2011 Chevrolet IMPALA: complaints, problems and recalls

TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING THE VEHICLE AT ANY SPEED, THE CONTACT NOTICED THAT IT WAS DIFFICULT TO SEE THROUGH THE REAR WINDOW DUE TO THE REAR SEAT HEAD RESTS BLOCKING HER VIEW. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING TO STANDARDS AND COULD NOT BE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 11. UPDATED 12/30/10*LJ UPDATED 01/04/11

Owner-reported narrative. 11 miles reported. Look up ODI 10358310 at NHTSA ↗

I OWN A 2011 CHEVROLET IMPALA WHICH HAS A SERIOUS TRAFFIC HAZARD INVOLVING THE THREE REAR HEAD RESTS AFFIXED/SEWN - WHICH MAKES THEM NON-ADJUSTABLE. THE PROBLEM IS AGGRAVATED BY THE FACT THAT THE HEAD RESTS ARE HIGHER THAN MOST VEHICLES. THE FIXED POSITION OF THESE HEAD RESTS BLOCK THE DRIVER'S VISION OUT OF ABOUT ONE THIRD OF THE REAR WINDOW. THE MIDDLE HEAD REST IS ESPECIALLY TROUBLESOME. I WROTE GENERAL MOTORS ABOUT THIS APPROXIMATELY 2 WEEKS AGO AND THEY HAVE NOT RESPONDED. THE SALES AND THE SERVICE DEPARTMENTS AT THE DEALERSHIP ARE …

Owner-reported narrative. 60 miles reported. Look up ODI 10362197 at NHTSA ↗

2011 CHEVROLET IMPALA LT. CONSUMER STATES THAT REAR HEAD RESTRAINTS ARE EXCESSIVELY HIGH *TGW THE CONSUMER STATED HIS REAR VIEW VISION OF TRAFFIC WAS OBSTRUCTED. *JB

Owner-reported narrative. Look up ODI 10371730 at NHTSA ↗

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA LST. THE CONTACT WAS DRIVING IN REVERSE APPROXIMATELY 5 MPH WHEN THE CONTACT NOTICED THAT THE REAR SEATS HEAD REST WERE TOO TALL AND MAKING IT DIFFICULT FOR THE DRIVER TO SEE THE REAR VIEW WINDOW. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILLED BUT NO ASSISTANCE WAS OFFERED. THE DEALER WAS ALSO CONTACTED AND THEY STATED THERE WAS NOTHING THEY COULD DO TO CORRECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,200 AND THE CURRENT MILEAGE WAS 2,100. UPDTATED 2/17/11 *CN UPDATED 03/03/…

Owner-reported narrative. 2,100 miles reported. Look up ODI 10372051 at NHTSA ↗

REGARDING REAR SEAT HEAD RESTS ON 2011 CHEVY. IMPALA LT. THE 3 REAR SEAT HEAD RESTS ARE POSITIONED (STATIONARY) IN SUCH A MANNER THAT WHEN LOOKING IN THE REAR VIEW MIRROR IT OBSTRUCTS THE VIEW BY AT LEAST 90%. THIS MAKES FOR A SAFETY HAZARD WHEN BACKING THE VEHICLE. EVEN IF SIMPLY THE CENTER REAR HEAD REST WAS REMOVED IT WOULD HELP SOLVE THE PROBLEM DRASTICALLY. CHEVROLET SITE FOR 2011 IMPALA HAS NUMEROUS COMPLAINTS OF OWNERS REGARDING THIS PROBLEM. CHEVROLET SHOULD STAND THE COST TO REPAIR/ADJUST THE ABOVE PROBLEM. IT'S A LAW SUIT WAITING TO H…

Owner-reported narrative. Look up ODI 10373902 at NHTSA ↗

THE THREE HEAD RESTS PERMANENTLY ATTACHED TO THE REAR SEAT BLOCK THE VIEW OF THE DRIVER IN THE REAR-VIEW MIRROR, CREATING A HAZARDOUS DRIVING CONDITION. *TR

Owner-reported narrative. 1 miles reported. Look up ODI 10375065 at NHTSA ↗

TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE THREE OF THE HEADREST LOCATED IN THE REAR OF THE VEHICLE BLOCKED 75% OF HER VIEW. THE FAILURE MADE IT DIFFICULT TO SEE THE VEHICLE BEHIND HER AND TO CHANGE LANES. THE DEALER STATED THAT THEY COULD NOT ADJUST THE REAR HEADREST, BECAUSE IT WOULD MAKE THEM LIABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 200. UPDATED 03/11/11*LJ UPDATED 12/30/11 *CN

Owner-reported narrative. 200 miles reported. Look up ODI 10379845 at NHTSA ↗

REAR WINDOW VISIBILITY IN THE 2011 CHEVY IMPALA IS SEVERELY LIMITED BY THE PLACEMENT OF READ SEAT HEAD RESTRAINTS. A VEHICLE DIRECTLY BEHIND YOU IS COMPLETELY HIDDEN FROM VIEW USING THE REARVIEW MIRROR. *TR

Owner-reported narrative. Look up ODI 10379965 at NHTSA ↗

Reported: 2012-08-03 (August 3, 2012)

General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.

Consequence: A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.

Reported: 2014-06-23 (June 23, 2014)

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.