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U.S. public vehicle records

Volkswagen ROUTAN problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

784 owner complaints analyzed

8 distinct recall campaigns

68,483 mi median reported failure mileage

Scope: 2008 to 2014 model years. Data snapshot: . 647 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 445 of 784 complaints (56.8%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Electrical and battery issues20626.3%
Engine operation16821.4%
Braking behavior16220.7%
Steering behavior14017.9%
Transmission and shifting607.7%
Fuel system concerns486.1%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
445
Engine
195
Service Brakes
83
Steering
76
Power Train
58
Unknown Or Other
57
Fuel/Propulsion System
55
Electronic Stability Control (Esc)
34
Component breakdown data
CategoryCount
Electrical System445
Engine195
Service Brakes83
Steering76
Power Train58
Unknown Or Other57
Fuel/Propulsion System55
Electronic Stability Control (Esc)34

Electrical System: 445; Engine: 195; Service Brakes: 83; Steering: 76; Power Train: 58; Unknown Or Other: 57; Fuel/Propulsion System: 55; Electronic Stability Control (Esc): 34

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
113
25,000 to 49,999
82
50,000 to 74,999
165
75,000 to 99,999
135
100,000 to 149,999
123
150,000 and above
29
Reported problems by failure mileage data
CategoryCount
Under 25,000113
25,000 to 49,99982
50,000 to 74,999165
75,000 to 99,999135
100,000 to 149,999123
150,000 and above29

Under 25,000: 113; 25,000 to 49,999: 82; 50,000 to 74,999: 165; 75,000 to 99,999: 135; 100,000 to 149,999: 123; 150,000 and above: 29

50,000 to 74,999 miles has the most reports with usable mileage (165). 137 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2009
8
2010
20
2011
46
2012
24
2013
47
2014
109
2015
116
2016
84
2017
90
2018
60
2019
62
2020
49
2021
29
2022
13
2023
14
2024
7
2025
4
2026
2
Complaints over time data
CategoryCount
20098
201020
201146
201224
201347
2014109
2015116
201684
201790
201860
201962
202049
202129
202213
202314
20247
20254
20262

2009: 8; 2010: 20; 2011: 46; 2012: 24; 2013: 47; 2014: 109; 2015: 116; 2016: 84; 2017: 90; 2018: 60; 2019: 62; 2020: 49; 2021: 29; 2022: 13; 2023: 14; 2024: 7; 2025: 4; 2026: 2

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 206 complaint narratives. Engine operation appears in 168 complaint narratives. Braking behavior appears in 162 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10325835 · 2010-04-15 (April 15, 2010)

THE REAR TAILGATE OF MY 2009 VOLKSWAGEN ROUTAN OPENED UP AUTOMATICALLY WHILE THE CAR WAS IN GEAR AND IN MOTION WHICH, ACCORDING TO THE OWNER'S MANUAL, IT SHOULD NOT DO EVEN IF THE POWER TAILGATE BUTTON IS PRESSED. THIS HAPPENED WHILE THE CAR WAS BEING PULLED INTO THE GARAGE WHICH RESULTED IN THE REAR WINDSHIELD SHATTERING UPON CONTACT WITH THE GARAGE DOOR OPENING. THE CAR WAS BROUGHT TO THE LOCAL VOLKSWAGEN DEALERSHIP THE SAME DAY AND NOTHING WAS FOUND IN THE DIAGNOSTICS THAT POINTED TO A FAILURE OF ANY SORT. THERE WERE PREVIOUS ELECTRICAL I…

Owner-reported narrative. 6,800 miles reported. Look up ODI 10325835 at NHTSA ↗

Owner report 10331625 · 2010-05-21 (May 21, 2010)

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE ELECTRICAL SLIDING DOOR WOULD NOT FUNCTION CORRECTLY. THE SENSOR FAILED AND HER CHILDS FINGERS AND PART OF HIS BODY WERE JAMMED IN THE DOOR. THE DEALER ADVISED THERE WERE NO FAILURES IN THE VEHICLE AND WHEN CONTACTING THE MANUFACTURER, THEY CONFIRMED THERE WERE NO FAILURES WITHIN THE VEHICLE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 11,000.

Owner-reported narrative. 1,000 miles reported. Look up ODI 10331625 at NHTSA ↗

Owner report 10671784 · 2015-01-12 (January 12, 2015)

TL* THE CONTACT OWNS A 2008 VOLKSWAGEN ROUTAN. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

Owner-reported narrative. 58,000 miles reported. Look up ODI 10671784 at NHTSA ↗

Owner report 10524463 · 2013-07-11 (July 11, 2013)

WHILE DRIVING ON 4 DIFFERENT OCCASIONS OVER THE LAST WEEK THE ENGINE SHUTS OFF WITHOUT WARNING. ONCE WHILE TURNING LEFT ACROSS TRAFFIC. THE VAN STOPPED RIGHT IN THE MIDDLE OF THE TURN AND WAS STARTED JUST IN TIME AND STARTED MOVING AS ONCOMING CAR ALSO SWERVED TO AVOID MY CAR STALLED RIGHT IN FRONT OF THEM. DEALER HAS NO IDEA WHAT IS CAUSING THE PROBLEM AND CAN ONLY GUESS THAT THE WIN MODULE NEEDS TO BE REPLACED. THERE IS A RECALL ON THE WIN MODULE FOR 2010, BUT NOT FOR 2009. *TR

