Infiniti QX4 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
260 owner complaints analyzed
8 distinct recall campaigns
123,500 mi median reported failure mileage
Scope: 1997 to 2006 model years. Data snapshot: . 164 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 56 of 260 complaints (21.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 56 | 21.5% |
| Braking behavior | 33 | 12.7% |
| Transmission and shifting | 10 | 3.8% |
| Fuel system concerns | 9 | 3.5% |
| Electrical and battery issues | 6 | 2.3% |
| Engine operation | 4 | 1.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 56 |
| Steering | 45 |
| Structure:Body | 29 |
| Suspension:Front | 22 |
| Structure:Frame And Members | 13 |
| Unknown Or Other | 13 |
| Equipment:Electrical:Radio/Tape Deck/Cd Etc. | 12 |
| Air Bags | 10 |
Suspension: 56; Steering: 45; Structure:Body: 29; Suspension:Front: 22; Structure:Frame And Members: 13; Unknown Or Other: 13; Equipment:Electrical:Radio/Tape Deck/Cd Etc.: 12; Air Bags: 10
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 9 |
| 25,000 to 49,999 | 6 |
| 50,000 to 74,999 | 12 |
| 75,000 to 99,999 | 27 |
| 100,000 to 149,999 | 49 |
| 150,000 and above | 61 |
Under 25,000: 9; 25,000 to 49,999: 6; 50,000 to 74,999: 12; 75,000 to 99,999: 27; 100,000 to 149,999: 49; 150,000 and above: 61
150,000 and above miles has the most reports with usable mileage (61). 96 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2000 | 8 |
| 2001 | 10 |
| 2002 | 9 |
| 2003 | 10 |
| 2004 | 10 |
| 2005 | 2 |
| 2006 | 10 |
| 2007 | 5 |
| 2008 | 16 |
| 2009 | 13 |
| 2010 | 12 |
| 2011 | 56 |
| 2012 | 17 |
| 2013 | 8 |
| 2014 | 13 |
| 2015 | 17 |
| 2016 | 10 |
| 2017 | 5 |
| 2018 | 8 |
| 2019 | 7 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 6 |
| 2023 | 3 |
| 2025 | 1 |
| 2026 | 1 |
2000: 8; 2001: 10; 2002: 9; 2003: 10; 2004: 10; 2005: 2; 2006: 10; 2007: 5; 2008: 16; 2009: 13; 2010: 12; 2011: 56; 2012: 17; 2013: 8; 2014: 13; 2015: 17; 2016: 10; 2017: 5; 2018: 8; 2019: 7; 2020: 1; 2021: 2; 2022: 6; 2023: 3; 2025: 1; 2026: 1
Pattern summary
Suspension leads the component reports. Steering behavior appears in 56 complaint narratives. Braking behavior appears in 33 complaint narratives. Transmission and shifting appears in 10 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10379931 · 2011-02-02 (February 2, 2011)
THE FRONT DRIVER SIDE STRUT TOWER RUSTED OUT ON MY 1997 INFINITI QX4. PART OF THE STRUT TOWER SHEARED, CREATING AN OBSTRUCTION THAT INTERFERED WITH VEHICLE STEERING. I WAS NOTIFIED OF THIS PROBLEM BY MY MECHANIC AFTER I ASKED HIM TO INSPECT THE SHOCKS AND STRUTS TO SEE IF THEY NEEDED TO BE REPLACED. MY MECHANIC ADVISED ME TO PARK THE CAR UNTIL IT COULD BE REPAIRED SINCE IT WAS NOT SAFE TO DRIVE. *TR
Owner-reported narrative. 135,000 miles reported. Look up ODI 10379931 at NHTSA ↗
Owner report 10379960 · 2011-02-02 (February 2, 2011)
TL*THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TRAVELING 50 MPH OR MORE AND IT HIT A BUMP, THE STEERING BECAME UNSTABLE. THE STEERING WHEEL BEGAN TO SHAKE AND THE CONTACT FELT AS IF HE WOULD LOSE CONTROL. THE CONTACT REPLACED THE STRUTS AND SHOCKS TWICE AND HAD THE LOWER TIE ROD, TIRE AND STEERING RACK REPLACED. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 210,000.
