2017 Ford FUSION HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
69 owner complaints analyzed
0 distinct recall campaigns
47,000 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 40 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 17 of 69 complaints (24.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 17 | 24.6% |
| Transmission and shifting | 13 | 18.8% |
| Braking behavior | 9 | 13.0% |
| Electrical and battery issues | 5 | 7.2% |
| Engine operation | 1 | 1.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 17 |
| Electrical System | 13 |
| Unknown Or Other | 13 |
| Steering | 12 |
| Service Brakes | 8 |
| Air Bags | 7 |
| Engine | 7 |
| Fuel/Propulsion System | 4 |
Power Train: 17; Electrical System: 13; Unknown Or Other: 13; Steering: 12; Service Brakes: 8; Air Bags: 7; Engine: 7; Fuel/Propulsion System: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 10 |
| 25,000 to 49,999 | 11 |
| 50,000 to 74,999 | 6 |
| 75,000 to 99,999 | 4 |
| 100,000 to 149,999 | 7 |
| 150,000 and above | 2 |
Under 25,000: 10; 25,000 to 49,999: 11; 50,000 to 74,999: 6; 75,000 to 99,999: 4; 100,000 to 149,999: 7; 150,000 and above: 2
25,000 to 49,999 miles has the most reports with usable mileage (11). 29 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 1 |
| 2017 | 6 |
| 2018 | 10 |
| 2019 | 9 |
| 2020 | 5 |
| 2021 | 4 |
| 2022 | 6 |
| 2023 | 19 |
| 2024 | 5 |
| 2025 | 2 |
| 2026 | 2 |
2016: 1; 2017: 6; 2018: 10; 2019: 9; 2020: 5; 2021: 4; 2022: 6; 2023: 19; 2024: 5; 2025: 2; 2026: 2
Pattern summary
Power Train leads the component reports. Steering behavior appears in 17 complaint narratives. Transmission and shifting appears in 13 complaint narratives. Braking behavior appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11079736 · 2018-03-16 (March 16, 2018)
TL* THE CONTACT OWNS A 2017 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000(STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD WEST (10751 W BROAD ST, GLEN ALLEN, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIEN…
Owner-reported narrative. Look up ODI 11079736 at NHTSA ↗
Owner report 11079810 · 2018-03-16 (March 16, 2018)
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE STEERING WHEEL SEEMED TO BE LOOSER THAN AVERAGE STEERING WHEELS. THE CONTACT CALLED WALNUT CREEK FORD (1800 N MAIN STREET, WALNUT, CA 94596, [phone removed]) AND WAS INFORMED THAT THE MANUFACTURER WOULD NOT PROVIDE PARTS FOR THE RECALL U…
Owner-reported narrative. 15,650 miles reported. Look up ODI 11079810 at NHTSA ↗
Owner report 11209188 · 2019-05-22 (May 22, 2019)
WHILE DRIVING THE VEHICLE THREE BLOCK FROM MY HOUSE THE ENGINE SHUT DOWN AND WOULD NOT RE-START. I PUSHED IT INTO A PARKING LOT AND ATTEMPTED TO JUMP START IT WITH NO LUCK. I HAD IT TOWED TO AIRPORT MARINA FORD 5880 W. CENTINELA AVE, LOS ANGELES, CA. 90045. MY VEHICLE HAS BEEN AT FORD SERVICE FOR THREE DAYS AND THEY HAVE NOT BEEN ABLE TO FIGURE OUT THE ISSUE. THE SERVICE ADVISOR SAID THEY PROBLEM MAY BE CAUSED BY THE HIGH VOLTAGE REGULATOR OR THE TRANSMISSION. MY VEHICLE ONLY HAS APPROXIMATELY 52,000 MILES.
Owner-reported narrative. 52,000 miles reported. Look up ODI 11209188 at NHTSA ↗
Owner report 11307863 · 2020-02-08 (February 8, 2020)
MY CAR WILL NOT SHIFT INTO DIFFERENT GEARS IT WAS PARKED AT MY JOB I GO TO START IT , IT CUTS ON AND HAS ALL THE POWER IT JUST WILL NOT GO INTO DRIVE OR NEUTRAL I TRIED RESETTING IT BUT ALL THE LIGHTS JUST COME ON WILL NOT MOVE
Owner-reported narrative. 61,888 miles reported. Look up ODI 11307863 at NHTSA ↗
Owner report 11076148 · 2018-03-04 (March 4, 2018)
WHEN I HAD TO BRAKE, THE CAR DID NOT RESPOND TO THE BRAKE EVEN THOUGH I HAD PRESSED HARD ON THE BRAKE. THE RESULT WAS THAT I HIT A CAR IN FRONT OF ME. SINCE IT WAS NOT HIGH SPEED TRAFFIC, MY INJURY WAS TRAUMA TO MY FOOT. THE CONCERN WAS THAT THERE WAS PLENTY OF TIME TO STOP, NOT AN 'EMERGENCY' STOP. I WAS ON A SURFACE STREET WHERE SPEED WAS 35-40 MILES PER HOUR. ALL AIR BAGS WERE DEPLOYED. THE CAR WAS TOWED AND DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY. AS A RESULT, UNABLE TO DO ANY OTHER INVESTIGATION. I DO NOT HAVE
Owner-reported narrative. 17,000 miles reported. Look up ODI 11076148 at NHTSA ↗
Owner report 11162346 · 2018-12-18 (December 18, 2018)
TAKATA RECALL THIS CAR DOES NOT HAVE RELIABLE BREAKS I WAS IN AN ACCIDENT ON 12/26/18. I APPLIED THE BRAKES AND NOTHING HAPPENED. NOW I'M LEFT WITH BEING RESPONSIBLE FOR THIS . AND THE STEERING WHEEL AIRBAG BLEW SMOKE IN MY FACE AND THIS CAR HAS TWO OPEN RECALLS AND IT'S A RENTAL THROUGH HERTZ
Owner-reported narrative. 42,000 miles reported. Look up ODI 11162346 at NHTSA ↗
Owner report 11089757 · 2018-04-23 (April 23, 2018)
FAILS TO START. BATTERY IS COMPLETELY DEAD. HAD INTO SERVICE DEPARTMENT 6 TIMES, HAVE FAILED TO CORRECT PROBLEM. BOUGHT NEW IN MAY 2017.
Owner-reported narrative. 669 miles reported. Look up ODI 11089757 at NHTSA ↗
Owner report 11457027 · 2022-03-16 (March 16, 2022)
When I turn right my vehicle made this ugly noise kind of like metal grinding and then it started kind of jerking my gear started switching and buying themselves it turned into neutral and then a warning sign came on and said transmission not in part stop vehicle safely now as I kept driving I stopped the vehicle turn it back on road home and kind of let the car just roll home I turned right again and the vehicle did the same thing but it was even worse it was making this ugly noise it started leaking transmission oil my battery ended up dying …
Owner-reported narrative. Look up ODI 11457027 at NHTSA ↗
Owner report 11082375 · 2018-04-01 (April 1, 2018)
ENGINE STALLED WHILE DRIVING..STEERING LOCKED. COULD NOT RESTART THE CAR.NARROWLY AVOIDED AN ACCIDENT.
Owner-reported narrative. 28,116 miles reported. Look up ODI 11082375 at NHTSA ↗