2024 Chrysler PACIFICA PLUG-IN HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
26 owner complaints analyzed
0 distinct recall campaigns
9,000 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 3 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 17 of 26 complaints (65.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 7 | 26.9% |
| Engine operation | 3 | 11.5% |
| Braking behavior | 3 | 11.5% |
| Electrical and battery issues | 3 | 11.5% |
| Steering behavior | 2 | 7.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 17 |
| Power Train | 13 |
| Electrical System | 7 |
| Fuel/Propulsion System | 3 |
| Unknown Or Other | 2 |
| Forward Collision Avoidance: Adaptive Cruise Control | 1 |
| Forward Collision Avoidance: Automatic Emergency Braking | 1 |
| Lane Departure: Warning | 1 |
Engine: 17; Power Train: 13; Electrical System: 7; Fuel/Propulsion System: 3; Unknown Or Other: 2; Forward Collision Avoidance: Adaptive Cruise Control: 1; Forward Collision Avoidance: Automatic Emergency Braking: 1; Lane Departure: Warning: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 23 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 24 |
| 2025 | 2 |
2024: 24; 2025: 2
Pattern summary
Engine leads the component reports. Transmission and shifting appears in 7 complaint narratives. Engine operation appears in 3 complaint narratives. Braking behavior appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11603870 · 2024-07-22 (July 22, 2024)
We were driving on a 2 lane stretch of highway under construction. There were concrete barriers at the edge of the left and right lanes. There were no shoulder pull off areas or highway exits. We had been driving at highway speeds for 30 minutes. For about the next 10 minutes, there was heavy traffic congestion. Traffic was periodically stopped in both lanes and generally moving at less than 30 MPH. We were in the left lane when we got an audible chime followed by a dash board message, “Stop Safely - Vehicle will Shut Off Soon”. I was hop…
Owner-reported narrative. Look up ODI 11603870 at NHTSA ↗
Owner report 11607447 · 2024-08-09 (August 9, 2024)
About 3 months into our ownership of the new vehicle, and only 2K km on it, while driving the vehicle, we received a notification on the instrument screen to 'pull over because engine will be shutting down'. After waiting several minutes, we started the vehicle again, drove further along the road, and again it happened. This happened four times until we finally made it to the dealership. Dealership kept the vehicle for 1.5 months, changing various components and still getting the same issue. We wrote to headoffice, and next day we were told…
Owner-reported narrative. Look up ODI 11607447 at NHTSA ↗
Owner report 11598224 · 2024-07-02 (July 2, 2024)
The contact rented a 2024 Chrysler Pacifica. The contact stated while driving 20 MPH on a two-way highway in traffic in a construction zone, the vehicle stalled in the passing lane. The message drive to a safe location, the engine would shut off soon message was displayed. The vehicle was towed to a truck stop. The vehicle was then towed by the rental company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,000. The VIN was not available.
Owner-reported narrative. 9,000 miles reported. Look up ODI 11598224 at NHTSA ↗
Owner report 11631714 · 2024-12-20 (December 20, 2024)
Just bought the car from Bill Luke dealership and was driving it home. Within 15 miles of driving it from the dealership while on the highway the engine just stalled and quit on us. We managed to somehow pull to the side of the road. It was scary to dodge the cars behind us. The car just came back from Chrysler dealership after it needed a idcm to be replaced.
Owner-reported narrative. Look up ODI 11631714 at NHTSA ↗
Owner report 11589147 · 2024-05-16 (May 16, 2024)
I just purchased my 2024 Chrysler Pinnacle Hybrid on May 8 on Monday the 13th I was driving and the Lane Sense and Service Lane Sense went off telling me to keep both hands on the wheel they were it pulled the car to the left and then stopped it was scary, yesterday while driving with cruise control, nothing around us coming back from an appointment on with granddaughter all the sudden cruise control stopped working and the symbol AEB turned off, also Service Automatic Emergency braking needed servicing, adaptive cruise control (ACC) Fault I d…
Owner-reported narrative. Look up ODI 11589147 at NHTSA ↗
Owner report 11618960 · 2024-10-09 (October 9, 2024)
I bought a 2024 Chrysler Pacifica Hybrid Pinnacle [XXX]. On [XXX] I was driving. I was on a busy six lane road when the engine stopped working. The dash display showed a message to the effect of "Stop safely, vehicle engine will shut off soon" [the engine had already shut off when I saw the display]. The battery and engine lights displayed. The vehicle would not start and was towed to my dealership. They could find nothing wrong with the vehicle. They replaced the battery thinking it was dead from the desert heat sitting on the dealer lot prior…
Owner-reported narrative. Look up ODI 11618960 at NHTSA ↗
Owner report 11605003 · 2024-07-28 (July 28, 2024)
Two children and I were put in a very dangerous situation when our Avis rental car (2024 Chrysler Pacifica) stopped suddenly, with hardly any notice, while in motion. As the driver, mid Uturn off a busy offramp near [XXX] in CA, I had a moment's notice before I lost all power to the vehicle. The engine light, battery light both went on and I lost all ability to move the car despite having 1/2 tank of gas. The car ended up in a precarious angle across a lane of traffic and put us at very serious risk of being hit from behind by other cars mo…
Owner-reported narrative. Look up ODI 11605003 at NHTSA ↗
Owner report 11620093 · 2024-10-16 (October 16, 2024)
dash reads Stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. no acceleration or ability to stop safely have to just role and pray.
Owner-reported narrative. Look up ODI 11620093 at NHTSA ↗
Owner report 11634443 · 2025-01-06 (January 6, 2025)
A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a…
Owner-reported narrative. Look up ODI 11634443 at NHTSA ↗