2017 Ford FUSION HYBRID: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
69 owner complaints analyzed
0 distinct recall campaigns
47,000 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 40 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 17 of 69 complaints (24.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 17 | 24.6% |
| Transmission and shifting | 13 | 18.8% |
| Braking behavior | 9 | 13.0% |
| Electrical and battery issues | 5 | 7.2% |
| Engine operation | 1 | 1.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 17 |
| Electrical System | 13 |
| Unknown Or Other | 13 |
| Steering | 12 |
| Service Brakes | 8 |
| Air Bags | 7 |
| Engine | 7 |
| Fuel/Propulsion System | 4 |
Power Train: 17; Electrical System: 13; Unknown Or Other: 13; Steering: 12; Service Brakes: 8; Air Bags: 7; Engine: 7; Fuel/Propulsion System: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 10 |
| 25,000 to 49,999 | 11 |
| 50,000 to 74,999 | 6 |
| 75,000 to 99,999 | 4 |
| 100,000 to 149,999 | 7 |
| 150,000 and above | 2 |
Under 25,000: 10; 25,000 to 49,999: 11; 50,000 to 74,999: 6; 75,000 to 99,999: 4; 100,000 to 149,999: 7; 150,000 and above: 2
25,000 to 49,999 miles has the most reports with usable mileage (11). 29 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 1 |
| 2017 | 6 |
| 2018 | 10 |
| 2019 | 9 |
| 2020 | 5 |
| 2021 | 4 |
| 2022 | 6 |
| 2023 | 19 |
| 2024 | 5 |
| 2025 | 2 |
| 2026 | 2 |
2016: 1; 2017: 6; 2018: 10; 2019: 9; 2020: 5; 2021: 4; 2022: 6; 2023: 19; 2024: 5; 2025: 2; 2026: 2
Pattern summary
Power Train leads the component reports. Steering behavior appears in 17 complaint narratives. Transmission and shifting appears in 13 complaint narratives. Braking behavior appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10894834 · 2016-08-10 (August 10, 2016)
THE VIN ASSIGNED TO THE VEHICLE MISIDENTIFIES THE MODEL AS "TITANIUM HYBRID". WITH THE 2017 FORD DESIGNED A NEW EDITION OF FUSION TO BE A "PLATINUM HYBRID" WHICH HAS A MSRP ABOVE THE "TITANIUM HYBRID" BY $6,500. I CONTACT FORD CUSTOMER SERVICE CENTER AND THEY INFORMED ME IT WAS A DEALER ISSUE TO CORRECT THE VIN?? THE DEALER IS CALLED THE REGIONAL OFFICE FOR ASSISTANCE. I BELIEVE THAT FORD DOES NOT UNDERSTAND IT RESPONSIBLE TO PROVE CORRECT DATA ASSOCIATED WITH A VIN. INSURANCE COMPANIES AND FINANCIAL COMPANIES RELY ON THE DATA FROM THE VI…
Owner-reported narrative. Look up ODI 10894834 at NHTSA ↗
Owner report 10956926 · 2017-02-25 (February 25, 2017)
UNABLE TO DRIVE AT TRAFFIC FLOW DURING RAIN, WIPERS UNABLE TO ALLOW A SAFE VIEW ON FAST OR SLOW SPEED, ONGOING ISSUE HAVE NOT WENT TO DEALER ASSUME ITS JUST POOR DESIGN.
Owner-reported narrative. Look up ODI 10956926 at NHTSA ↗
Owner report 10957461 · 2017-02-28 (February 28, 2017)
2017 FORD FUSION HYBRID - DRIVER'S WINDOW WILL NOT STAY CLOSED. IT DOES NOT MATTER IF THE CAR IS PARKED OR BEING DRIVEN. WHEN THE POWER WINDOW BUTTON IS PULLED TO CLOSE THE WINDOW, IT WILL START AND THEN STOP WHEN RELEASED. IF THE BUTTON IS PULLED AGAIN, THE WINDOW WILL TRAVEL ALL THE WAY UP AS IF IT IS GOING TO CLOSE AND THE OPEN SO THAT IT IS OPEN 3/4 OF THE WAY. IT IS AS IF THE WINDOW CAME IN CONTACT WITH SOMETHING AND THEN REOPENED AUTOMATICALLY AS IF TO PREVENT TRAPPING A HAND OR ARM. THE NET EFFECT IS THAT THE CAR CANNOT BE SECURED O…
