2018 Ram PROMASTER CITY problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
16 owner complaints analyzed
2 distinct recall campaigns
40,000 mi median reported failure mileage
Scope: 2018 model year. Data snapshot: . 9 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 7 of 16 complaints (43.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 6 | 37.5% |
| Steering behavior | 4 | 25.0% |
| Engine operation | 3 | 18.8% |
| Electrical and battery issues | 1 | 6.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 7 |
| Electrical System | 3 |
| Exterior Lighting | 2 |
| Power Train | 2 |
| Engine And Engine Cooling | 1 |
| Fuel/Propulsion System | 1 |
| Seat Belts | 1 |
| Service Brakes | 1 |
Engine: 7; Electrical System: 3; Exterior Lighting: 2; Power Train: 2; Engine And Engine Cooling: 1; Fuel/Propulsion System: 1; Seat Belts: 1; Service Brakes: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 3 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 1 |
Under 25,000: 2; 25,000 to 49,999: 3; 50,000 to 74,999: 2; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 1
25,000 to 49,999 miles has the most reports with usable mileage (3). 7 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 2 |
2019: 1; 2020: 3; 2021: 5; 2022: 2; 2023: 1; 2024: 2; 2025: 2
Pattern summary
Engine leads the component reports. Braking behavior appears in 6 complaint narratives. Steering behavior appears in 4 complaint narratives. Engine operation appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11245445 · 2019-08-21 (August 21, 2019)
THE BRAKES OVERHEATED CAUSING A FIRE.
Owner-reported narrative. 1,000 miles reported. Look up ODI 11245445 at NHTSA ↗
Owner report 11309309 · 2020-02-15 (February 15, 2020)
REAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS.
Owner-reported narrative. 29,000 miles reported. Look up ODI 11309309 at NHTSA ↗
Owner report 11366989 · 2020-10-29 (October 29, 2020)
TL* THE CONTACT OWNS A 2018 RAM PROMASTER CITY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE L.T. BEGNAL MOTOR COMPANY (129 RT 28, KINGSTON, NY 12401, [phone removed]) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE POWER STEERING WAS LEAKING FLUID AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V14900…
Owner-reported narrative. 40,000 miles reported. Look up ODI 11366989 at NHTSA ↗
Owner report 11416060 · 2021-05-11 (May 11, 2021)
THE LOW OIL SENSOR DOES NOT GIVE ANY TYPE OF WARNING, MESSAGE, OR STORE A FAULT CODE IN THE VEHICLE. THIS VEHICLE IS NORMALLY DRIVEN BY MY WIFE OR DAUGHTER. ON 2 OCCASIONS THE VEHICLE HAS BEEN IN MOTION COMING UP TO A STOP SIGN AND WHEN THE BRAKES WERE APPLIED THE VEHICLE DIED AND WOULD NOT RESTART. AFTER A PERIOD OF TIME, APPROXIMATELY 15 MINUTES IN THE FIRST CASE, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DODGE/RAM DEALER. THE VEHICLE WAS CHECKED FOR FAULT CODES AND NONE WHERE FOUND, AND THE VEHICLE WAS PERFORMI…
Owner-reported narrative. 30,000 miles reported. Look up ODI 11416060 at NHTSA ↗
Owner report 11436203 · 2021-10-10 (October 10, 2021)
When driving down the hill of our neighborhood road, while approaching the stop sign to turn onto the main road, the van stalled. With no advanced notice, the vehicle lost all ability to accelerate, brake and turn. This resulted in the van stopping halfway into the middle of the main road. This is the second time that this issue has occurred. The first time the car was towed to the dealership and they had it for 2 weeks to 'just do an oil change'. Knowing oil is the cause for the unsafe "safety mechanism" to be triggered we added a couple of qu…
Owner-reported narrative. Look up ODI 11436203 at NHTSA ↗
Owner report 11479434 · 2022-08-15 (August 15, 2022)
I am not contacting NTSA to report a new safety concern but rather reporting that a fix addressing a known safety concern is not working. The concern is associated with a recall notice of 2015-2018 FCA vehicles with 4 cylinder Tigershark engines (a pertinent excerpt of the notice is shown below with emphasis added). The recall is to check for excess oil consumption which could trigger a vehicle stall, a serious safely concern. To address this potential problem the recall notice authorizes a oil consumption inspection which basically involves t…
Owner-reported narrative. Look up ODI 11479434 at NHTSA ↗
Owner report 11461847 · 2022-04-22 (April 22, 2022)
Driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. When the vehicle turned off we lost all control of the vehicle at 70 MPH. We hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. Towed the vehicle to the dealer that said the motor was bad and that FCA would have to replace it. We were told prior to this happening that the van had recalls but ours was fine.
Owner-reported narrative. Look up ODI 11461847 at NHTSA ↗