2020 Chevrolet SILVERADO 2500 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
103 owner complaints analyzed
10 distinct recall campaigns
25,000 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 35 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 30 of 103 complaints (29.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 19 | 18.4% |
| Transmission and shifting | 15 | 14.6% |
| Electrical and battery issues | 12 | 11.7% |
| Steering behavior | 8 | 7.8% |
| Fuel system concerns | 5 | 4.9% |
| Engine operation | 3 | 2.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 30 |
| Electrical System | 15 |
| Service Brakes | 15 |
| Engine | 10 |
| Unknown Or Other | 10 |
| Steering | 9 |
| Fuel/Propulsion System | 8 |
| Tires:Tread/Belt | 7 |
Power Train: 30; Electrical System: 15; Service Brakes: 15; Engine: 10; Unknown Or Other: 10; Steering: 9; Fuel/Propulsion System: 8; Tires:Tread/Belt: 7
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 17 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 5 |
| 75,000 to 99,999 | 4 |
| 100,000 to 149,999 | 5 |
| 150,000 and above | 2 |
Under 25,000: 17; 25,000 to 49,999: 2; 50,000 to 74,999: 5; 75,000 to 99,999: 4; 100,000 to 149,999: 5; 150,000 and above: 2
Under 25,000 miles has the most reports with usable mileage (17). 68 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 11 |
| 2021 | 10 |
| 2022 | 11 |
| 2023 | 12 |
| 2024 | 19 |
| 2025 | 22 |
| 2026 | 18 |
2020: 11; 2021: 10; 2022: 11; 2023: 12; 2024: 19; 2025: 22; 2026: 18
Pattern summary
Power Train leads the component reports. Braking behavior appears in 19 complaint narratives. Transmission and shifting appears in 15 complaint narratives. Electrical and battery issues appears in 12 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11340774 · 2020-07-21 (July 21, 2020)
THE VEHICLE ALWAYS PULLS TO THE RIGHT. AFTER TWO INSPECTIONS AND ALIGNMENT CHECKS BY THE GM DEALER THEY STATED THAT IT IS A SOFT WEAR PROBLEM THAT THEY HAVE NO FIX FOR. IT TAKE CONSIDERABLE EFFECT TO KEEP THE VEHICLE ON THE ROADWAY. ALSO THEIR IS AN ISSUE WITH THE STEERING SYSTEM. THE STEERING WHEEL CAN BE PULLED OUT OF THE DRIVERS HAND IF A POT HOLE IS ENCOUNTERED. THERE HAS ALSO BEEN TWO SITUATION WHEN HARD BRAKING WAS REQUIRED THE VEHICLED PULLS HARD TO THE LEFT.
Owner-reported narrative. 10 miles reported. Look up ODI 11340774 at NHTSA ↗
Owner report 11363162 · 2020-10-07 (October 7, 2020)
VEHICLE HAS SEVERAL ELECTRICAL / COMPUTER PROBLEMS INCLUDING BUT NOT LIMITED TOO. ELECTRIC PARKING BRAKE APPLIES ITSELF AT CERTAIN TIMES. HILL START ASSIST ALSO APPLIES ITSELF AT TIMES BOTH ON LEVEL GROUND. EXCESSIVE PRESSURE NEEDED TO STOP VEHICLE COMING DOWN EXPRESSWAY RAMP WITH DIESEL EXHAUST BRAKE ON AND NO TRAILER ATTACHED. BRAKES SMELL HOT AFTER STOPPING. VEHICLE WAS STOPPED WITH ELECTRIC BRAKE PROBLEM & HILL START ASSIST. BRAKE SMELL WAS AFTER VEHICLE WAS STOPPED FROM DRIVING APPROX. 25 MILES. EXCESSIVE BRAKE PRESSURE WAS NEEDED TO STOP…
Owner-reported narrative. 1,554 miles reported. Look up ODI 11363162 at NHTSA ↗
Owner report 11341057 · 2020-07-23 (July 23, 2020)
THE TRANSMISSION LOCKED UP WHEN SLOWING DOWN AT A EXIT FROM OHIO TURNPIKE. THE VEHICLE WAS THRONE INTO A SKID JUST MISSING TWO LIGHT POLES. THE VEHICLE ONLY HAD 505 MILES ON IT ,THE DEALER INSTALLED A NEW TRANSMISSION IN IT . WE NOW HAVE 650 MILES ON IT AND HOPE THIS OR OTHER ISSUES OF SAFETY DON'T ARISE .WE HOPE THAT THERE ARE NOT OTHER TRUCKS OUT THERE WITH THIS PROBLEM .
