2018 Ford FUSION HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
59 owner complaints analyzed
0 distinct recall campaigns
67,000 mi median reported failure mileage
Scope: 2018 model year. Data snapshot: . 27 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 10 of 59 complaints (16.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 12 | 20.3% |
| Steering behavior | 8 | 13.6% |
| Transmission and shifting | 7 | 11.9% |
| Electrical and battery issues | 4 | 6.8% |
| Engine operation | 2 | 3.4% |
| Fuel system concerns | 2 | 3.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 10 |
| Electrical System | 8 |
| Unknown Or Other | 8 |
| Service Brakes | 7 |
| Steering | 7 |
| Air Bags | 6 |
| Wheels | 5 |
| Engine | 4 |
Power Train: 10; Electrical System: 8; Unknown Or Other: 8; Service Brakes: 7; Steering: 7; Air Bags: 6; Wheels: 5; Engine: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 4 |
| 50,000 to 74,999 | 8 |
| 75,000 to 99,999 | 3 |
| 100,000 to 149,999 | 3 |
| 150,000 and above | 3 |
Under 25,000: 6; 25,000 to 49,999: 4; 50,000 to 74,999: 8; 75,000 to 99,999: 3; 100,000 to 149,999: 3; 150,000 and above: 3
50,000 to 74,999 miles has the most reports with usable mileage (8). 32 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2018 | 4 |
| 2019 | 5 |
| 2020 | 6 |
| 2021 | 7 |
| 2022 | 7 |
| 2023 | 9 |
| 2024 | 15 |
| 2025 | 3 |
| 2026 | 3 |
2018: 4; 2019: 5; 2020: 6; 2021: 7; 2022: 7; 2023: 9; 2024: 15; 2025: 3; 2026: 3
Pattern summary
Power Train leads the component reports. Braking behavior appears in 12 complaint narratives. Steering behavior appears in 8 complaint narratives. Transmission and shifting appears in 7 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11085082 · 2018-04-14 (April 14, 2018)
I WAS DRIVING HOME FROM WORK THROUGH A RESIDENTIAL DISTRICT AND WAS SLOWING TO MAKE TURNS, I EXPERIENCED A HORRIBLE SCREECHING NOISE THAT WAS COMING FROM WHAT SOUNDED LIKE THE FRONT DRIVER SIDE WHEEL AREA. IT SOUNDED LIKE THE SCREECHING OF METAL ON METAL. I FOUND A SAFE LOCATION AND PULLED OFF THE ROAD IN A RESIDENTIAL NEIGHBORHOOD. THE ISSUE OCCURRED AGAIN WHILE TOW TRUCK OPERATOR WAS DRIVING THE VEHICLE ON THE BACK OF HIS FLATBED AND AGAIN APPEARED TO CORRELATE TO USE OF THE BRAKE WHILE DRIVING IT UP THE INCLINED FLAT-BED.
Owner-reported narrative. 2,252 miles reported. Look up ODI 11085082 at NHTSA ↗
Owner report 11102676 · 2018-06-19 (June 19, 2018)
WHILE DRIVING, THE CAR'S DASHBOARD INDICATES A POWERTRAIN FAULT (VIA AMBER WRENCH SYMBOL). CAR SEEMS TO GO INTO A LIMP HOME MODE THAT HAS SYMPTOMS OF GRABBY BRAKES AND LOWER FUEL ECONOMY. CAR HAS ALSO STALLED OUT WHILE DRIVING, LOSING ALL POWER, AND REQUIRES THE OPERATOR TO FULLY STOP, SHIFT THE CAR INTO PARK, TURN OFF THE CAR, TURN THE CAR BACK ON, AND THEN SHIFT BACK INTO DRIVE BEFORE THE OPERATOR CAN CONTINUE DRIVING. EXTREMELY UNSAFE BECAUSE THE VEHICLE RAPIDLY DECELERATES AND THERE IS NO WARNING PRIOR TO THE CAR STALLING. THE POWERTRAIN WA…
Owner-reported narrative. 5,000 miles reported. Look up ODI 11102676 at NHTSA ↗
Owner report 11254783 · 2019-09-11 (September 11, 2019)
TL* THE CONTACT OWNED A 2018 FORD FUSION HYBRID. WHILE THE CONTACT WAS ENTERING THE HIGHWAY ON RAMP AT 45 MPH, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE. THE CONTACT JERKED THE STEERING WHEEL AND ATTEMPTED TO DEPRESS THE BRAKE PEDAL TO AVOID THE OTHER VEHICLE; HOWEVER, THE WHEELS SEIZED. AS A RESULT, THE CONTACT'S VEHICLE DROVE OFF ROAD, OVER A CURB, AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LO…
Owner-reported narrative. 19,878 miles reported. Look up ODI 11254783 at NHTSA ↗
Owner report 11330571 · 2020-06-24 (June 24, 2020)
JUNE 15, 2020: I STARTED THE CAR AND IMMEDIATELY, A MIL LIGHT CAME ON AND THE COMBUSTION ENGINE IDLE WAS ROUGH (RPM GOING UP AND DOWN). WITHIN ABOUT 30 SECONDS, A MESSAGE SAYING "STOP SAFELY NOW" POPPED ON THE DASH AND WITHIN A FEW SECONDS, THE ENGINE STOPPED. I TURNED THE CAR OFF AND BACK ON, BUT IT DID THE SAME THING (STOP SAFELY NOW AND ENGINE STOPPING). THE CAR WAS STILL IN MY DRIVEWAY. HAD THE CAR TOWED TO DEALER, AND AFTER 8 DAYS, THE CAR WAS REPAIRED (NEW MAP SENSOR) 6/23/2020: DROVE HOME FROM DEALER (10 MI) 6/24/2020: STARTED CAR AND …
Owner-reported narrative. 44,665 miles reported. Look up ODI 11330571 at NHTSA ↗
Owner report 11408047 · 2021-04-14 (April 14, 2021)
TL* THE CONTACT OWNS A 2018 FORD FUSION. THE CONTACT STATED UPON STARTING THE VEHICLE, THE VEHICLE FAILED TO SHIFT OUT OF PARK. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AUTO GIANT FORD (4600 BRANCH AVE, TEMPLE HILLS, MD 20748, [phone removed]) WHERE A DIAGNOSTIC TEST COULD NOT DETERMINE THE CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,326.