Owner-reported narrative. 150,000 miles reported. Look up ODI 10379960 at NHTSA ↗
Owner report 10334939 · 2010-06-07 (June 7, 2010)
SIDE TO SIDE VEHICLE SHAKE. AT SPEEDS OVER 40 MPH ANY BUMP WILL SEND THE CAR INTO A VIOLENT SHAKE THAT CAN ONLY BE STOPPED BY APPLYING THE BRAKES. I REPLACED STRUTS, BALANCED TIRES AND HAD WHEEL ALIGNMENT, YET THE PROBLEM PERSISTS. *TR
Owner-reported narrative. 150,000 miles reported. Look up ODI 10334939 at NHTSA ↗
Owner report 10444248 · 2012-01-17 (January 17, 2012)
MY HUSBAND AND I WERE INVOLVED IN AN ACCIDENT ON JANUARY 24TH 2010, WHILE TRAVELING N. ON STATE HWY 87 GOING TOWARDS PAYSON, AZ ALTHOUGH THERE HAD BEEN A LOT OF SNOW IN THE HIGHER ELEVATIONS THE ROADS WERE CLEAR AND APPEARED DRY. THE INCIDENT BEGAN WHEN I APPARENTLY ENCOUNTERED A PATCH OF BLACK ICE AS I BEGAN ACROSS A BRIDGE. I FELT THE REAR END OF THE VEHICLE QUICKLY SLIDE LEFT. BECAUSE OF MY EXPERIENCE IN HANDLING THIS VEHICLE AND HOW WELL THIS VEHICLE HANDLES, I WAS EXTREMELY CONFIDENT IN MY ABILITY TO RECOVER FROM THE SLIDING WITHOUT INCI…
Owner-reported narrative. 263,000 miles reported. Look up ODI 10444248 at NHTSA ↗
Owner report 10122012 · 2005-05-24 (May 24, 2005)
MY INFINITY 1998 QX4 HAS ABOUT 88000 MILES I BOUGHT A DEMO IN JAN "99 RECENTLY I HAD TO REPLACE THE TRANSMISSION AT A COST OF $3000.00. I TOOK IT TO A NISSAN DEALER BUT THEY SAID THEY COULD NOT WARANTY IT BECAUSE IT WAS AN INFINITY SO I TOOK IT TO AN AAMCO. WHO WARANTEED IT FOR I YEAR.I MUST HAVE CHANGED THE BRAKEPADS 3 TIMES AND ACCEPT FOR THE DRIVERS SEATBELT NONE OF THE SEATBELTS WORK, ALSO DURING THE FIRST YEAR THE TIRES HAD TO BE REPLACED,I CONTACTED INFINITY AND LEARNED THAT TIRES THAT COME WITH NEW VEHICLES WERE NOT WARANTEED.THIS IS MY …
Owner-reported narrative. 86,000 miles reported. Look up ODI 10122012 at NHTSA ↗
Owner report 10380966 · 2011-02-07 (February 7, 2011)
I HAVE A 1999 INFINITI QX4, WHICH OVERALL HAS BEEN A STURDY VEHICLE. HOWEVER, OVER THE PAST FEW YEARS WE HAVE REPLACED BOTH FRONT STRUT TOWERS & ASSOCIATED PARTS, LAST YEAR HAD TO REPLACE THE ENTIRE STEERING COLUMN & JUST HAD IN THE SHOP FOR ENGINE RELATED ISSUES. IT'S GOING BACK IN THE SHOP TOMORROW AS IT SEEMS IT NOW HAS TRANSMISSION ISSUES. THE STRUT & STEERING COLUMN REPAIRS WERE HUNDREDS OF DOLLARS EACH. *LN
Owner-reported narrative. 135,000 miles reported. Look up ODI 10380966 at NHTSA ↗
Owner report 10387850 · 2011-03-02 (March 2, 2011)
