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U.S. public vehicle records

Infiniti QX4 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

260 owner complaints analyzed

8 distinct recall campaigns

123,500 mi median reported failure mileage

Scope: 1997 to 2006 model years. Data snapshot: . 164 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Suspension is the most frequently named component, appearing in 56 of 260 complaints (21.5%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior5621.5%
Braking behavior3312.7%
Transmission and shifting103.8%
Fuel system concerns93.5%
Electrical and battery issues62.3%
Engine operation41.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Suspension
56
Steering
45
Structure:Body
29
Suspension:Front
22
Structure:Frame And Members
13
Unknown Or Other
13
Equipment:Electrical:Radio/Tape Deck/Cd Etc.
12
Air Bags
10
Component breakdown data
CategoryCount
Suspension56
Steering45
Structure:Body29
Suspension:Front22
Structure:Frame And Members13
Unknown Or Other13
Equipment:Electrical:Radio/Tape Deck/Cd Etc.12
Air Bags10

Suspension: 56; Steering: 45; Structure:Body: 29; Suspension:Front: 22; Structure:Frame And Members: 13; Unknown Or Other: 13; Equipment:Electrical:Radio/Tape Deck/Cd Etc.: 12; Air Bags: 10

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
9
25,000 to 49,999
6
50,000 to 74,999
12
75,000 to 99,999
27
100,000 to 149,999
49
150,000 and above
61
Reported problems by failure mileage data
CategoryCount
Under 25,0009
25,000 to 49,9996
50,000 to 74,99912
75,000 to 99,99927
100,000 to 149,99949
150,000 and above61

Under 25,000: 9; 25,000 to 49,999: 6; 50,000 to 74,999: 12; 75,000 to 99,999: 27; 100,000 to 149,999: 49; 150,000 and above: 61

150,000 and above miles has the most reports with usable mileage (61). 96 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2000
8
2001
10
2002
9
2003
10
2004
10
2005
2
2006
10
2007
5
2008
16
2009
13
2010
12
2011
56
2012
17
2013
8
2014
13
2015
17
2016
10
2017
5
2018
8
2019
7
2020
1
2021
2
2022
6
2023
3
2025
1
2026
1
Complaints over time data
CategoryCount
20008
200110
20029
200310
200410
20052
200610
20075
200816
200913
201012
201156
201217
20138
201413
201517
201610
20175
20188
20197
20201
20212
20226
20233
20251
20261

2000: 8; 2001: 10; 2002: 9; 2003: 10; 2004: 10; 2005: 2; 2006: 10; 2007: 5; 2008: 16; 2009: 13; 2010: 12; 2011: 56; 2012: 17; 2013: 8; 2014: 13; 2015: 17; 2016: 10; 2017: 5; 2018: 8; 2019: 7; 2020: 1; 2021: 2; 2022: 6; 2023: 3; 2025: 1; 2026: 1

Pattern summary

Suspension leads the component reports. Steering behavior appears in 56 complaint narratives. Braking behavior appears in 33 complaint narratives. Transmission and shifting appears in 10 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10379931 · 2011-02-02 (February 2, 2011)

THE FRONT DRIVER SIDE STRUT TOWER RUSTED OUT ON MY 1997 INFINITI QX4. PART OF THE STRUT TOWER SHEARED, CREATING AN OBSTRUCTION THAT INTERFERED WITH VEHICLE STEERING. I WAS NOTIFIED OF THIS PROBLEM BY MY MECHANIC AFTER I ASKED HIM TO INSPECT THE SHOCKS AND STRUTS TO SEE IF THEY NEEDED TO BE REPLACED. MY MECHANIC ADVISED ME TO PARK THE CAR UNTIL IT COULD BE REPAIRED SINCE IT WAS NOT SAFE TO DRIVE. *TR

Owner-reported narrative. 135,000 miles reported. Look up ODI 10379931 at NHTSA ↗

Owner report 10379960 · 2011-02-02 (February 2, 2011)

TL*THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TRAVELING 50 MPH OR MORE AND IT HIT A BUMP, THE STEERING BECAME UNSTABLE. THE STEERING WHEEL BEGAN TO SHAKE AND THE CONTACT FELT AS IF HE WOULD LOSE CONTROL. THE CONTACT REPLACED THE STRUTS AND SHOCKS TWICE AND HAD THE LOWER TIE ROD, TIRE AND STEERING RACK REPLACED. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 210,000.

