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U.S. public vehicle records

Ford FLEX problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

1,908 owner complaints analyzed

14 distinct recall campaigns

65,000 mi median reported failure mileage

Scope: 2009 to 2019 model years. Data snapshot: . 1,288 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 386 of 1,908 complaints (20.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior41121.5%
Electrical and battery issues1779.3%
Engine operation1417.4%
Braking behavior1367.1%
Fuel system concerns1166.1%
Transmission and shifting723.8%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
386
Steering
372
Unknown Or Other
247
Engine
182
Back Over Prevention
172
Fuel/Propulsion System
165
Structure:Body
110
Suspension
105
Component breakdown data
CategoryCount
Electrical System386
Steering372
Unknown Or Other247
Engine182
Back Over Prevention172
Fuel/Propulsion System165
Structure:Body110
Suspension105

Electrical System: 386; Steering: 372; Unknown Or Other: 247; Engine: 182; Back Over Prevention: 172; Fuel/Propulsion System: 165; Structure:Body: 110; Suspension: 105

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
183
25,000 to 49,999
260
50,000 to 74,999
330
75,000 to 99,999
207
100,000 to 149,999
236
150,000 and above
72
Reported problems by failure mileage data
CategoryCount
Under 25,000183
25,000 to 49,999260
50,000 to 74,999330
75,000 to 99,999207
100,000 to 149,999236
150,000 and above72

Under 25,000: 183; 25,000 to 49,999: 260; 50,000 to 74,999: 330; 75,000 to 99,999: 207; 100,000 to 149,999: 236; 150,000 and above: 72

50,000 to 74,999 miles has the most reports with usable mileage (330). 620 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2009
11
2010
32
2011
32
2012
24
2013
45
2014
77
2015
123
2016
173
2017
165
2018
164
2019
167
2020
142
2021
89
2022
68
2023
92
2024
90
2025
235
2026
179
Complaints over time data
CategoryCount
200911
201032
201132
201224
201345
201477
2015123
2016173
2017165
2018164
2019167
2020142
202189
202268
202392
202490
2025235
2026179

2009: 11; 2010: 32; 2011: 32; 2012: 24; 2013: 45; 2014: 77; 2015: 123; 2016: 173; 2017: 165; 2018: 164; 2019: 167; 2020: 142; 2021: 89; 2022: 68; 2023: 92; 2024: 90; 2025: 235; 2026: 179

Pattern summary

Electrical System leads the component reports. Steering behavior appears in 411 complaint narratives. Electrical and battery issues appears in 177 complaint narratives. Engine operation appears in 141 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10275920 · 2009-07-06 (July 6, 2009)

IN A HEAD ON COLLISION WITH A PARKED VEHICLE TRAVELING AT APPROXIMATELY 45 TO 50 MPH NONE OF THE AIR BAGS WERE SET OFF AND THE SEAT BELT DID NOT HOLD THE DRIVER BACK AND HE WAS THROWN INTO THE STEERING WHEEL BENDING THE STEERING WHEEL AND COLUMN. *TR

Owner-reported narrative. 2,500 miles reported. Look up ODI 10275920 at NHTSA ↗

Owner report 10276362 · 2009-07-10 (July 10, 2009)

THIS IS A 2009 FLEX DEALER DEMO WITH 1450 MILES. IT HAS DIED TWICE WHILE DRIVING DURING A TEST DRIVE. THE FIRST OCCURRENCE WAS WHILE IN DRIVE, IN A PARKING LOT AT ABOUT 5 MPH. THE ENGINE, A/C, RADIO/ACCESSORY POWER, AND ALL LIGHTS SUDDENLY DIED. IT WAS AS IF THE KEY HAD BEEN TURNED TO "OFF", EXCEPT THAT THE RETAINED ACCESSORY POWER AND ALL DASH/WARNING LIGHTS WENT OUT AS WELL. THE CAR RE-STARTED EASILY ONCE PUT INTO NEUTRAL. THE SECOND OCCURRENCE WAS IN REVERSE, BACKING OUT OF A DRIVEWAY AT ABOUT 3 MPH. THIS TIME THE ENGINE SUDDENLY DIED,…

Owner-reported narrative. 1,450 miles reported. Look up ODI 10276362 at NHTSA ↗

Owner report 10355925 · 2010-09-16 (September 16, 2010)

TL*THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN OIL LEAK ON THE REAR OF THE ENGINE. THE ENGINE WAS REMOVED AND THE LEAK WAS REPAIRED BY THE DEALERSHIP. THE AIR CYLINDER THAT LIFTED THE THIRD ROW SEATS WAS DEFECTIVE AND HAD TO BE REPLACED. THE REAR HATCH OPENED ON ITS OWN FIVE TIMES; THE DEALER REALIGNED THE DOOR TO REMEDY THE PROBLEM. THE REAR MAIN OIL SEAL FAILED SO IT WAS ALSO REPLACED AT THE DEALERSHIP. THE BRAKES FAILED TO STOP THE VEHICLE EFFECTIVELY. WHEN THE VEHICLE WAS TAKEN TO THE DEALERSHIP, THEY STATED THAT…

Owner-reported narrative. 7,526 miles reported. Look up ODI 10355925 at NHTSA ↗

Owner report 10376986 · 2011-01-17 (January 17, 2011)

2009 FORD FLEX (LESS THAN 8000 MILES) SUDDENLY STOPPED RUNNING WHILE I WAS DRIVING AROUND A CURVE ON A ROAD AT ABOUT 20 TO 30 MILES PER HOUR. LOST POWER STEERING. ENGINE LIGHT, BATTERY LIGHT AND OIL LIGHT CAME ON. CAR RESTARTED AFTER I STOPPED IT ON THE SIDE OF THE ROAD. *TR

Owner-reported narrative. 8,000 miles reported. Look up ODI 10376986 at NHTSA ↗

Owner report 10266603 · 2009-04-24 (April 24, 2009)

TL*THE CONTACT OWNS A 2009 FORD FLEX. WHILE MAKING A RIGHT TURN IN AN INTERSECTION THE VEHICLE UNEXPECTEDLY STALLED AND THE ENGINE SHUT OFF. THE DRIVER WAS ABLE TO RESTART THE VEHICLE; HOWEVER, SURPRISED THAT A NEW VEHICLE EXPERIENCED A FAILURE. THERE WAS NO MENTION OF WARNING LIGHTS BEING ILLUMINATED. THE VIN IS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 60.

