U.S. public vehicle records

2011 Chrysler TOWN AND COUNTRY problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

773 owner complaints analyzed

3 distinct recall campaigns

67,800 mi median reported failure mileage

Scope: 2011 model year. Data snapshot: 2026-09-12 (September 12, 2026). 554 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 519 of 773 complaints (67.1%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Electrical and battery issues	267	34.5%
Fuel system concerns	104	13.5%
Braking behavior	87	11.3%
Engine operation	85	11.0%
Steering behavior	39	5.0%
Transmission and shifting	30	3.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System

519

Engine

107

Fuel/Propulsion System

106

Unknown Or Other

Service Brakes

Power Train

Air Bags

Structure:Body

Electrical System: 519; Engine: 107; Fuel/Propulsion System: 106; Unknown Or Other: 58; Service Brakes: 51; Power Train: 36; Air Bags: 24; Structure:Body: 23

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

114

50,000 to 74,999

111

75,000 to 99,999

100,000 to 149,999

109

150,000 and above

Under 25,000: 82; 25,000 to 49,999: 114; 50,000 to 74,999: 111; 75,000 to 99,999: 98; 100,000 to 149,999: 109; 150,000 and above: 40

25,000 to 49,999 miles has the most reports with usable mileage (114). 219 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2011

2012

2013

2014

2015

233

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2011: 21; 2012: 32; 2013: 26; 2014: 97; 2015: 233; 2016: 83; 2017: 50; 2018: 67; 2019: 65; 2020: 35; 2021: 24; 2022: 12; 2023: 10; 2024: 10; 2025: 5; 2026: 3

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 267 complaint narratives. Fuel system concerns appears in 104 complaint narratives. Braking behavior appears in 87 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10408709 · 2011-06-23 (June 23, 2011)

MY WIFE AND I BOUGHT THE VAN AT A REAL GOOD PRICE OR SO WE THOUGHT ... SHE WOKE UP THIS MORNING TO GOTO WORK AFTER TAKING OUR SON TO DAYCARE... SHE STOPPED AT A CONVENIENT STORE AFTER DROPPING HIM OFF AND TURNED THE VAN OFF. WHEN SHE CAME BACK OUT AND TRIED TO CRANK IT , THE VAN DID NOTHING... THE INTERIOR LIGHTS WERE ON AND SO WAS THE RADIO.. THOUGHT IT WAS THE BATTERY BUT COME TO FIND OUT THE DEALERSHIP THAT WE BOUGHT IT FROM SAID IT WAS THE POWER MODULE AND THAT IT WAS AROUND FIVE TO EIGHT HUNDRED DOLLARS TO FIX.. WE HAVE ONLY HAD THE VAN FO…

Owner-reported narrative. Look up ODI 10408709 at NHTSA ↗

Owner report 10462513 · 2012-06-21 (June 21, 2012)

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 65 MPH WHEN THE INSTRUMENT PANEL, ELECTRICAL SLIDING DOORS AND THE POWER WINDOWS FAILED. THE CONTACT STATED THAT EVERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE RADIO. THE MANUFACTURER WAS NOTIFIED AND WANTED THE VEHICLE TO BE BROUGHT IN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION. THE FAILURE MILEAGE WAS 6,593. UPDATED 08/01/1…

Owner-reported narrative. 6,593 miles reported. Look up ODI 10462513 at NHTSA ↗

Owner report 10448960 · 2012-02-22 (February 22, 2012)

VEHICLE BOTTOMS OUT AND SCRAPES THE BOTTOM OF THE GAS TANK AND ITS HOLDING STRAPS ON ANY DEEP DRIVEWAY APPROACH. OCCURRENCES HAVE PREVENTED VEHICLE USE AT CHURCH, DOCTOR'S OFFICES, US POST OFFICE, ETC. "BOTTOM HIT" HAS OCCURRED AT HIGH SPEED YET BUT A HIGHWAY POTHOLE COULD PUNCTURE THE GAS TANK AND LEAD TO FIRE. THE VEHICLE IS A BRAUN CONVERSION VAN WITH AN ARTICULATED RAMP. THE LOCAL DISTRIBUTOR FOR BRAUN, THE ABILITY CENTER, CONTACTED BRAUN GOT THE SUGGESTION TO CHANGE TIRE SIZE ALONG WITH AN EXPLANATION THAT UNDER CLEARANCE DECREASED IN …

