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2002 Cadillac DEVILLE: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

176 owner complaints analyzed

5 distinct recall campaigns

59,000 mi median reported failure mileage

Scope: 2002 model year. Data snapshot: . 114 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 35 of 176 complaints (19.9%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Engine operation2815.9%
Steering behavior2715.3%
Electrical and battery issues2614.8%
Braking behavior2313.1%
Transmission and shifting52.8%
Fuel system concerns42.3%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
35
Air Bags
20
Engine
17
Steering
14
Engine And Engine Cooling
10
Engine And Engine Cooling:Engine
7
Vehicle Speed Control
7
Power Train
6
Component breakdown data
CategoryCount
Electrical System35
Air Bags20
Engine17
Steering14
Engine And Engine Cooling10
Engine And Engine Cooling:Engine7
Vehicle Speed Control7
Power Train6

Electrical System: 35; Air Bags: 20; Engine: 17; Steering: 14; Engine And Engine Cooling: 10; Engine And Engine Cooling:Engine: 7; Vehicle Speed Control: 7; Power Train: 6

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
21
25,000 to 49,999
27
50,000 to 74,999
22
75,000 to 99,999
16
100,000 to 149,999
17
150,000 and above
11
Reported problems by failure mileage data
CategoryCount
Under 25,00021
25,000 to 49,99927
50,000 to 74,99922
75,000 to 99,99916
100,000 to 149,99917
150,000 and above11

Under 25,000: 21; 25,000 to 49,999: 27; 50,000 to 74,999: 22; 75,000 to 99,999: 16; 100,000 to 149,999: 17; 150,000 and above: 11

25,000 to 49,999 miles has the most reports with usable mileage (27). 62 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2001
1
2002
16
2003
17
2004
15
2005
8
2006
12
2007
9
2008
9
2009
3
2010
7
2011
5
2012
5
2013
3
2014
41
2015
11
2016
5
2017
1
2018
1
2019
3
2020
2
2021
1
2025
1
Complaints over time data
CategoryCount
20011
200216
200317
200415
20058
200612
20079
20089
20093
20107
20115
20125
20133
201441
201511
20165
20171
20181
20193
20202
20211
20251

2001: 1; 2002: 16; 2003: 17; 2004: 15; 2005: 8; 2006: 12; 2007: 9; 2008: 9; 2009: 3; 2010: 7; 2011: 5; 2012: 5; 2013: 3; 2014: 41; 2015: 11; 2016: 5; 2017: 1; 2018: 1; 2019: 3; 2020: 2; 2021: 1; 2025: 1

Pattern summary

Electrical System leads the component reports. Engine operation appears in 28 complaint narratives. Steering behavior appears in 27 complaint narratives. Electrical and battery issues appears in 26 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10001282 · 2002-12-20 (December 20, 2002)

WHILE DRIVING VEHICLE WILL SUDDENLY LOSS POWER, BUT NOT CUT OFF FOR APPROXIMATELY 14/15 MINS, THEN POWER WILL RETURN. THE DEALERSHIP ONLY HAVE A TEMPORARY FIX FOR THE PROBLEM. PLEASE PROVIDE MORE DETAILS. TS

Owner-reported narrative. 2,000 miles reported. Look up ODI 10001282 at NHTSA ↗

Owner report 10006970 · 2003-02-11 (February 11, 2003)

THE HEADLIGHTS AND STEERING DID NOT WORK PROPERLY.*JB

Owner-reported narrative. Look up ODI 10006970 at NHTSA ↗

Owner report 10007266 · 2003-03-03 (March 3, 2003)

THE RIGHT REAR TIRE BECAME FLAT, AND THE ENTIRE RIM SPLIT. *AK *JB

Owner-reported narrative. Look up ODI 10007266 at NHTSA ↗

Owner report 10009277 · 2003-03-06 (March 6, 2003)

THE RIGHT REAR TIRE BLEW OUT.*AK *JB

Owner-reported narrative. Look up ODI 10009277 at NHTSA ↗

Owner report 10017738 · 2003-04-29 (April 29, 2003)

WHILE DRIVING 60-65 MPH THE VEHICLES SIDE DOOR AIR BAGS DEPLOYED WITHOUT WARNING. *NLM

Owner-reported narrative. Look up ODI 10017738 at NHTSA ↗

Owner report 10018693 · 2003-05-14 (May 14, 2003)

CAR HAS A VERY STRONG SULFUR ODOR. CATALYTIC CONVERTER HAS BEEN REPLACED BUT DID NOT FIX THE PROBLEM. CAR HAS BEEN INTO SERVICE 3 TIMES. ODOR STRONG ENOUGH THAT PASSENGERS HAVE BECOME ILL, ESPECIALLY WHEN THE SUNROOF IS OPEN. CHILDREN AT SCHOOL BACK AWAY FROM CAR DUE TO ODOR. GM/CADILLAC STATES IT IS A PROBLEM WE "HAVE TO LIVE WITH". *NLM

Owner-reported narrative. Look up ODI 10018693 at NHTSA ↗

Owner report 10018866 · 2003-05-18 (May 18, 2003)

