2012 Chrysler TOWN AND COUNTRY problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
634 owner complaints analyzed
5 distinct recall campaigns
70,000 mi median reported failure mileage
Scope: 2012 model year. Data snapshot: . 372 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 393 of 634 complaints (62.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 226 | 35.6% |
| Engine operation | 59 | 9.3% |
| Braking behavior | 54 | 8.5% |
| Fuel system concerns | 42 | 6.6% |
| Steering behavior | 39 | 6.2% |
| Transmission and shifting | 25 | 3.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 393 |
| Engine | 100 |
| Unknown Or Other | 58 |
| Fuel/Propulsion System | 56 |
| Power Train | 36 |
| Structure:Body | 24 |
| Service Brakes | 20 |
| Air Bags | 18 |
Electrical System: 393; Engine: 100; Unknown Or Other: 58; Fuel/Propulsion System: 56; Power Train: 36; Structure:Body: 24; Service Brakes: 20; Air Bags: 18
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 45 |
| 25,000 to 49,999 | 76 |
| 50,000 to 74,999 | 73 |
| 75,000 to 99,999 | 56 |
| 100,000 to 149,999 | 97 |
| 150,000 and above | 25 |
Under 25,000: 45; 25,000 to 49,999: 76; 50,000 to 74,999: 73; 75,000 to 99,999: 56; 100,000 to 149,999: 97; 150,000 and above: 25
100,000 to 149,999 miles has the most reports with usable mileage (97). 262 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2012 | 8 |
| 2013 | 8 |
| 2014 | 65 |
| 2015 | 196 |
| 2016 | 57 |
| 2017 | 46 |
| 2018 | 46 |
| 2019 | 64 |
| 2020 | 51 |
| 2021 | 25 |
| 2022 | 22 |
| 2023 | 21 |
| 2024 | 9 |
| 2025 | 12 |
| 2026 | 4 |
2012: 8; 2013: 8; 2014: 65; 2015: 196; 2016: 57; 2017: 46; 2018: 46; 2019: 64; 2020: 51; 2021: 25; 2022: 22; 2023: 21; 2024: 9; 2025: 12; 2026: 4
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 226 complaint narratives. Engine operation appears in 59 complaint narratives. Braking behavior appears in 54 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10578228 · 2014-04-08 (April 8, 2014)
AS I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70MPH, MY VEHICLE LOST ALL POWER. IT WAS SO ABRUPT THAT IT FELT AS IF I HAD BEEN REAR ENDED. I HAD NO POWER STEERING, AND ALL ELECTRICAL COMPONENTS OF MY VAN SHUT OFF. I ATTEMPTED TO STEER TOWARDS THE SHOULDER, AND MY VAN REGAINED POWER. THE DASH LIGHTS FLASHED TWICE AND THEN I HAD FULL POWER. THE VAN THEN AGAIN HAD ALL LIGHTS SHUT OFF AND IT SHUT OFF. THIS SECOND OCCURRENCE WAS QUICKER THAN THE FIRST, AND THE POWER FLASHED BACK ON AFTER A FEW SECONDS. I EXITED WITH THE VAN OFF THE HIGHWAY AND…
Owner-reported narrative. 57,000 miles reported. Look up ODI 10578228 at NHTSA ↗
Owner report 10594224 · 2014-05-27 (May 27, 2014)
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT BOTH FOG LIGHT LENS AND ATTACHED WIRING WERE BURNED. THERE WERE NO VISIBLE FLAMES. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. UPDATED 8/29/2017*CN
Owner-reported narrative. 44,000 miles reported. Look up ODI 10594224 at NHTSA ↗
Owner report 10569161 · 2014-03-13 (March 13, 2014)
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE PCM NEEDED TO BE RE FLASHED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,900 AND THE CURRENT MILEAGE WAS 25,072.
Owner-reported narrative. 24,900 miles reported. Look up ODI 10569161 at NHTSA ↗
Owner report 10586594 · 2014-05-05 (May 5, 2014)
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE VEHICLE STALLED WITHOUT WARNING. UPON RESTARTING, THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER AND THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000 AND THE CURRENT MILEAGE WAS 64,300.