Owner-reported narrative. 150,000 miles reported. Look up ODI 10379960 at NHTSA ↗

Owner report 10334939 · 2010-06-07 (June 7, 2010)

SIDE TO SIDE VEHICLE SHAKE. AT SPEEDS OVER 40 MPH ANY BUMP WILL SEND THE CAR INTO A VIOLENT SHAKE THAT CAN ONLY BE STOPPED BY APPLYING THE BRAKES. I REPLACED STRUTS, BALANCED TIRES AND HAD WHEEL ALIGNMENT, YET THE PROBLEM PERSISTS. *TR

Owner-reported narrative. 150,000 miles reported. Look up ODI 10334939 at NHTSA ↗

Owner report 10444248 · 2012-01-17 (January 17, 2012)

MY HUSBAND AND I WERE INVOLVED IN AN ACCIDENT ON JANUARY 24TH 2010, WHILE TRAVELING N. ON STATE HWY 87 GOING TOWARDS PAYSON, AZ ALTHOUGH THERE HAD BEEN A LOT OF SNOW IN THE HIGHER ELEVATIONS THE ROADS WERE CLEAR AND APPEARED DRY. THE INCIDENT BEGAN WHEN I APPARENTLY ENCOUNTERED A PATCH OF BLACK ICE AS I BEGAN ACROSS A BRIDGE. I FELT THE REAR END OF THE VEHICLE QUICKLY SLIDE LEFT. BECAUSE OF MY EXPERIENCE IN HANDLING THIS VEHICLE AND HOW WELL THIS VEHICLE HANDLES, I WAS EXTREMELY CONFIDENT IN MY ABILITY TO RECOVER FROM THE SLIDING WITHOUT INCI…

Owner-reported narrative. 263,000 miles reported. Look up ODI 10444248 at NHTSA ↗

Owner report 10122012 · 2005-05-24 (May 24, 2005)

MY INFINITY 1998 QX4 HAS ABOUT 88000 MILES I BOUGHT A DEMO IN JAN "99 RECENTLY I HAD TO REPLACE THE TRANSMISSION AT A COST OF $3000.00. I TOOK IT TO A NISSAN DEALER BUT THEY SAID THEY COULD NOT WARANTY IT BECAUSE IT WAS AN INFINITY SO I TOOK IT TO AN AAMCO. WHO WARANTEED IT FOR I YEAR.I MUST HAVE CHANGED THE BRAKEPADS 3 TIMES AND ACCEPT FOR THE DRIVERS SEATBELT NONE OF THE SEATBELTS WORK, ALSO DURING THE FIRST YEAR THE TIRES HAD TO BE REPLACED,I CONTACTED INFINITY AND LEARNED THAT TIRES THAT COME WITH NEW VEHICLES WERE NOT WARANTEED.THIS IS MY …

Owner-reported narrative. 86,000 miles reported. Look up ODI 10122012 at NHTSA ↗

Owner report 10380966 · 2011-02-07 (February 7, 2011)

I HAVE A 1999 INFINITI QX4, WHICH OVERALL HAS BEEN A STURDY VEHICLE. HOWEVER, OVER THE PAST FEW YEARS WE HAVE REPLACED BOTH FRONT STRUT TOWERS & ASSOCIATED PARTS, LAST YEAR HAD TO REPLACE THE ENTIRE STEERING COLUMN & JUST HAD IN THE SHOP FOR ENGINE RELATED ISSUES. IT'S GOING BACK IN THE SHOP TOMORROW AS IT SEEMS IT NOW HAS TRANSMISSION ISSUES. THE STRUT & STEERING COLUMN REPAIRS WERE HUNDREDS OF DOLLARS EACH. *LN

Owner-reported narrative. 135,000 miles reported. Look up ODI 10380966 at NHTSA ↗

Owner report 10387850 · 2011-03-02 (March 2, 2011)

