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U.S. public vehicle records

Volkswagen JETTA SPORTWAGEN problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

170 owner complaints analyzed

2 distinct recall campaigns

81,500 mi median reported failure mileage

Scope: 2008 to 2014 model years. Data snapshot: . 114 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 37 of 170 complaints (21.8%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior3218.8%
Engine operation2514.7%
Fuel system concerns2313.5%
Electrical and battery issues148.2%
Steering behavior127.1%
Transmission and shifting105.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
37
Fuel/Propulsion System
28
Suspension
24
Service Brakes
23
Unknown Or Other
21
Air Bags
19
Engine
19
Power Train
13
Component breakdown data
CategoryCount
Electrical System37
Fuel/Propulsion System28
Suspension24
Service Brakes23
Unknown Or Other21
Air Bags19
Engine19
Power Train13

Electrical System: 37; Fuel/Propulsion System: 28; Suspension: 24; Service Brakes: 23; Unknown Or Other: 21; Air Bags: 19; Engine: 19; Power Train: 13

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
4
25,000 to 49,999
11
50,000 to 74,999
30
75,000 to 99,999
31
100,000 to 149,999
30
150,000 and above
8
Reported problems by failure mileage data
CategoryCount
Under 25,0004
25,000 to 49,99911
50,000 to 74,99930
75,000 to 99,99931
100,000 to 149,99930
150,000 and above8

Under 25,000: 4; 25,000 to 49,999: 11; 50,000 to 74,999: 30; 75,000 to 99,999: 31; 100,000 to 149,999: 30; 150,000 and above: 8

75,000 to 99,999 miles has the most reports with usable mileage (31). 56 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2016
28
2017
16
2018
15
2019
27
2020
25
2021
11
2022
20
2023
15
2024
9
2025
3
2026
1
Complaints over time data
CategoryCount
201628
201716
201815
201927
202025
202111
202220
202315
20249
20253
20261

2016: 28; 2017: 16; 2018: 15; 2019: 27; 2020: 25; 2021: 11; 2022: 20; 2023: 15; 2024: 9; 2025: 3; 2026: 1

Pattern summary

Electrical System leads the component reports. Braking behavior appears in 32 complaint narratives. Engine operation appears in 25 complaint narratives. Fuel system concerns appears in 23 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11208154 · 2019-05-16 (May 16, 2019)

1.ON 3/23/2017 I PHYSICALLY SIGNED (INK SIGNATURE) TO PURCHASE A USED 2008 JETTA 2.WITHIN A WEEK THE 08 JETTA BROKE DOWN ON THE HIGHWAY 3.I IMMEDIATELY NOTIFIED (SELLER) PLEASANT VALLEY MOTORS, RALEIGH, NC (PVM) AND TOLD ME TO TOW IT TO MY HOME AND PVM WILL TOW THE VEHICLE WITH THEIR MECHANIC & FIX THE PROBLEM. 4.WHILE VEHICLE SAT FOR A WEEK, I HAD A MOBILE CO. CONDUCT A DIAGNOSTIC. RESULTS:REAR BRAKES ON DRIVER-SIDE WERE METAL TO METAL AND NEEDED TO BE REPLACED,ALSO CLUTCH WAS NOT FUNCTIONING, SLVE CYLINDER NEEDED TO BE REPLACED, ALSO NUT THAT…

Owner-reported narrative. Look up ODI 11208154 at NHTSA ↗

Owner report 10944390 · 2017-01-11 (January 11, 2017)

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT THE SPEEDOMETER FAILED WITHOUT WARNING. IN ADDITION, THE ABS INDICATOR ILLUMINATED AND THE FUEL MILEAGE SENSOR FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED, AND THE ABS CORD WAS BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. TH…

Owner-reported narrative. 71,000 miles reported. Look up ODI 10944390 at NHTSA ↗

Owner report 10850216 · 2016-03-17 (March 17, 2016)

ENGINE BEGAN TO RUN ROUGH AND GLOW-PLUG LIGHT ILLUMINATED. WITHIN 3 MILES THE POWER DIMINISHED AND CHECK ENGINE LIGHT CAME ON. STOPPED FOR A STOP SIGN AND THE CAR STALLED IN THE INTERSECTION AND WOULD NOT START. DEALER HAS IDENTIFIED METAL IN THE HIGH PRESSURE FUEL PUMP.

Owner-reported narrative. 93,000 miles reported. Look up ODI 10850216 at NHTSA ↗

Owner report 11121827 · 2018-08-23 (August 23, 2018)

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE INDEPENDENT MECHANIC CONTACTED MAG VOLKSWAGEN (6335 PERIMETER LOOP RD, DUBLIN, OH 43017, [phone removed]) TO ASSIST WITH THE DIAGNOSTIC TEST. THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED ALONG WITH THE ENTIRE FUEL SYSTEM DUE TO METAL SHAVINGS IN THE FUEL PUMP AND FUEL LINE. THE VEHICLE WA…

Owner-reported narrative. 190,000 miles reported. Look up ODI 11121827 at NHTSA ↗

Owner report 10875804 · 2016-06-22 (June 22, 2016)

CATASTROPHIC MALFUNCTION OF HIGH PRESSURE FUEL PUMP WITH METAL SHARDS IN THE FUEL SYSTEM. FUEL WAS NOT CONTAMINATED. THE VEHICLES MIL LIGHT CAME ON WHILE DRIVING ON THE HIGHWAY, WAS ABLE TO STEER THE VEHICLE OFF HIGHWAY.

