2019 Ram PROMASTER problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
58 owner complaints analyzed
9 distinct recall campaigns
47,000 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 17 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 23 of 58 complaints (39.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 15 | 25.9% |
| Braking behavior | 10 | 17.2% |
| Engine operation | 3 | 5.2% |
| Electrical and battery issues | 3 | 5.2% |
| Steering behavior | 2 | 3.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 23 |
| Engine | 10 |
| Unknown Or Other | 8 |
| Engine And Engine Cooling | 6 |
| Electrical System | 5 |
| Service Brakes | 5 |
| Air Bags | 3 |
| Equipment:Recreational Vehicle/Trailer | 2 |
Power Train: 23; Engine: 10; Unknown Or Other: 8; Engine And Engine Cooling: 6; Electrical System: 5; Service Brakes: 5; Air Bags: 3; Equipment:Recreational Vehicle/Trailer: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 8 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 2 |
| 100,000 to 149,999 | 2 |
| 150,000 and above | 1 |
Under 25,000: 8; 25,000 to 49,999: 1; 50,000 to 74,999: 3; 75,000 to 99,999: 2; 100,000 to 149,999: 2; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (8). 41 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 2 |
| 2020 | 6 |
| 2021 | 5 |
| 2022 | 8 |
| 2023 | 8 |
| 2024 | 9 |
| 2025 | 10 |
| 2026 | 10 |
2019: 2; 2020: 6; 2021: 5; 2022: 8; 2023: 8; 2024: 9; 2025: 10; 2026: 10
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 15 complaint narratives. Braking behavior appears in 10 complaint narratives. Engine operation appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11325210 · 2020-05-19 (May 19, 2020)
A REPUTABLE RV DEALERSHIP IN BROWNSTOWN, MI SOLD AND DELIVERED TO ME ON 12 MARCH 2020 A NEW 2020 WINNEBAGO TRAVATO INTEGRATED ONTO A 2019 RAM PROMASTER CHASSIS. AT THE TIME OF DELIVERY THERE WAS AN ACTIVE SAFETY RECALL POSTED BY FCA IN JANUARY OF 2020 ON THE CHASSIS. I WAS NOT INFORMED OF THE RECALL BY THE DEALERSHIP WHICH IS IN VIOLATION OF FEDERAL LAW, 49 USC S 30112. I FOUND OUT ABOUT THE RECALL AND INFORMED THE DEALERSHIP. THEY CLAIMED THEY DID NOT KNOW ABOUT THE RECALL. ACCORDING TO FCA, THERE IS NO REMEDY FOR THE RECALL (TRANSMISSION SHIF…
Owner-reported narrative. Look up ODI 11325210 at NHTSA ↗
Owner report 11583344 · 2024-04-16 (April 16, 2024)
The contact owns a 2019 Ram 1500 Promaster. The contact stated that while her husband was driving at approximately 40 MPH, the vehicle was shaking and making an abnormally loud grinding noise. The contact’s husband stated that the ABS and ESC warning lights were illuminated. The contact's husband pulled over, turned the vehicle off, and had it towed to a dealer. The local dealer diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated that prior to the failure the vehicle was not able to…
Owner-reported narrative. 76,000 miles reported. Look up ODI 11583344 at NHTSA ↗
Owner report 11307553 · 2020-02-06 (February 6, 2020)
VEHICLE ACCELERATES WHEN FOOT IS ON THE BRAKE AND OFF THE ACCELERATOR PEDAL. LIGHT COMES ON THAT SAYS 'SERVICE ' HILL HOLDER'
Owner-reported narrative. 5,480 miles reported. Look up ODI 11307553 at NHTSA ↗
Owner report 11315986 · 2020-03-04 (March 4, 2020)
WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.
Owner-reported narrative. 5,600 miles reported. Look up ODI 11315986 at NHTSA ↗
Owner report 11595213 · 2024-06-18 (June 18, 2024)
There is a known defect of the windshield cowl and compartment not being water tight. The defective cowl and compartment cause water to leak into the engine bay, which saturates the engine and various components. The defect resulted in the crankshaft position sensor getting wet. The wet sensor caused the engine to stall WHILE DRIVING, which resulted in loss of power steering and power brakes.
Owner-reported narrative. Look up ODI 11595213 at NHTSA ↗
Owner report 11712183 · 2026-01-20 (January 20, 2026)
The powertrain transmission failed after a prior warranty replacement. The vehicle began experiencing improper and delayed gear shifting, loss of power, and inability to maintain speed. This condition made the vehicle unsafe to operate, especially in highway traffic, as it could not respond properly to normal driving conditions or surrounding vehicles. The problem was confirmed by a dealership, and all diagnostic procedures and documentation requested by the manufacturer were completed. The vehicle has been out of service for several weeks awa…
Owner-reported narrative. Look up ODI 11712183 at NHTSA ↗
Owner report 11431053 · 2021-08-30 (August 30, 2021)
House AGM battery charging system Hydrogen Sulfide out gassing issue. CO alarm trips while charging from shore power connection. Xantrex XC 2000 Inverter charger is improperly located directly on top of the 330Ah AGM battery. System is located in a sealed bed base platform with limited ventilation. My 2021 Coachmen Nova is out of OEM warranty. The vehicle has not been inspected by Coachmen or dealership. I'm aware of other Owner's having similar issues with at least one catastrophic battery failure.
Owner-reported narrative. Look up ODI 11431053 at NHTSA ↗
Owner report 11508996 · 2023-02-24 (February 24, 2023)
When it rains water runs into the engine compartment and all of my wiring is dripping water. The service manager told me that they see this problem a lot and that they don't know how to fix it. I have looked online and there are many people complaining about this. Most people think it is the cowl leaking on the bottom of the windshield. I feel like if my wiring gets wet enough that I will have a malfunction.
Owner-reported narrative. Look up ODI 11508996 at NHTSA ↗
Owner report 11404508 · 2021-03-23 (March 23, 2021)
AROUND 4,000 MILES MY BRAND NEW VAN DIED ON ME GOING UP A SMALL INCLINE ROUND AROUND A SMALL CURVE. I LOST ALL POWER AND A HEAD ON VEHICLE ALMOST HIT ME HEAD ON BECAUSE I LIST ALL POWER, I LOST POWER STEERING, I LOST BRAKING POWER AND I AND MY DAD ALMOST DIED BECAUSE I WAS VEERING OFF A CLIFF. I RESTARTED THE VEHICLE AND WAS ABLE TO RETURN THE VEHICLE TO THE ROAD. AT AROUND 5,000 MILES MY AIR BAG LIGHT CAME ON FOR A HALF OF A DAY DRIVING. I HAVE HAD RADIATOR FLUID SMELL AND LEAKING. AT 5,600 MILES THE RAM DEALER SAID I HAVE A HOLE IN MY RADIA…
Owner-reported narrative. 4,000 miles reported. Look up ODI 11404508 at NHTSA ↗