2020 Volvo XC60: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
22 owner complaints analyzed
6 distinct recall campaigns
11,850 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 4 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 8 of 22 complaints (36.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 5 | 22.7% |
| Electrical and battery issues | 4 | 18.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 8 |
| Unknown Or Other | 5 |
| Service Brakes | 4 |
| Engine | 2 |
| Wheels | 2 |
| Air Bags | 1 |
| Air Bags:Srs Malfunction Warning Lamp/Light | 1 |
| Forward Collision Avoidance: Automatic Emergency Braking | 1 |
Electrical System: 8; Unknown Or Other: 5; Service Brakes: 4; Engine: 2; Wheels: 2; Air Bags: 1; Air Bags:Srs Malfunction Warning Lamp/Light: 1; Forward Collision Avoidance: Automatic Emergency Braking: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 18 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 3 |
| 2021 | 2 |
| 2022 | 4 |
| 2023 | 3 |
| 2024 | 4 |
| 2025 | 1 |
| 2026 | 5 |
2020: 3; 2021: 2; 2022: 4; 2023: 3; 2024: 4; 2025: 1; 2026: 5
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 5 complaint narratives. Electrical and battery issues appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11330568 · 2020-06-24 (June 24, 2020)
WHILE DRIVING ON A FREEWAY (70 DEGREES EXTERNAL TEMP), MY RIGHT REAR WINDOW SPONTANEOUSLY SHATTERED WITH NO CONTACT. THERE WAS A LOUD POP AND THE ENTIRE WINDOW SHATTERED INTO TINY BITS. *TR
Owner-reported narrative. 4,500 miles reported. Look up ODI 11330568 at NHTSA ↗
Owner report 11364197 · 2020-10-13 (October 13, 2020)
TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V144000 (FORWARD COLLISION AVOIDANCE). THE VEHICLE WAS TAKEN TO LOCAL DEALER VOLVO CARS SAN DIEGO LOCATED AT 5350 KEARNY MESA RD, SAN DIEGO, CA 92111, [phone removed] WHERE THE RECALL…
Owner-reported narrative. 6,000 miles reported. Look up ODI 11364197 at NHTSA ↗
Owner report 11385337 · 2020-12-28 (December 28, 2020)
VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESPONSE - "WAIT TILL IT UNFREEZES". THERE DOES NOT SEEM TO BE A METHOD TO ROTATE IT MANUALLY OTHER THAT FORCE WHICH APPEARS TO CAUSE BREAKAGE. IF YOU CAN'T WAIT, IT LEAVES THE DRIVER WITHOUT A MEANS OF EASILY SEEING APPROACHING TRAFFIC. FULLY ROTATING …
Owner-reported narrative. 17,700 miles reported. Look up ODI 11385337 at NHTSA ↗
Owner report 11438075 · 2021-10-25 (October 25, 2021)
1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant…
Owner-reported narrative. Look up ODI 11438075 at NHTSA ↗
Owner report 11443740 · 2021-12-14 (December 14, 2021)
Without incident, the rear driver side tire on our 2020 Volvo XC60 blew out on the sidewall on December 1, 2021. The tire, original to our purchase of the new vehicle, had approximately 10,600 miles on it. There was no other damage to any other part of the tire or wheel. Unfortunately, even though we requested Discount Tire (who replaced the tire) to keep the tire for us, they did not so we don't have it for inspection. Regardless, I have several pictures and a couple of videos of the tire (while on the vehicle). No accident occurred and th…
Owner-reported narrative. Look up ODI 11443740 at NHTSA ↗
Owner report 11476320 · 2022-07-28 (July 28, 2022)
Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.
Owner-reported narrative. Look up ODI 11476320 at NHTSA ↗
Owner report 11492842 · 2022-11-09 (November 9, 2022)
Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car…
Owner-reported narrative. Look up ODI 11492842 at NHTSA ↗
Owner report 11495081 · 2022-11-28 (November 28, 2022)
The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
Owner-reported narrative. Look up ODI 11495081 at NHTSA ↗
Recall history
6 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V144000 · Forward Collision Avoidance: Automatic Emergency Braking | Forward Collision Avoidance:Software:Pedestrian/Cyclist/Object/Obstacle/ Recognition
Reported: 2020-03-12 (March 12, 2020)
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Consequence: If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Remedy: Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.
NHTSA campaign record ↗20V503000 · Visibility/Wiper | Visibility:Windshield Wiper/Washer:Linkages
Reported: 2020-08-25 (August 25, 2020)
Volvo Car of N.A., LLC (Volvo Cars) is recalling certain 2018-2020 XC60 vehicles. The nuts that secure the front wipers may not have been sufficiently tightened, possibly causing the wipers to not function properly.
Consequence: The risk of the front wiper arms nut fixation to loosen and not holding the arm in correct position, the wiper function could be reduced and vision could be impaired, thus increasing the risk of a crash.
Remedy: Volvo Car will notify owners, and dealers will tighten the nuts holding the front windshield wiper arms in position, free of charge. The recall began September 29, 2020. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10044.
NHTSA campaign record ↗21V414000 · Electrical System:Wiring:Fuses And Circuit Breakers | Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2021-06-02 (June 2, 2021)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
Consequence: Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10100.
NHTSA campaign record ↗21V716000 · Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip | Service Brakes, Hydraulic
Reported: 2021-09-15 (September 15, 2021)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Consequence: Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
Remedy: Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10120.
NHTSA campaign record ↗23V001000 · Steering
Reported: 2023-01-05 (January 5, 2023)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
Consequence: A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
Remedy: Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.
NHTSA campaign record ↗25V179000 · Electrical System:Propulsion System:Traction Battery | Electrical System:Software
Reported: 2025-03-24 (March 24, 2025)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Consequence: A short circuit in a high-voltage battery increases the risk of a fire.
Remedy: Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.
NHTSA campaign record ↗