Ford REDUNDANT C-MAX HYBRID steering problems
19 complaint narratives mention steering terms.
Key facts
137 owner complaints analyzed
2 distinct recall campaigns
38,000 mi median reported failure mileage
Scope: 2013 to 2015 model years. Data snapshot: . 113 complaints include usable failure mileage.
Steering behavior evidence
19 of 137 complaints match this topic (13.9%). The keyword filter can include complaints that mention a transmission without reporting its failure. View matching rules.
Owner report 10537988 · 2013-08-29 (August 29, 2013)
AFTER STARTING (PUSH BUTTON START) AND DRIVING OUT OF MY GARAGE, THE POWER STEERING FAILED AND A "SERVICE POWER STEERING SOON" WARNING WAS DISPLAYED. AFTER I STOPPED AND STARTED AGAIN, THE POWER STEERING WAS AGAIN ENABLED. I TOOK THE CAR TO THE DEALER BUT NO REPAIRS WERE PERFORMED AS THEY COULD NOT DUPLICATE THE PROBLEM. ERROR CODE U3000:49 WAS STORED. *TT
Owner-reported narrative. 1,200 miles reported. Look up ODI 10537988 at NHTSA ↗
Owner report 10587644 · 2014-05-11 (May 11, 2014)
STOPPED TO GET GAS. AFTER FILL-UP CAR STARTED BUT STEERING WAS GONE, LIGHTS ON DASHBOARD "CHECK POWER STEERING NOW". WAS 75 MILES FROM HOME. HAD TO BE TOWED, CAR IN SHOP FOR WEEKEND UNTIL TUESDAY WAITING FOR ELECTRONIC STEERING MODULE. TOWING, CAR RENTAL AND PART REPLACED AT FORD'S EXPENSE. THERE ARE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON NEW FORD SMALL CARS ON VARIOUS INTERNET FORD CMAX FORUMS. ACCORDING TO REPORTS ON INTERNET, THIS CAN REOCCUR AND HAS HAPPENED AT SPEED AFTER THE MODULE IS REPLACED. *TR
Owner-reported narrative. 1,500 miles reported. Look up ODI 10587644 at NHTSA ↗
Owner report 10596805 · 2014-06-07 (June 7, 2014)
ONE MONTH AFTER THE ELECTRONIC STEERING MODULE FAILED (AS PREVIOUSLY REPORTED HERE) & HAD TO BE REPLACED, THE RCM MODULE FAILED. ADVANCED TRACTION CONTROL, AND AIRBAG LIGHTS WERE/ARE LIT ON DASHBOARD. I DROVE WITHOUT A FUNCTIONING AIRBAG FOR 10 DAYS WHILE BEST FORD NASHUA TRIED TO REPLACE THE MODULE WHICH IS OUT OF STOCK. YESTERDAY 6/6/14 FORD NASHUA PROVIDED A RENTAL CAR UNTIL THEY CAN GET THE PART. *TR
Owner-reported narrative. 10,000 miles reported. Look up ODI 10596805 at NHTSA ↗
Owner report 10610580 · 2014-07-15 (July 15, 2014)
DURING A TWO-LEG ROAD TRIP FROM ORANGE COUNTY, CA TO PARK CITY, UT VIA LAS VEGAS, ON THE FIRST LEG JUST OUTSIDE LAS VEGAS I GOT A WARNING MESSAGE "STEERING ASSIST FAULT:SERVICE REQUIRED". CAR DID NOT LOSE STEERING ASSIST HOWEVER AFTER THE NEXT KEY CYCLE (OFF/ON) A STEERING ASSIST FAILED MESSAGE APPEARED AND VEHICLE LOST STEERING ASSIST. THE VEHICLE WAS DRIVEN CAREFULLY TO THE NEAREST FORD DEALER . THEY TOLD ME THE FAULT WAS CAUSED BY EXCESSIVE TIRE PRESSURES (REALLY?) AND THEY HAD SET THE TIRE PRESSURES AND RESET THE FAULT CODE (C102D - E…
Owner-reported narrative. 18,760 miles reported. Look up ODI 10610580 at NHTSA ↗
Owner report 10629155 · 2014-08-28 (August 28, 2014)
FROM PARK, SUDDEN FORWARD ACCELERATION AND HIT WALL, I HIT THE STEERING COLUMN, NO BRAKING, CAR REVERSED FROM IMPACT, STILL COULD NOT CHANGE GEARS, PULLED EMERGENCY BRAKE AND CAR STOPPED, ENGINE STILL REVVING UP, PUSHED BUTTON AND IT STOPPED. *TR
Owner-reported narrative. 30,000 miles reported. Look up ODI 10629155 at NHTSA ↗