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U.S. public vehicle records

Cadillac XT6 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

105 owner complaints analyzed

12 distinct recall campaigns

8,000 mi median reported failure mileage

Scope: 2020 to 2025 model years. Data snapshot: . 25 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 24 of 105 complaints (22.9%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting1817.1%
Electrical and battery issues1413.3%
Braking behavior1312.4%
Steering behavior87.6%
Fuel system concerns87.6%
Engine operation65.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
24
Power Train
22
Unknown Or Other
17
Engine
13
Fuel/Propulsion System
9
Forward Collision Avoidance: Automatic Emergency Braking
7
Service Brakes
7
Back Over Prevention: Rearview System Braking
5
Component breakdown data
CategoryCount
Electrical System24
Power Train22
Unknown Or Other17
Engine13
Fuel/Propulsion System9
Forward Collision Avoidance: Automatic Emergency Braking7
Service Brakes7
Back Over Prevention: Rearview System Braking5

Electrical System: 24; Power Train: 22; Unknown Or Other: 17; Engine: 13; Fuel/Propulsion System: 9; Forward Collision Avoidance: Automatic Emergency Braking: 7; Service Brakes: 7; Back Over Prevention: Rearview System Braking: 5

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
16
25,000 to 49,999
5
50,000 to 74,999
3
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
1
Reported problems by failure mileage data
CategoryCount
Under 25,00016
25,000 to 49,9995
50,000 to 74,9993
75,000 to 99,9990
100,000 to 149,9990
150,000 and above1

Under 25,000: 16; 25,000 to 49,999: 5; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 1

Under 25,000 miles has the most reports with usable mileage (16). 80 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2019
1
2020
4
2021
6
2022
14
2023
19
2024
17
2025
26
2026
18
Complaints over time data
CategoryCount
20191
20204
20216
202214
202319
202417
202526
202618

2019: 1; 2020: 4; 2021: 6; 2022: 14; 2023: 19; 2024: 17; 2025: 26; 2026: 18

Pattern summary

Electrical System leads the component reports. Transmission and shifting appears in 18 complaint narratives. Electrical and battery issues appears in 14 complaint narratives. Braking behavior appears in 13 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11503842 · 2023-01-26 (January 26, 2023)

Intermittent shifting problems. Is stuttering when shifting. There seems to be an ongoing problem according to online and G M itself why isn't this recalled. There is no starting point it is intermittent on going. At the 1st instance they recorded it but it didn't get fixed and now they want to see it happening again but it's intermittent how many times do I have to go back

Owner-reported narrative. Look up ODI 11503842 at NHTSA ↗

Owner report 11632207 · 2024-12-23 (December 23, 2024)

The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac App via phone. The contact stated that during the second failure " The steering assist is reduced drive with care" warning message and the check engine warning light illuminated. The contact stated she called On-Star where she was informed the tire pressure, the engine, and the transmission needed attention. The vehicle was towed to a dealer by AAA where it was diagnosed the camshaft solenoid was…

Owner-reported narrative. 159,838 miles reported. Look up ODI 11632207 at NHTSA ↗

Owner report 11331957 · 2020-07-01 (July 1, 2020)

BRAND NEW OFF DEALER LOT NEEDED NEW BATTERY. FROM THAT POINT FORWARD THE VEHICLE'S ELECTRONICS CONSTANTLY MALFUNCTIONED. THE DEALER TRIED EVERYTHING INCLUDING WORKING WITH CADILLAC FOR NEW PARTS AND SUGGESTIONS TO MAKE THE ELECTRICAL SYSTEM FUNCTION NORMALLY. AFTER THREE WEEKS OF WORK, IT STILL MALFUNCTIONS AND IS DANGEROUS TO DRIVE. *TR

Owner-reported narrative. 2,046 miles reported. Look up ODI 11331957 at NHTSA ↗

Owner report 11373579 · 2020-11-07 (November 7, 2020)

2020 CADILLAC XT6 WITH: PLATINUM PACKAGE, ENHANCED VISIBILITY & TECHNOLOGY PACKAGE INCL HD SURROUND VISION CAMERAS, NIGHT VISION, AND DRIVER ASSIST PACKAGE. HD SURROUND VISION CAMERA RECORDER ISSUING INTERMITTENT DASHBOARD DISPLAYS THAT SD MEMORY CARD HAS ERRORS OR HAS BEEN EJECTED WHEN IN FACT THE SD MEMORY CARD HAS NOT BEEN EJECTED. DEALER TRIED TO BLAME A BRAND NEW SD MEMORY CARD FOR THE ISSUES AND REPLACED THE SD MEMORY CARD. ISSUE CONTINUES TO INTERMITTENTLY APPEAR ON THE DASHBOARD. THIS IS A NEW CAR THAT HAS THESE ISSUES SINCE BEING DELI…

