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U.S. public vehicle records

2017 Ram PROMASTER problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

57 owner complaints analyzed

10 distinct recall campaigns

42,000 mi median reported failure mileage

Scope: 2017 model year. Data snapshot: . 31 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 19 of 57 complaints (33.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting1119.3%
Braking behavior712.3%
Electrical and battery issues610.5%
Engine operation23.5%
Steering behavior23.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
19
Engine
19
Power Train
14
Exterior Lighting
6
Service Brakes
5
Engine And Engine Cooling
3
Equipment
3
Steering
3
Component breakdown data
CategoryCount
Electrical System19
Engine19
Power Train14
Exterior Lighting6
Service Brakes5
Engine And Engine Cooling3
Equipment3
Steering3

Electrical System: 19; Engine: 19; Power Train: 14; Exterior Lighting: 6; Service Brakes: 5; Engine And Engine Cooling: 3; Equipment: 3; Steering: 3

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
12
25,000 to 49,999
7
50,000 to 74,999
4
75,000 to 99,999
4
100,000 to 149,999
2
150,000 and above
2
Reported problems by failure mileage data
CategoryCount
Under 25,00012
25,000 to 49,9997
50,000 to 74,9994
75,000 to 99,9994
100,000 to 149,9992
150,000 and above2

Under 25,000: 12; 25,000 to 49,999: 7; 50,000 to 74,999: 4; 75,000 to 99,999: 4; 100,000 to 149,999: 2; 150,000 and above: 2

Under 25,000 miles has the most reports with usable mileage (12). 26 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017
5
2018
3
2019
11
2020
16
2021
6
2022
3
2023
4
2024
3
2025
4
2026
2
Complaints over time data
CategoryCount
20175
20183
201911
202016
20216
20223
20234
20243
20254
20262

2017: 5; 2018: 3; 2019: 11; 2020: 16; 2021: 6; 2022: 3; 2023: 4; 2024: 3; 2025: 4; 2026: 2

Pattern summary

Electrical System leads the component reports. Transmission and shifting appears in 11 complaint narratives. Braking behavior appears in 7 complaint narratives. Electrical and battery issues appears in 6 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11180229 · 2019-02-15 (February 15, 2019)

AT 64000 MILES MY TRANSMISSION WENT OUT ON MY 1500 PROMASTER VAN I HAD MINIMAL WEIGHT IN IT .

Owner-reported narrative. 64,563 miles reported. Look up ODI 11180229 at NHTSA ↗

Owner report 11209741 · 2019-05-24 (May 24, 2019)

WHEN THE VEHICLE IS BEING DRIVEN ON A ROAD AT POSTED SPEED LIMITS AND THE VEHICLE IS TRAVELING DOWNHILL THE AUTOMATIC TRANSMISSION WILL OFTEN DOWNSHIFT TWO GEARS CAUSING THE ENGINE TO OVER REV UNCONTROLLABLY OFTEN TO 4000 REVOLUTIONS PER MINUTE. FURTHERMORE, THE AUTOMATIC TRANSMISSION WILL NOT SHIFT TO A HIGHER GEAR DURING THIS TIME UNLESS THE DRIVER ACCELERATES HARD WHILE ALREADY BEING IN A SITUATION OF OVER REVVING THE ENGINE. THE AUTOMATIC TRANSMISSION WILL NOT RESPOND TO MANUALLY SELECTED GEAR SHIFTS DURING THESE "OVER REVVING" EVENT…

Owner-reported narrative. 24,000 miles reported. Look up ODI 11209741 at NHTSA ↗

Owner report 11171715 · 2019-01-23 (January 23, 2019)

TL* THE CONTACT OWNS A 2017 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE PERFORMED DIFFERENTLY AND FAILED TO STOP AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CALIPERS WERE LOCKED AND NEEDED TO BE REPLACED. THE ROTOR, PINS, AND BRAKE PADS WERE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 19,414. THE VIN WAS UNKNOWN.

Owner-reported narrative. 19,414 miles reported. Look up ODI 11171715 at NHTSA ↗

Owner report 11120032 · 2018-08-15 (August 15, 2018)

HEAD LIGHT BULB ELECTRICAL SHORT BLOWING LIGHTS OUT ALL THE TIME. READ ONLINE COMPLAINTS. THOUSANDS OF COMPLAINTS FOR THE HEADLIGHT BULBS.

Owner-reported narrative. Look up ODI 11120032 at NHTSA ↗

Owner report 11207203 · 2019-05-13 (May 13, 2019)

COOLING FAN 3 BEARING FAILED 1 YEAR AFTER PURCHASE, P0482 P0696 CEL CAME ON, NO TSB'S NO RECALLS, NO INFORMATION ON WIRING DIAGRAMS AVAILABLE. REPLACED FANS WITH NEW FANS AND ALL RELAYS AND SHROUD AND SENSORS, NOT UNDER WARRANTY, NOW FANS DON'T WORK AT ALL, CEL STILL ON 696 AND 482 EVEN AFTER RESET. COUNTLESS GOOGLE SEARCH RESULTS WITH SAME PROBLEM. FEELS LIKE THIS SHOULD BE A RECALL.

Owner-reported narrative. 151,000 miles reported. Look up ODI 11207203 at NHTSA ↗

Owner report 11526688 · 2023-06-12 (June 12, 2023)

2017, 119,000 miles. 8/9/18: maintenance transmission service at 62,651 miles. 6/4/20 Recall WOO shifter cable replaced. 11/11/21 AGM Interstate battery MTX-49 replaced. ISSUE: End of May 2022 (~117,000 miles) had driven from Florida & back 2x without any problems but was slowing down by taking my foot off the gas for exit ramp - the engine started roaring louder & the vehicle apparently had shifted to ?neutral - pulled off the road & shifted to P & then to D & drove on home without any further problem. That was #1 occurrence & I took it to a…

Owner-reported narrative. Look up ODI 11526688 at NHTSA ↗

Owner report 11614112 · 2024-09-11 (September 11, 2024)

What happened: While driving on the freeway, the engine cooling fans failed, causing the engine temperature to rise excessively and increasing pressure within the cooling system. This resulted in a hole being blown through the thermostat, and all the coolant leaked out. Only after the coolant was lost did the engine overheating warning lamp come on. I safely pulled over, but the engine had already overheated severely. I was unable to drive the vehicle for a week while waiting for the dealer to replace the cooling fans under the recall. After …

Owner-reported narrative. Look up ODI 11614112 at NHTSA ↗

Owner report 11324899 · 2020-05-17 (May 17, 2020)

FRONT DRIVER SIDE CV AXEL FAILING. MAJOR STEERING JIGGLE AND TIRE WOBBLE ANYWHERE FROM 30-65MPH ON STRAIGHT AWAYS AND ESPECIALLY ON CORNERS. HAVE STOPPED OPERATING THE VEHICLE UNTIL PART IS REPLACEABLE, UNFORTUNATELY NATION WIDE BACKORDER HAPPENING NOW, APPARENTLY BECAUSE THIS IS HAPPENING TO LOTS OF THESE MODELS.

Owner-reported narrative. 74,000 miles reported. Look up ODI 11324899 at NHTSA ↗

Owner report 11648025 · 2025-03-13 (March 13, 2025)

The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds. The most critical issue is water pouring directly onto the serpentine belt and pulley system. While driving at highway speeds in heavy rain, I lost power steering after water intrusion caused the belt to slip. This sudden loss of steering assist made the vehicle extremely difficult to control, es…

Owner-reported narrative. Look up ODI 11648025 at NHTSA ↗