Owner-reported narrative. 63,000 miles reported. Look up ODI 10586594 at NHTSA ↗
Owner report 10452538 · 2012-03-21 (March 21, 2012)
ON 4 OCCASIONS I WAS SITTING AT A STOP LIGHT AND HAD MY LEFT FOOT ON THE BRAKE PEDAL AND MY RIGHT FOOT RESTING IN THE GAS PEDAL.....SITTING JUST A FEW MOMENTS WHEN THE CAR SURGED FORWARD,IF I HAD NOT HAD MY FOOT ON THE BRAKE PEDAL I WOULD HAVE BEEN INTO THE CAR AHEAD OF ME....I LATTER TRIED TO REMAKE THE PROBLEM HAPPEN ,BUT THE ONLY THING WAS A HEAVY PULL AGAINST THE APPLIED BRAKES....THE PROBLEM WAS NOT A HEAVY PULL BUT A QUICK JERK LIKE A DOWN SHIFT......THE LOCAL CHRYSLER DEALER KNOWS OF NO PROBLEMS OF THIS TYPE,,,,BUT WHEN IT HAPPENS AGAI…
Owner-reported narrative. 5,500 miles reported. Look up ODI 10452538 at NHTSA ↗
Owner report 10499593 · 2013-02-21 (February 21, 2013)
MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RIGHT FOOT ON THE BRAKE THE VAN SUDDENLY ACCELERATED AND WENT OVER THE SIDEWALK AND CONTACTED THE BUILDING. THE RESULT WAS SUBSTANTIAL DAMAGE TO THE FRONT END OF THE CAR, $5734.90 AND SOME CRACKED RIBS, BRUISED BREAST BONE AND WHIP LASH LIKE INJURY TO MY NECK. I WAS TAKEN TO THE EMERGENCY RO…
Owner-reported narrative. 5,000 miles reported. Look up ODI 10499593 at NHTSA ↗
Owner report 10477005 · 2012-09-25 (September 25, 2012)
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK FUEL CAP WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS ADVISED THAT A RODENT HAD EATEN THROUGH THE FUEL LINE AND THE FUEL TANK WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL AFTER THE REPAIRS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY THEN STATED THAT THE FUEL TANK WOULD NEED TO BE REPLACED A SECOND TIME B…
Owner-reported narrative. 2,800 miles reported. Look up ODI 10477005 at NHTSA ↗
Owner report 10629256 · 2014-08-28 (August 28, 2014)
ON APRIL 12 2013 WAS THE FIRST PROBLEM THAT STARTED WITH THE VEHICLE. WHILE DRIVING THE WINDSHIELD WIPERS TURNED ON WHILE DRIVING. I WAS UNABLE TO TURN THEM OFF UNTIL I DISCONNECTED THE BATTERY. I HAVE HAD SEVERAL EXPERIENCE WITH THE VEHICLE TURNING OFF WHILE DRIVING GOING HIGHWAY SPEEDS. IT SOMETIMES WON'T EVEN START UP, JUST FLASHES BLIND SPOT UNAVAILABLE. ALSO THE ALARM GOES OFF AT RANDOM TIMES. THE SLIDING PASSENGER DOORS OPEN AND CLOSE WHEN VEHICLE IS OFF AND SITTING IN DRIVE WAY. BOTH DOORS WILL OPEN HALF WAY THEN SUDDENLY START TO CLOSE…
Owner-reported narrative. 300 miles reported. Look up ODI 10629256 at NHTSA ↗
Owner report 10633860 · 2014-09-17 (September 17, 2014)
THIS INCIDENT HAS HAPPENED ABOUT 10 TIMES NOW, SO I THOUGHT I SHOULD REPORT IT. I WILL START MY VEHICLE BY TAPPING THE BRAKE AND PRESSING THE ENGINE BUTTON. THE CAR IGNITION TURNS ON AS NORMAL. I PROCEED TO PUT THE VEHICLE IN REVERSE TO GET OUT OF THE PARKING SPACE AND THE ENGINE HAS DIED WITHOUT MY KNOWLEDGE. MY STEERING WHEEL CANNOT TURN AT ALL, THE GAS PEDAL DOES NOTHING, THE CAR IS DEAD AT THIS POINT. I HAVE TO SLAM ON THE BRAKE TO NOT SLIDE INTO TRAFFIC OR THE CAR PARKED BEHIND ME. I PUT THE CAR IN PARK AND "TURN OFF" THE ENGINE AND …
Owner-reported narrative. 25,000 miles reported. Look up ODI 10633860 at NHTSA ↗
Owner report 10595362 · 2014-06-01 (June 1, 2014)
1 WEEK AFTER I BOUGHT MY VAN THE CAR STARTED VIBRATING WHEN THE VEHICLE WAS STOPPED (WAITING AT THE LIGHT). I WENT TO THE DEALER TO ASK THEM IF THERE WAS A RECALL FOR THIS PROBLEM THEY FIRST SAY THAT THERE WAS NO PROBLEM AND THEN I READ THAT THERE WAS A RECALL FOR SOME VEHICLES HAVING DEBRIS ON THE ENGINES, SO THEY REPLACED HALF OF THE HEADS IN THE ENGINE. THE VEHICLE STOPPED VIBRATING, BUT THEN I NOTICE THAT WHEN SPEEDING OR SLOWING DOWN THE VEHICLE DOES NOT RESPONDS TO THE CHANGE IN GEARS OR ISN?T ACCELERATING LIKE IT SHOULD. ALSO WHILE COMIN…
Owner-reported narrative. 32,000 miles reported. Look up ODI 10595362 at NHTSA ↗
Owner report 10637789 · 2014-09-21 (September 21, 2014)
A MONTH AFTER BUYING THE VAN, IT STARTED CUTTING OFF WHILE DRIVING CAUSING IT TO BE ALMOST IMPOSSIBLE TO STEER. LUCKILY I WAS WHERE I COULD PULL OVER EVERY TIME.IT WAS TAKEN TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. ANOTHER TIME IT DID IT MY HUSBAND TOOK IT BACK FOR A RECALL PART BUT THEY TOLD US THAT PART HAD NOTHING TO DO WITH IT CUTTING OFF. THE MOST SERIOUS TIME OCCURRED ON 4/29/14 DURING RUSH HOUR 5:00 PM)GETTING ON I85 IN GASTONIA, NC MERGING ONTO I85 AND THE VAN CUT OFF. I COULDN'T HAVE BEEN GOING OVER 25 MILES AND EVERYTH…
Owner-reported narrative. 3,000 miles reported. Look up ODI 10637789 at NHTSA ↗