Owner-reported narrative. 400 miles reported. Look up ODI 10448960 at NHTSA ↗

Owner report 10638906 · 2014-09-25 (September 25, 2014)

THE VEHICLE WOULD NOT START FOR LACK OF FUEL REACHING THE ENGINE. THE PROBLEM WAS THE FAILURE OF THE INTERNAL TOTALLY INTEGRATED POWER MODULE CAUSING THE FUEL PUMP RELAY TO SHUT OFF. I HAD SEVERAL CONVERSATIONS WITH CHRYSLER AND DURING CONVERSATIONS LEARNED THERE WAS A SHORTAGE OF THE PARTS WHICH INDICATES THIS IS A FREQUENTLY OCCURRING SYSTEMIC FAILURE AS WELL AS A SAFETY ISSUE. CHRYSLER IS CURRENTLY EXPERIENCING MASSIVE RECALLS FOR FUEL PUMP ISSUES. HOWEVER, THE TIPM MODULE FAILURE IS NOT PRESENTLY INCLUDED IN A RECALL. I WOULD LIKE TO R…

Owner-reported narrative. 61,240 miles reported. Look up ODI 10638906 at NHTSA ↗

Owner report 10427116 · 2011-09-25 (September 25, 2011)

WHILE TRAVELING SOUTHBOUND ON TEXAS STATE HIGHWAY 195 APPROXIMATELY 5 MILES SOUTH OF FLORENCE, TEXAS I ENGAGED MY VEHICLE PASSING GEAR AND PASSED ANOTHER SOUTHBOUND VEHICLE. I REENTERED THE SOUTHBOUND LANE AND TOOK MY FOOT OFF THE ACCELERATOR. THE VEHICLE CONTINUED TO ACCELERATE AND AT APPROXIMATELY 85 MPH, I BEGAN APPLYING BRAKING PRESSURE ON THE BRAKE PEDAL. I CONTINUED TO APPLY AND RELEASE BRAKING PRESSURE AND WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND THE SPEED AT AROUND 85 MPH. THERE WERE NO OTHER VEHICLES TRAVELING SOUTHBOUND IN FRON…

Owner-reported narrative. 1,250 miles reported. Look up ODI 10427116 at NHTSA ↗

Owner report 10447276 · 2012-02-09 (February 9, 2012)

THE 2011 TOWN AND COUNTRY (AND DODGE CARAVAN) BE DRIVEN WITH THE EMERGENCY BRAKE ENGAGED WITHOUT THE DRIVER BEING AWARE. A RED WARNING LIGHT "BRAKE" LIGHTS UP WHEN THE VEHICLE IS PUT IN MOTION AND THE BRAKE IS ENGAGED, HOWEVER THERE IS NO AUDIBLE WARNING. THIS LIGHT IS INTENDED TO WARN THE DRIVER OF THE SITUATION, BUT IT IS NOT VISIBLE TO MANY DRIVERS (INCLUDING MY SPOUSE) BASED ON POSSIBLE STEERING WHEEL / SEATING POSITION COMBINATIONS. IT IS HIGHLY PROBABLE THAT DRIVERS CAN AND ARE DRIVING WITH THE EMERGENCY BRAKE ENGAGED (WHICH BASICALLY A…

Owner-reported narrative. 22,000 miles reported. Look up ODI 10447276 at NHTSA ↗

Owner report 10421439 · 2011-08-25 (August 25, 2011)

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 35 MPH WHEN THE ENGINE STALLED WHILE DRIVING DOWN A HILL. THE VEHICLE COASTED TO A COMPLETE STOP, AND WAS TOWED TO THE DEALER. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 900.

