Brake Systems."

Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

Remedy: GM will notify owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began March 5, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 (Chevrolet). GM's number for this recall is 15100. Note: This recall covers a limited population of vehicles that were remedied incorrectly under recall 14V-541.

Reported: 2015-04-06 (April 6, 2015)

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured March 22, 2013, to May 22, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS) No. 135 "Light Vehicle Brake Systems."

Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

Remedy: GM has notified owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began on May 6, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15259. Note: The vehicles covered by this campaign were previously remedied incorrectly under campaigns 14V541 or 15V085.

Reported: 2015-07-24 (July 24, 2015)

General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured April 15, 2013, to June 19, 2015, equipped with front vented-heated passenger seats. Accordingly, the Automatic Occupant Sensing (AOS) system may fail to suppress the front passenger air bag if a child seat is in the front passenger seat. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."

Consequence: If the front passenger air bag deploys with a child seat in the front passenger seat, it increases the risk of injury to the child.

Remedy: GM will notify owners, and dealers will correct the calibration-learning error by preconditioning the empty seat, and also resetting the ECU to a seat zero-value, free of charge. The recall began on August 25, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15400.