Owner-reported narrative. 60 miles reported. Look up ODI 10266603 at NHTSA ↗

Owner report 10279132 · 2009-08-03 (August 3, 2009)

2009 FORD FLEX. DRIVING THROUGH MY NEIGHBORHOOD WHEN I NOTICED LOSS OF POWER STEERING AND BRAKES. THE CAR HAD SIMPLY DIED WHILE DRIVING. WAS ABLE TO STOP IT ON THE SIDE OF THE STREET AND RESTART IT. CONTINUED ON WITHOUT ANOTHER OCCURRENCE. LEARNED THROUGH A WEB FORUM THAT THIS HAS OCCURRED TO APPROXIMATELY 8 OTHER OWNERS OF THIS VEHICLE. *TR

Owner-reported narrative. 13,900 miles reported. Look up ODI 10279132 at NHTSA ↗

Owner report 10263718 · 2009-03-31 (March 31, 2009)

WHILE ENTERING A 4 LANE DIVIDED HIGHWAY FROM THE DRIVEWAY OF A DRUGSTORE THE ELECTRONIC STABILITY CONTROL (ESC) INDICATOR LIGHT ON THE DASH OF MY 2009 FORD FLEX BEGAN FLASHING AND I COULD HEAR THE BUZZING OF THE ANTILOCK BRAKE SYSTEM (ABS). THE VEHICLE WAS TRAVELING LESS THAN 15 MILES AN HOUR AT THE TIME SO THERE WAS NO RISK OF THE VEHICLE GOING OUT OF CONTROL. THE APPLICATION OF THE BRAKES BY THE ESC/ABS PREVENTED THE VEHICLE FROM ACCELERATING WHICH I BELIEVE CREATED A SAFETY HAZARD WHILE TRYING TO PULL OUT INTO TRAFFIC ON THE HIGHWAY. NO CRAS…

Owner-reported narrative. 400 miles reported. Look up ODI 10263718 at NHTSA ↗

Owner report 10587299 · 2014-05-08 (May 8, 2014)

OUR 2009 FORD FLEX HAS SHUT OFF ON 4 OCCASIONS WHILE WE WERE DRIVING SINCE NOV. 2013 (11/29/2013, 12/18/2013, 12/28/2013, 4/15/2014). ON 3 OF THE 4 OCCASIONS WE WERE ON INTERSTATE HIGHWAYS (495 IN MA, 95 IN CT, 81 IN PA) WHICH WAS SCARY AND COULD HAVE BEEN DEADLY. ON 2 OF THE 4 SHUT DOWNS THE CAR WOULD NOT RESTART SO WE HAD TO BE TOWED. WE NOTICED THAT ONCE THE CAR WAS TAKEN OFF THE FLATBED, IT STARTED RIGHT UP. THAT TELLS ME THAT THE GAS MUST HAVE MOVED TO WHERE IT WAS NEEDED. ON EACH OCCURRENCE THE GAS GAUGE READ HALF A TANK OR JUST SLIGHTLY …

Owner-reported narrative. 65,000 miles reported. Look up ODI 10587299 at NHTSA ↗

Owner report 10726846 · 2015-06-23 (June 23, 2015)

TRAVELING AT 70MPH. URGE FUEL GAUGE INDICATED SLIGHTLY OVER 1/4 OF A TANK LEFT AND THE ESTIMATED MILES TO EMPTY WITH THE MILEAGE-TO-EMPTY ESTIMATE INDICATING APPROXIMATELY 100 MILES LEFT. THEN IN UNDER TWO MINUTES TO WHEN I CHECKED THE DASH AGAIN, THE GAUGE HAD DROPPED TO ZERO WITH THE ESTIMATOR SHOWING 0 AS WELL. WITHIN THE NEXT MILE THE ENGINE RAN OUT OF FUEL. TO FILL UP THE 18.6 GALLON FUEL TANK ONLY TOOK 2.5 GALLONS FROM THE JUG AND ANOTHER 11.5 GALLONS AT THE PUMP FOR A TOTAL OF 14 GALLONS. THIS INDICATES THAT APPROXIMATELY 4.6 GALLONS …

Owner-reported narrative. 105,012 miles reported. Look up ODI 10726846 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2009
1
2010
1
2011
2
2012
2
2013
6
2014
4
2015
4
2016
3
2017
4
2018
3
2019
4
Recall campaigns data
CategoryCount
20091
20101
20112
20122
20136
20144
20154
20163
20174
20183
20194

2009: 1; 2010: 1; 2011: 2; 2012: 2; 2013: 6; 2014: 4; 2015: 4; 2016: 3; 2017: 4; 2018: 3; 2019: 4

Year-by-year records

Ford FLEX model-year comparison
Model yearComplaintsRecallsChange in recalls
20091811Not available
201013910
20111442+1
20126420
20135786+4
20142494-2
201510540
2016983-1
2017424+1
2018653-1
20192434+1