Owner-reported narrative. 600 miles reported. Look up ODI 10421439 at NHTSA ↗

Owner report 10507013 · 2013-04-03 (April 3, 2013)

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY TOURING VAN. THE CONTACT STATED THAT WHILE DRIVING 25 MPH UPHILL, THE VEHICLE STALLED AND ROLLED DOWNHILL IN REVERSE. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR AN DIAGNOSTIC TEST. THE DEALER COULD NOT FIND A DEFECT WITH THE VEHICLE. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 37,000.

Owner-reported narrative. 37,000 miles reported. Look up ODI 10507013 at NHTSA ↗

Owner report 10425133 · 2011-09-12 (September 12, 2011)

STEERING IS OVERSENSITIVE, VEHICLE OVERSTEERS VERY EASILY. DEALER PERFORMED 3 SOFTWARE UPGRADES, ONE TO EACH OF THESE MODULES: PCM, WIN AND STEERING SENSOR. STEERING IS NOT BETTER. THIS OVERSTEER SEEMS TO BE MORE OF A MECHANICAL DESIGN FLAW, AND FEELS UNSTABLE, LIKE IT IS EASY TO DRIFT INTO OTHER LANES, CAUSING AN ACCIDENT. HARSH RIDE. OUR 2004 T&C WAS MUCH BETTER. THE MORE I DRIVE THE NEW 2011, THE MORE I HATE IT, WANT MY OLD VAN BACK. *TR

Owner-reported narrative. 3,000 miles reported. Look up ODI 10425133 at NHTSA ↗

Owner report 10428143 · 2011-10-01 (October 1, 2011)

TODAY I NOTED THAT BOTH MICHELIN AS ENERGY SAVER 225 65 R17 FRONT TIRES ARE CUPPING ON OUTSIDE EDGE, STEERING HAS BEEN VERY SENSITIVE AT HIGH SPEED, VEHICLE WANDERS EASILY ON THE FREEWAY REQUIRING FREQUENT STEERING CORRECTION. IT IS THE ALIGNMENT OF THE "CASTER" ADJUSTMENT/DESIGN OR MANUFACTURING OF THE NEW T&C DESIGN HAS A PROBLEM. WITH ONLY 3500 MILES ON IT, I RAN MY HAND OVER THE TREAD OF ALL TIRES, AND THE FRONT TIRES ARE CUPPING, WHILE THE REAR ARE SMOOTH. PLEASE ADVISE. DEALER INFORMED OF OVERSENSITVE STEERING, HAS NOT PERFORMED AN ALIG…

Owner-reported narrative. 3,500 miles reported. Look up ODI 10428143 at NHTSA ↗

Owner report 10418197 · 2011-08-09 (August 9, 2011)

WHEN BACKING UP AN SLIGHTLY INCLINED DRIVEWAY MY NEW 2011 CHRYSLER TOWN AND COUNTRY (1500 MILES) STARTED SHUDDERING LIKE THE TRANSMISSION WAS FAILING. IN ORDER TO BACK UP I HAD TO ACCELERATE BEYOND WHAT WAS SAFE FOR THE TIGHT AREA I WAS IN. I ROAD TESTED IT ON A STEEP INCLINE AND WAS NOT ABLE TO BACK UP WITH OUT A LOT OF LOUD NOISE AND SHUDDERING. I TOOK IT TO MY DEALER AND THEY AGREED THAT IT SHUDDERED WHEN BACKING UP. THE DEALER TRIED A NEW ONE ON THE LOT AND IT DID THE SAME THING. THE DEALER CONTACTED CHRYSLER, WHO SAID THAT THEIR IS N…

Owner-reported narrative. 1,500 miles reported. Look up ODI 10418197 at NHTSA ↗

Owner report 10436549 · 2011-11-21 (November 21, 2011)

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED ATTEMPTED TO SHIFT FROM PARK TO DRIVE BUT THE VEHICLE FAILED TO SHIFT PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED A FAILURE WITH A PROGRAM ASSOCIATED WITH THE TRANSMISSION. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 8,200. UPDATED 12/19/11*BF THE CONSUMER STATED THE VEHICLE HAD A SOFTWARE FAILURE. THE VEHICLE WAS UNABLE TO BE OPERATED IN THE ECONOMY MODE AND THE…

Owner-reported narrative. 1,000 miles reported. Look up ODI 10436549 at NHTSA ↗