Owner-reported narrative. 145,000 miles reported. Look up ODI 10875804 at NHTSA ↗

Owner report 10850258 · 2016-03-17 (March 17, 2016)

ELECTRICAL LIGHTING MONITORING SYSTEM STARTED GOING THROUGH SEVERAL ACTIONS INDICATING RIGHT FRONT LOW BEAM WAS OUT, THEN LEFT REAR BRAKE LIGHT WAS OUT, THEN FRONT, RIGHT SIGNAL LIGHT WAS OUT, THEN LEFT REAR SIGNAL LIGHT WAS OUT, THEN LICENSE BRACKET LIGHT WAS OUT. ALL THIS HAPPENED WHILE THE AUTO WAS BEING DRIVEN ON A STRAIGHT SECTION OF HIGHWAY. CARRIED AUTO TO LOCAL SERVICE MAN WHO SAID IT WOULD BE BETTER FOR VOLKSWAGEN TO LOOK AT IT, AS IT INVOLVED MAJOR ELECTRICAL PROBLEMS. ALTHOUGH CAR HAD BEEN TURNED OFF, THE BATTERY HAD TO BE RE-CHARGE…

Owner-reported narrative. 104,000 miles reported. Look up ODI 10850258 at NHTSA ↗

Owner report 10852993 · 2016-04-01 (April 1, 2016)

RCD-315 RADIO DIED. WHILE DRIVING ON COUNTRY ROAD, RADIO POPPED AND DIED. AFTER ELECTRICAL TEST OF FUSES AND INTERNET SEARCH, I DETERMINED THAT THE RADIO COULD NOT BE REPAIRED. THE SAFETY ISSUE ON THIS IS THAT THE BLUETOOTH MODULE WAS STILL ACTIVE AND THERE WAS NO WAY TO TURN IT OFF OTHER THAN UNPLUGGING THE BLUETOOTH. SINCE I USE HANDS FREE PHONE, THIS IS A HAZARDOUS FAILURE. I LOCATED 100'S OF WEBSITES THAT TALKED ABOUT THIS RADIO ISSUE AND THE RESULTING ELECTRICAL PROBLEMS THAT THIS FAILURE CAUSES. THIS ISSUE SHOULD BE A RECALL PRIORIT…

Owner-reported narrative. 115,500 miles reported. Look up ODI 10852993 at NHTSA ↗

Owner report 11554680 · 2023-11-11 (November 11, 2023)

Random unwanted braking action during driving and dangerous steering force to the right side.I had to use both hands and force to keep car on the road on the interstate. No fault codes found VW Dealership could not find any Problem.They replaced the ABS Modem to a cost of $2669 but the problem remains.The brakes lock up when just backing up on my driveway too.I have read on the VW forums that a lot of people are having the same problems on 2009, 2012,2013 Jetta.I am afraid to take the car on the road and especially on the interstate again!

Owner-reported narrative. Look up ODI 11554680 at NHTSA ↗

Owner report 11114933 · 2018-07-31 (July 31, 2018)

ABS CONTROL MODULE PROBLEM/FAILURE WE SAW A RECALL FOR 2009 MODELS WITH THIS ISSUE! OUR VEHICLE IS A 2010 JETTA SPORTWAGON WITH LESS THAN 80K MILES ON IT WHICH WE PURCHASE DIN DECEMBER OF 2009 WITH A 7 YEAR/100K MILE EXTENDED WARRANTY. WE WERE ALWAYS REALLY HAPPY WITH THE CAR UNTIL WE GOT THE NOTICE THAT THIS WAS ONE OF THE CARS WITH THE EMISSIONS CHEATS IN IT. AS WE HAD SUCH LITTLE MILEAGE ON THE CAR WE ELECTED (AFTER MUCH CONTEMPLATION MIND YOU) TO HAVE THE CAR "FIXED" AND TOOK THE $5K IN RESTITUTION THEY OFFERED. JUST AFTER THE EMISSION…

Owner-reported narrative. Look up ODI 11114933 at NHTSA ↗

Owner report 11566975 · 2024-01-22 (January 22, 2024)

While driving the vehicle, suddenly and without warning it downshifted, went into limp mode and became stuck in second gear. Fortunately, I was driving on a secondary road with little traffic. Had I been on a major road or highway, its likely I would have been rear ended resulting in injury/death. I have taken vehicle to dealership where it has been confirmed it is the DSG transmission caused by a faulty Mechatronics unit. I am being told the entire transmission needs to be replaced. Had VW recalled and fixed the problem earlier, I would no…

Owner-reported narrative. Look up ODI 11566975 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2008
0
2009
1
2010
1
2011
1
2012
1
2013
1
2014
1
Recall campaigns data
CategoryCount
20080
20091
20101
20111
20121
20131
20141

2008: 0; 2009: 1; 2010: 1; 2011: 1; 2012: 1; 2013: 1; 2014: 1

Year-by-year records

Volkswagen JETTA SPORTWAGEN model-year comparison
Model yearComplaintsRecallsChange in recalls
200820Not available
2009151+1
20102310
20113310
20122710
20133610
20143410