Owner-reported narrative. 2,300 miles reported. Look up ODI 10957461 at NHTSA ↗
Owner report 10970385 · 2017-04-03 (April 3, 2017)
CAR IS EQUIPPED WITH AUTO LOCK THAT CANNOT BE DISABLED. THIS POSES A SERIOUS SAFETY ISSUE. I AM A SENIOR CITIZEN AND IF SOMETHING MEDICAL SHOULD HAPPEN TO ME WHILE DRIVING, I WANT TO BE SURE THE DOORS ARE UNLOCKED WHEN HELP ARRIVES. IF I FORGET TO UNLOCK THE DOORS AFTER THE AUTO LOCK LOCKS THEM, I COULD BE IN TROUBLE. FORD SAYS THE AUTO LOCK FEATURE IS A REGIONAL FEATURE, BUT SOME FUSION ON MY DEALERS LOT HAVE AUTO LOCK DISABLE, OTHERS DO NOT. IF IT IS A REGIONAL FEATURE, FORD IS SELLING MODELS OUTSIDE THE REGION. I HAVE READ THE OWNER'S …
Owner-reported narrative. 16 miles reported. Look up ODI 10970385 at NHTSA ↗
Owner report 10981154 · 2017-04-27 (April 27, 2017)
TOOK CAR TO THE DEALER THE THIRD TIME FOR A PROBLEM WITH THE ONE TOUCH FEATURE WITH THE FRONT CAR WINDOWS . CALLED ON 4/25/2017 AND TALKED TO REPAIR DEPT. AT GLENN FORD; HE EXPLAIN HIS REMEDY ABOUT THE SWITCH UP TIL CLICKING; UTUBE HAD SIMILAR BUT DOESN'T WORK ON MINE. HE SEARCH FOR SERVICE BULLETINS AND INDICATED SOMETHING NEW ..REPROGRAM.SET AN APPOINT NEXT DAY AT 10AM . ARRIVED AT 9:55 AM AND WAS RTOLD THEY WERE RUNNING BEHIND. LATER AT 10:20 THEY PULLED THE CAR INTO THE BACK LOT. I IMMEDIATELY WENT TO DAN ,THE SERVICE ADVISOR, AND ASKED FO…
Owner-reported narrative. 1,500 miles reported. Look up ODI 10981154 at NHTSA ↗
Owner report 11000193 · 2017-06-20 (June 20, 2017)
I JUST BOUGHT A 2017 FORD FUSION. WHILE DRIVING ON A CALIFORNIA FREEWAY A ROCK HIT MY FRONT WINDSHIELD AT THE TOP RIGHT CORNER WHICH CAUSED A LONG STRESS CRACK ACROSS THE WINDOW. I CONTACTED THE DEALER AND THEY TELL ME THEY WON'T COVER IT. I'M INSURED. THAT'S NOT THE ISSUE. I WONDER IF THIS HAS BEEN REPORTED BY ANYONE ELSE WHO OWNS A FORD?. MY TOYOTA HAS BEEN HIT MANY TIMES AND HARDER THAN WHAT THIS ROCK DID BUT IT HAS NEVER SHOWN A FRACTURE LIKE THIS. PLEASE ADVISE. I CAN ALSO SEND PICS. A GLASS REPAIR COMPANY LOOKED AT IT AND ALSO TOLD …
Owner-reported narrative. 6,000 miles reported. Look up ODI 11000193 at NHTSA ↗
Owner report 11023149 · 2017-09-11 (September 11, 2017)
CPSC:I PURCHASED AN ALLEN BIKE RACK 2 DELUXE TWO BIKE TRUNK CARRIER. I MOUNTED IT ON A FORD FUSION 2017 HYBRID THAT IS LISTED ON THE FIT LIST AS ONE OF THE VEHICLES THAT THE CARRIER "FITS". THE CARRIER DOES NOT INSTALL SOLIDLY. IT CONTINUALLY SLIDES OFF THE VEHICLE. BF* THE CONSUMER STATED THE CLAMPS DID NOT HAVE ENOUGH GRIP TO SAFELY HOLD THE CARRIER AND THE BIKES. THE BIKES ALMOST FELL OFF ON THE FREEWAY. UPDATED 09/12/2017*JS
Owner-reported narrative. Look up ODI 11023149 at NHTSA ↗
Owner report 11076148 · 2018-03-04 (March 4, 2018)
WHEN I HAD TO BRAKE, THE CAR DID NOT RESPOND TO THE BRAKE EVEN THOUGH I HAD PRESSED HARD ON THE BRAKE. THE RESULT WAS THAT I HIT A CAR IN FRONT OF ME. SINCE IT WAS NOT HIGH SPEED TRAFFIC, MY INJURY WAS TRAUMA TO MY FOOT. THE CONCERN WAS THAT THERE WAS PLENTY OF TIME TO STOP, NOT AN 'EMERGENCY' STOP. I WAS ON A SURFACE STREET WHERE SPEED WAS 35-40 MILES PER HOUR. ALL AIR BAGS WERE DEPLOYED. THE CAR WAS TOWED AND DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY. AS A RESULT, UNABLE TO DO ANY OTHER INVESTIGATION. I DO NOT HAVE
Owner-reported narrative. 17,000 miles reported. Look up ODI 11076148 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.