Owner-reported narrative. 505 miles reported. Look up ODI 11341057 at NHTSA ↗
Owner report 11397721 · 2021-02-24 (February 24, 2021)
TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE INDEPENDENTLY SHIFTED INTO FOUR WHEEL DRIVE. THE CONTACT STATED THAT THE VEHICLE WAS MANUALLY SHIFTED BACK INTO DRIVE. THE CONTACT STATED THAT THE FAILURE DESTROYED THE FRONT END, THE DIFFERENTIAL, AND AXLE. THE CONTACT WAS CONCERNED THAT THAT THERE WAS A MANUFACTURER'S DESIGN FLAW WITH THE VEHICLE. THE VEHICLE WAS TAKEN TO RADLEY CHEVROLET (3670 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408) HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE T…
Owner-reported narrative. 84,000 miles reported. Look up ODI 11397721 at NHTSA ↗
Owner report 11451528 · 2022-02-11 (February 11, 2022)
The contact owns a 2020 Chevrolet Silverado 2500 HD. The contact stated that while driving at 50 MPH, a warning alarm engaged and advised that there was an emission system issue and the vehicle needed to be serviced within 160 miles. The transmission warning light illuminated. The contact stated that she parked at some point to run an errand and upon restarting the vehicle, a death issue system alarm engaged indicating that the vehicle needed to be repaired within 90 miles. The vehicle was taken to the local dealer where the failure was diagnos…
Owner-reported narrative. 20,000 miles reported. Look up ODI 11451528 at NHTSA ↗
Owner report 11366768 · 2020-10-27 (October 27, 2020)
10/26/20 WHILE TRAVELING ON THE FREEWAY FOR THE LAST FEW DAYS, I NOTICED THAT THE STEERING FELT LOOSE. I TOOK THE TRUCK TO LES SCHWAB TO HAVE THE TIRES CHECKED AS A PRECAUTION. ON 10/27/20 I INADVERTENTLY RAN OVER SEVERAL POTHOLES ON THE FREEWAY AND THE FORCE OF THE PASSENGER SIDE TIRE HITTING THE POTHOLE FORCED THE STEERING WHEEL OUT OF MY HAND. I HAVE OWED THIS VEHICLE JUST UNDER TWO WEEKS, WHICH WAS BOUGHT NEW AND CURRENTLY HAS 630 MILES ON THE ODOMETER. WHILE RESEARCHING, I CAME ACROSS ANOTHER POST WITH SIMILAR STEERING ISSUES. NOT SURE IF …
Owner-reported narrative. 630 miles reported. Look up ODI 11366768 at NHTSA ↗
Owner report 11553922 · 2023-11-07 (November 7, 2023)
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that on several occasions while driving at various speeds, the vehicle started to lose motive power and then stalled. The contact stated that on most occasions, the vehicle was restarted after one attempt. The vehicle was taken to three different dealers on several occasions however, the failure could not be duplicated. The vehicle was then towed to a dealer where it was diagnosed that the Fuel Pump Driver Module needed to be replaced. The vehicle was not repaired. The manufac…
Owner-reported narrative. 15,000 miles reported. Look up ODI 11553922 at NHTSA ↗
Owner report 11564628 · 2024-01-10 (January 10, 2024)
VEHICLE LOST POWER AS A RESULT OF A BAD SHORTED OUT CONNECTOR ON DIESEL INJECTOR 4 AND CAUSED ENGINE MISFIRES. WHICH RESULTED IN THE VEHICLE BEING UNDER POWERED WHILE DRIVING DOWN THE ROAD
Owner-reported narrative. Look up ODI 11564628 at NHTSA ↗
Owner report 11362314 · 2020-10-01 (October 1, 2020)
AFTER OWNING THE BRAND NEW TRUCK FOR LESS THAN 24 HOURS (APPROXIMATELY 170 MILES ON THE ODOMETER OF THE VEHICLE), I WAS DRIVING IN A STRAIGHT LINE ON A 2 LANE HIGHWAY AT APPROX. 50-55MPH. MY FOOT WAS LIGHTLY ON THE ACCELERATOR, MAINTAINING SPEED, AS I HAD JUST PASSED THROUGH A TRAFFIC CIRCLE ABOUT A MILE PRIOR, AND WAS IN A SMALL LINE OF "TRAFFIC" TRAVELLING ON THE ROAD. THE REAR WHEELS BEGAN TO LIGHTLY SHAKE (IT FELT SIMILAR TO DRIVING ON RUMBLE STRIPS) FOR APPROXIMATELY 3-5 SECONDS, THEN SEVERAL WARNING LIGHTS ON THE DASH LIT UP AND THE TRUCK…
Owner-reported narrative. 171 miles reported. Look up ODI 11362314 at NHTSA ↗