Owner-reported narrative. 75,000 miles reported. Look up ODI 10524463 at NHTSA ↗

Owner report 10288990 · 2009-10-19 (October 19, 2009)

DRIVING APPROXIMATELY 25MPH WHEN THE ONE MONTH OLD VEHICLE JUST SUDDENLY FELT LIKE SOMEONE SLAMMED ON THE BRAKES. THE VEHICLE CAME TO A HALT. THE MOTOR WAS STILL RUNNING. I GOT IN THE CAR AGAIN TO MOVE IT OUT OF THE WAY AND THE SAME THING OCCURRED. IMMEDIATELY HAD IT TOWED TO THE VOLKSWAGEN DEALERSHIP. THERE IT STAYED FOR 13 DAYS. THE FOLLOWING PROBLEMS WERE REPAIRED/REPLACE: FAULTY TRANSMISSION SENSOR, REPLACED SENSOR. ALSO, ABS STEERING ANGLE SENSOR ERRATIC PERFORMANCE. FAULTY STEERING ANGLE SENSOR. REPLACED SENSOR. *TR

Owner-reported narrative. 1,719 miles reported. Look up ODI 10288990 at NHTSA ↗

Owner report 10291507 · 2009-11-09 (November 9, 2009)

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE MAKING A RIGHT TURN AT 10 MPH THE VEHICLE SWERVED TO THE RIGHT WITHOUT EFFORT. THE ANTI-SKID WARNING SENSOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER REPEATED BRAKE APPLICATION HE WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE STEERING ANGLE SENSOR. NO REPAIRS WERE MADE BECAUSE THE PART WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 9,000. UPDATED 12/7/09 *CN UPDATED 12/0…

Owner-reported narrative. 9,000 miles reported. Look up ODI 10291507 at NHTSA ↗

Owner report 10352967 · 2010-08-31 (August 31, 2010)

I HAVE HAD MY VOLKSWAGEN ROUTAN FOR ABOUT A YEAR AND A HALF. IN THAT TIME THE TRANSMISSION HAS GONE OUT TWICE NOW. THE FIRST TIME WAS AT 6K MILES AND IT WAS AT THE DEALER FOR 2 MONTHS BEFORE IT WAS FIXED. THERE WAS EVERY EXCUSE IN THE BOOK, FIRST THEY DIDN'T HAVE A TECH QUALIFIED TO FIX IT SO THEY HAD TO WAIT ON AN OUT OF STATE TECH TO COME IN. PARTS WERE BACKORDERED AND WHEN THEY CAME IN THE "FIX" DIDN'T WORK SO THEY HAD TO ORDER A NEW TRANSMISSION. NOW AT 15K MILES I STARTED HAVING MORE PROBLEMS WITH THE TRANSMISSION AND THE REAR POWER FOLDIN…

Owner-reported narrative. 15,000 miles reported. Look up ODI 10352967 at NHTSA ↗

Owner report 10870513 · 2016-05-24 (May 24, 2016)

THE VEHICLE DOES NOT START PERIODICALLY. THE VEHICLE WILL START FOR 2 TO 3 WEEKS AND THEN NOT START SEVERAL TIMES. IF YOU WAIT FOR A PERIOD OF TIME OR PLAY WITH THE FUSE BOX, OR TRY DIFFERENT WAYS TO START THE VEHICLE IT WILL START. THIS IS AN ELECTRICAL PROBLEM. I HAVE BEEN DRIVING AND HAD ALL THE DASHBOARD LIGHTS ILLUMINATE AND HAVE BEEPING NOISES FOR NO REASON. NO WARNING LIGHTS ARE ILLUMINATED AND NO ERRORS ARE ON THE COMPUTER. THE VEHICLE HAS A NEW BATTERY AND ALTERNATOR. I HAVE READ ONLINE THE ENTIRE TIPM UNIT(FUSE BOX/ELECTRICAL…

Owner-reported narrative. 92,000 miles reported. Look up ODI 10870513 at NHTSA ↗

Owner report 11220888 · 2019-06-18 (June 18, 2019)

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT CALLED HATFIELD VOLKSWAGEN (1495 AUTO MALL DR, COLUMBUS, OH 43228, [phone removed]) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO A FUEL PUMP RELAY FAILURE. THE FAILURE MILEAGE WAS 80,000.*DT

Owner-reported narrative. 80,000 miles reported. Look up ODI 11220888 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2008
0
2009
6
2010
2
2011
0
2012
1
2013
0
2014
0
Recall campaigns data
CategoryCount
20080
20096
20102
20110
20121
20130
20140

2008: 0; 2009: 6; 2010: 2; 2011: 0; 2012: 1; 2013: 0; 2014: 0

Year-by-year records

Volkswagen ROUTAN model-year comparison
Model yearComplaintsRecallsChange in recalls
200830Not available
20092946+6
20102402-4
20111750-2
2012631+1
201370-1
2014200