COMPONENT 1 - STRUT TOWER RUSTED IN SEVERAL LOCATIONS, COMPONENT 2 - RUNNING BOARDS RUSTED OUT AND WERE REPAIRED. I UNDERSTAND THERE MAYBE BE A RECALL FOR THE STRUT TOWER. MY CURRENT CONDITION WILL NEED TO BE REPAIRED FOR PA INSPECTION. THE LAST RECALL I HAD TO DO W/THE GAS TANK, NHTSA CAMPAIGN #07V435000, WHICH I ALREADY HAD REPLACED BEFORE THE RECALL. JUST TRYING TO SAVE HAVING SOMETHING DONE TWICE, BUT IT NEEDS TO BE REPAIRED FOR SAFETY. I HAVE PICTURES THAT CAN BE SENT, SHOULD YOU REQUEST. THANK YOU. THE DEALER INFORMED THE CONSUMER…

Owner-reported narrative. Look up ODI 10387850 at NHTSA ↗

Owner report 10440771 · 2011-12-21 (December 21, 2011)

1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD RUST OUT. THE CONSUMER STATED THE VEHICLE WAS POORLY DESIGNED, BECAUSE THE FENDER WELDS HELD LEAVES, DIRT AND WATER FROM THE HOOD. ALSO, IN THE WIN…

Owner-reported narrative. Look up ODI 10440771 at NHTSA ↗

Owner report 10095000 · 2004-10-04 (October 4, 2004)

CONSUMER STATED O2 SENSOR WAS CAUSING CHECK ENGINE LIGHT TO COME ON AND STAY ON. THIS HAS BEEN GOING ON FOR THE LAST 6 MONTHS. CONSUMER TOOK THE VEHICLE TO THE MECHANIC, AND WAS SUBJECTED TO HAVING A WIRING HARNESS INSTALLED. CONSUMER HAD THAT DONE, BUT IT DID NOT SOLVE THE PROBLEM. THEY WERE TALKING ABOUT ANOTHER $1200.00 TO REPAIR SOMETHING ELSE.*AK

Owner-reported narrative. Look up ODI 10095000 at NHTSA ↗

Owner report 10467900 · 2012-07-27 (July 27, 2012)

1. STEREO AMPLIFIER FUSE BLEW. (15 AMP) 2. FUSE REPLACED 3. WHILE DRIVING THE CAR SMELLED SMOKE. 4. ALL DASH LIGHTS AND ELECTRICAL SYSTEM WENT BLACK. 5. SMOKE STARTED COMING FROM UNDER THE DASH BOARD. 6. CAR REMAINED RUNNING, HEAD LIGHTS FUNCTIONED. 7. AFTER TURNING THE CAR OFF, LARGE AMOUNTS OF SMOKE CAME FROM BEHIND AND UNDER THE DASH BOARD. 8. CAR WOULD NOT START AND ALL ELECTRICAL SYSTEM NON RESPONSIVE. 9. INSPECTION OF DASH WIRING HARNESS REVEALED EXTREME MELTING AND DAMAGE TO INTERIOR WIRING HARNESS IN THE AREA OF THE FUSE BOX AND…

Owner-reported narrative. 160,000 miles reported. Look up ODI 10467900 at NHTSA ↗

Owner report 10012180 · 2003-03-20 (March 20, 2003)

WHILE DRIVING THE ENGINE STALLED AND RESULTED IN LOSS OF POWER STEERING AND POWER BRAKES. *NLM THE ENGINE LIGHT WAS ALWAYS ON, BAD CARBON FUMES,THE TRANSMISSION GAINED SPEED ON IT'S OWN, STALLED WHILE TURNING, AND GOING UP HILL'S, AND BLACK SMOKE HAD COME FROM THE VEHICLE. SCC

Owner-reported narrative. Look up ODI 10012180 at NHTSA ↗

Owner report 10032081 · 2003-08-05 (August 5, 2003)

CONSUMER STATES THAT WHEN VEHICLE IS GOING UP A HILL THE IT WOULD STALL OUT WITHOUT WARNING.*AK

Owner-reported narrative. Look up ODI 10032081 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

1997
2
1998
2
1999
2
2000
3
2001
4
2002
5
2003
3
2004
0
2006
0
Recall campaigns data
CategoryCount
19972
19982
19992
20003
20014
20025
20033
20040
20060

1997: 2; 1998: 2; 1999: 2; 2000: 3; 2001: 4; 2002: 5; 2003: 3; 2004: 0; 2006: 0

Year-by-year records

Infiniti QX4 model-year comparison
Model yearComplaintsRecallsChange in recalls
1997362Not available
19982220
19994220
2000283+1
2001734+1
2002375+1
2003203-2
200410-3
200610Not available