Owner-reported narrative. 68,326 miles reported. Look up ODI 11408047 at NHTSA ↗
Owner report 11478536 · 2022-08-10 (August 10, 2022)
2 weeks ago I went to drive my car and an error code popped up on my screen stating Shift SYS Fault Service Required. I took my car to a mechanic I have been using and he checked the codes to diaganose it. He stated that it needs a Range Control Module, Range Sensor. According to the mechanic this is located inside the transmission and will require quite a bit of time to replace. This sensor controls what gear the car is in. On top of this the mechanic called the ford dealer for the part and I was told the part was on back order with no date ye…
Owner-reported narrative. Look up ODI 11478536 at NHTSA ↗
Owner report 11325598 · 2020-05-22 (May 22, 2020)
THE SUNROOF LEAKS INTO THE INSIDE OF THE CAR SATURATING THE HEADLINER AND THE WATER IS COMING THROUGH AND DRIPPING DIRECTLY ON THE SHIFTER, ECO BUTTON, AND THE TRACTION CONTROL BUTTON. I AM AFRAID IT'S GOING TO MESS WITH THE WIRING THROUGHOUT THE WHOLE CAR. *TR
Owner-reported narrative. Look up ODI 11325598 at NHTSA ↗
Owner report 11366779 · 2020-10-28 (October 28, 2020)
PRECURSOR 1: CAR HAD THREE SHORT TRIPS WITH BRIEF BREAKS. AND ABOUT 1 MIN IN OFF/PARK BEFORE PROBLEMS OCCURRED. PRECURSOR 2: ENGINE DID NOT FULLY START AND VEHICLE GEAR DIAL WOULDN'T MOVE OUT OF PARK. RECEIVED A MESAGE ABOUT THE BRAKE. THOUGHT THIS WAS CAUSED BY NOT DEPRESSING THE BRAKE PEDAL ENOUGH. TURNED OFF ENGINE, FIRMLY PRESSED BRAKE PEDAL AND TURNED ON ENGINE, SAME PROBLEM. TRIED A 3RD TIME, SAME PROBLEM. ON, MAYBE 4TH ATTEMPT THE MAJOR PROBLEM OCCURRED (VEHICLE ENGINE NOT TURNING OFF). THE NOT STARTING - BRAKE CONNECTION PROBLEM HAD OC…
Owner-reported narrative. 34,000 miles reported. Look up ODI 11366779 at NHTSA ↗
Owner report 11617145 · 2024-09-29 (September 29, 2024)
In Mid-August I was sitting at a stop light about to turn left. I was about the 3rd car in line. The light turned, and the first car turned left, and we inched up the car in front of me was able to turn, and the traffic was clear enough for me to also make the turn. However, in the middle of the turn my car didn’t stall out but lost all acceleration. I was pushing the gas, but while the car coasted forward it didn’t begin the drive. However, I never lost power. It was like the car jumped from “Drive” into “Neutral” and I coasted through the tur…
Owner-reported narrative. Look up ODI 11617145 at NHTSA ↗
Owner report 11526630 · 2023-06-12 (June 12, 2023)
The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the instrument cluster display failed to illuminate. The contact stated that the cluster had intermittently lost functionality. The contact stated that he researched online and related the failure to Technical Service Bulletin Number: 20-2363 APIM module. Additionally, the contact stated that the fuel filler pump and fuel door actuator had started to lose functionality. The contact stated that he was unable to completely fill the fuel tank. The contact stated …
Owner-reported narrative. 111,000 miles reported. Look up ODI 11526630 at NHTSA ↗
Owner report 11539472 · 2023-08-18 (August 18, 2023)
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the…
Owner-reported narrative. 68,000 miles reported. Look up ODI 11539472 at NHTSA ↗