COMPONENT 1 - STRUT TOWER RUSTED IN SEVERAL LOCATIONS, COMPONENT 2 - RUNNING BOARDS RUSTED OUT AND WERE REPAIRED. I UNDERSTAND THERE MAYBE BE A RECALL FOR THE STRUT TOWER. MY CURRENT CONDITION WILL NEED TO BE REPAIRED FOR PA INSPECTION. THE LAST RECALL I HAD TO DO W/THE GAS TANK, NHTSA CAMPAIGN #07V435000, WHICH I ALREADY HAD REPLACED BEFORE THE RECALL. JUST TRYING TO SAVE HAVING SOMETHING DONE TWICE, BUT IT NEEDS TO BE REPAIRED FOR SAFETY. I HAVE PICTURES THAT CAN BE SENT, SHOULD YOU REQUEST. THANK YOU. THE DEALER INFORMED THE CONSUMER…
Owner-reported narrative. Look up ODI 10387850 at NHTSA ↗
Owner report 10440771 · 2011-12-21 (December 21, 2011)
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD RUST OUT. THE CONSUMER STATED THE VEHICLE WAS POORLY DESIGNED, BECAUSE THE FENDER WELDS HELD LEAVES, DIRT AND WATER FROM THE HOOD. ALSO, IN THE WIN…
Owner-reported narrative. Look up ODI 10440771 at NHTSA ↗
Owner report 10095000 · 2004-10-04 (October 4, 2004)
CONSUMER STATED O2 SENSOR WAS CAUSING CHECK ENGINE LIGHT TO COME ON AND STAY ON. THIS HAS BEEN GOING ON FOR THE LAST 6 MONTHS. CONSUMER TOOK THE VEHICLE TO THE MECHANIC, AND WAS SUBJECTED TO HAVING A WIRING HARNESS INSTALLED. CONSUMER HAD THAT DONE, BUT IT DID NOT SOLVE THE PROBLEM. THEY WERE TALKING ABOUT ANOTHER $1200.00 TO REPAIR SOMETHING ELSE.*AK
Owner-reported narrative. Look up ODI 10095000 at NHTSA ↗
Owner report 10467900 · 2012-07-27 (July 27, 2012)
1. STEREO AMPLIFIER FUSE BLEW. (15 AMP) 2. FUSE REPLACED 3. WHILE DRIVING THE CAR SMELLED SMOKE. 4. ALL DASH LIGHTS AND ELECTRICAL SYSTEM WENT BLACK. 5. SMOKE STARTED COMING FROM UNDER THE DASH BOARD. 6. CAR REMAINED RUNNING, HEAD LIGHTS FUNCTIONED. 7. AFTER TURNING THE CAR OFF, LARGE AMOUNTS OF SMOKE CAME FROM BEHIND AND UNDER THE DASH BOARD. 8. CAR WOULD NOT START AND ALL ELECTRICAL SYSTEM NON RESPONSIVE. 9. INSPECTION OF DASH WIRING HARNESS REVEALED EXTREME MELTING AND DAMAGE TO INTERIOR WIRING HARNESS IN THE AREA OF THE FUSE BOX AND…
Owner-reported narrative. 160,000 miles reported. Look up ODI 10467900 at NHTSA ↗
Owner report 10012180 · 2003-03-20 (March 20, 2003)
WHILE DRIVING THE ENGINE STALLED AND RESULTED IN LOSS OF POWER STEERING AND POWER BRAKES. *NLM THE ENGINE LIGHT WAS ALWAYS ON, BAD CARBON FUMES,THE TRANSMISSION GAINED SPEED ON IT'S OWN, STALLED WHILE TURNING, AND GOING UP HILL'S, AND BLACK SMOKE HAD COME FROM THE VEHICLE. SCC
Owner-reported narrative. Look up ODI 10012180 at NHTSA ↗
Owner report 10032081 · 2003-08-05 (August 5, 2003)
CONSUMER STATES THAT WHEN VEHICLE IS GOING UP A HILL THE IT WOULD STALL OUT WITHOUT WARNING.*AK
Owner-reported narrative. Look up ODI 10032081 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 1997 | 2 |
| 1998 | 2 |
| 1999 | 2 |
| 2000 | 3 |
| 2001 | 4 |
| 2002 | 5 |
| 2003 | 3 |
| 2004 | 0 |
| 2006 | 0 |
1997: 2; 1998: 2; 1999: 2; 2000: 3; 2001: 4; 2002: 5; 2003: 3; 2004: 0; 2006: 0