Owner-reported narrative. 1,069 miles reported. Look up ODI 11373579 at NHTSA ↗

Owner report 11420090 · 2021-06-08 (June 8, 2021)

Cadillac Case number is 9-6766521074. The Cadillac CT6 has a flaw in the intelligent braking assist(IBA) software. When no collision is imminent, pushing the brake even slightly results in extremely hard overbraking causing all items to fly forward. There is no way to turn off IBA without disabling the entire Automatic Emergency Braking System. To be clear, it is OK that the car senses inaccurately a collision and it is OK to apply the Automatic Emergency Braking Logic, the problem is that the Intelligent Braking Assist is too hard when a crash…

Owner-reported narrative. Look up ODI 11420090 at NHTSA ↗

Owner report 11492475 · 2022-11-06 (November 6, 2022)

While reversing at a downward slope, sudden strong braking will occur. It does not always happen but when it does it is very alarming and loud. I’m guessing something is wrong with the Automatic Emergency Braking system. There is no warning prior to it happening. I fear these occurrences may cause an accident if I’m not wanting to brake at that moment. I have made Michael Hohl Dealership in Carson City NV aware of this issue but they don’t have a remedy for the problem.

Owner-reported narrative. Look up ODI 11492475 at NHTSA ↗

Owner report 11626377 · 2024-11-20 (November 20, 2024)

There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-…

Owner-reported narrative. Look up ODI 11626377 at NHTSA ↗

Owner report 11373575 · 2020-11-07 (November 7, 2020)

2020 CADILLAC XT6 WITH ALL OPTIONS AND NEW VEHICLE WITH LESS THAN 400 MILES, FUEL GAUGE INDICATOR HASH MARKS THAT SHOW THE LEVEL OF FUEL ON THE FUEL GAUGE INTERMITTENTLY STOP WORKING UPON ENGINE STARTUP. DEALER HAS ALREADY CHECKED COMPUTER CODES AND FOUND NO ERROR CODES. DEALER STATES THEY HAVE RESET COMPUTERS SEVERAL TIMES TO CORRECT THIS ISSUE. DANGEROUS DRIVING WITHOUT KNOWING HOW MUCH FUEL IS REALLY IN THE FUEL TANK.

Owner-reported narrative. 900 miles reported. Look up ODI 11373575 at NHTSA ↗

Owner report 11376912 · 2020-11-28 (November 28, 2020)

THE FUEL GAUGE IS INTERMITTENTLY NOT SHOWING THE LEVEL OF FUEL IN THE FUEL TANK. HAD TO DRIVE TO THE DEALERSHIP WHEN THIS OCCURRED TO HAVE THE TECHNICIANS READ THE CODES ON THE COMPUTER. IF YOU SHUT THE CAR OFF, THE FUEL GAUGE RESETS AND THE TECHNICIANS ARE UNABLE TO FIND THE ERROR CODE. THE DEALERSHIP SERVICE DEPARTMENT WILL HAVE TO ORDER A NEW DASHBOARD INSTRUMENT CLUSTER PANEL. THE CAR ONLY HAS 1,948 MILES. THIS CAR HAS SERIOUS ELECTRICAL ISSUES.

Owner-reported narrative. 1,948 miles reported. Look up ODI 11376912 at NHTSA ↗

Owner report 11648581 · 2025-03-16 (March 16, 2025)

Transmission shudder at low RPMs. Feels like transmission should down shift sooner, but it shudders and shakes until RPMs get up higher. Does it when RPMs are around the 1500 mark. Vehicle almost seems like it will stall unless you give it more fuel to get RPMs up higher.

Owner-reported narrative. Look up ODI 11648581 at NHTSA ↗

Owner report 11745954 · 2026-06-23 (June 23, 2026)

Vehicle stalled while driving on a busy road creating a very dangerous situation. Could not put it in neutral to push it out of the road; it was partially in the road for over an hour. Had to have it towed to replace the fuel pump and fuel pump control unit. Found two recalls after the incident and was told by Cadillac that my VIN was excluded. 1. Fuel Pump Assembly Recall (N202314760 / NHTSA Campaign 20V639) Fuel Pump Power Control Module Recall (N252516900) Out of pocket expense was $1173.97

Owner-reported narrative. Look up ODI 11745954 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2020
4
2021
2
2022
3
2023
2
2024
2
2025
1
Recall campaigns data
CategoryCount
20204
20212
20223
20232
20242
20251

2020: 4; 2021: 2; 2022: 3; 2023: 2; 2024: 2; 2025: 1

Year-by-year records

Cadillac XT6 model-year comparison
Model yearComplaintsRecallsChange in recalls
2020364Not available
2021182-2
2022153+1
2023132-1
20241520
202581-1