CAR WILL NOT START/CRANK. 7,200 MILES ON ODOMETER! DASH LIGHTS/GAUGES INTERMITTENT, NO ACCESSORIES AT ALL. HAD TO HAVE TOWED TO MY HOME AREA. LATER IN EVENING, MANUALLY PUSHED VEHICLE TO FRONT OF MY HOME, TRIED TO START USING SPARE NO. 2 KEY THEN VALET KEY. NO RESPONSE. TRIED ACCESSORIES AGAIN WHILE IGNITION ON - TRIED OPENING SUNROOF - NO RESPONSE BUT THEN CAR STARTED AND DECK LID POPPED OPEN!*JB

Owner-reported narrative. 7,200 miles reported. Look up ODI 10018866 at NHTSA ↗

Owner report 10020270 · 2003-05-21 (May 21, 2003)

SOMETHING WAS COMING OUT OF THE VEHICLE AIR CONDITIONER VENTS THAT MADE THE OCCUPANT SICK. *NLM

Owner-reported narrative. 10 miles reported. Look up ODI 10020270 at NHTSA ↗

Recall history

5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

02V067000 · Steering:Gear Box (Other Than Rack And Pinion)

Reported: 2002-03-06 (March 6, 2002)

CERTAIN PASSENGER VEHICLES WERE BUILT WITH MISSING OR UNDER-TORQUED STEERING GEAR ATTACHMENT BOLTS. IF A BOLT IS MISSING, THE DRIVER MAY NOTICE UNEVEN STEERING RESPONSE OR UNUSUAL NOISES DURING TURNS.

Consequence: IF THE LEFT BOLT IS MISSING AND THE RIGHT MOUNTING STRAP FAILS, STEERING CONTROL IS LOST AND A VEHICLE CRASH COULD RESULT.

Remedy: DEALERS WILL INSPECT THE VEHICLES FOR PRESENCE AND PROPER TORQUE OF BOTH STEERING GEAR BOLTS. OWNER NOTIFICATION BEGAN APRIL 5, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUICK AT 1-800-521-7300 OR CADILLAC AT 1-800-458-8006.

NHTSA campaign record ↗
02V222000 · Air Bags:Frontal

Reported: 2002-08-09 (August 9, 2002)

CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.

Consequence: PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS AND THE AIR BAG CUSHION WOULD NOT INFLATE FULLY, REDUCING THE CAPABILITY OF THE BAG TO PROTECT THE DRIVER.

Remedy: DEALERS WILL INSPECT, AND REPLACE, IF NECESSARY, THE AIR BAG MODULE ASSEMBLY ON THE DRIVER'S SIDE. OWNER NOTIFICATION BEGAN AUGUST 15, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUICK AT 1-800-521-7300, CADILLAC AT 1-800-458-8006, CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OLDSMOBILE AT 1-800-442-6537, OR PONTIAC AT 1-800-762-2737.

NHTSA campaign record ↗
02V227000 · Seat Belts:Front:Retractor

Reported: 2002-09-05 (September 5, 2002)

CERTAIN PASSENGER VEHICLES CONTAIN DRIVER AND FRONT PASSENGER LAP AND/OR SHOULDER BELT RETRACTORS THAT MAY NOT REMAIN LOCKED UP AS DESIGNED DURING A CRASH IN WHICH THE BELT PRETENSIONERS DEPLOY.

Consequence: IN SUCH A CRASH, THIS COULD RESULT IN AN INCREASE IN INJURY FOR THAT OCCUPANT.

Remedy: DEALERS WILL INSTALL A RETAINER KIT IN THE DRIVER AND PASSENGER SAFETY BELT PRETENSIONER. OWNER NOTIFICATION BEGAN JANUARY 31, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CADILLAC AT 1-800-458-8006.

NHTSA campaign record ↗
03V238000 · Fuel System, Gasoline:Storage:Tank Assembly

Reported: 2003-07-01 (July 1, 2003)

ON CERTAIN CADILLAC DEVILLE AND SEVILLE PASSENGER VEHICLES, FUNERAL COACHES, AND LIMOUSINES EQUIPPED WITH A V8 (4.6L) ENGINE, OLDSMOBILE AURORA PASSENGER VEHICLES EQUIPPED WITH A V8 (4.0L ) ENGINE, AND PONTIAC BONNEVILLE SSEI PASSENGER VEHICLES EQUIPPED WITH A SUPERCHARGED V6 (3.8L) ENGINE, THE FUEL TANK PRESSURE SENSORS ARE UNUSUALLY SUSCEPTIBLE TO MALFUNCTIONS. IF THE SENSOR MALFUNCTIONS, EXCESSIVE VACUUM CAN BE APPLIED DURING SELF-DIAGNOSTIC TESTING.

Consequence: FUEL SYSTEM COMPONENTS CAN BE DAMAGED AND FUEL CAN LEAK FROM THE VEHICLE WHEN IT IS REFUELED. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Remedy: DEALERS WILL REPLACE THE FUEL TANK PRESSURE SENSOR. OWNER NOTIFICATION BEGAN ON OCTOBER 17, 2003. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339; OLDSMOBILE AT 1-800-630-6537; OR PONTIAC AT 1-800-620-7668.

NHTSA campaign record ↗
14V355000 · Electrical System:Ignition

Reported: 2014-06-23 (June 23, 2014)

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

NHTSA campaign record ↗