2011 Volkswagen TIGUAN: complaints, problems and recalls

2011 VOLKSWAGEN TIGUAN. CONSUMER STATES MALFUNCTION OF ELECTRONIC PARKING BRAKE *TGW THE CONSUMER WAS DRIVING DOWN THE HIGHWAY AT 50 MPH. MOMENTS BEFORE, COFFEE FROM AN OVER-FILLED CUP HAD SPILLED INTO THE RECESSED AREA WHERE THE ELECTRONIC PARKING BRAKE SWITCH WAS LOCATED. WHEN THE CONSUMER REACHED FOR SOME NAPKINS, THE VEHICLE SUDDENLY CAME TO A SCREAMING HALT IN THE MIDDLE OF THE LANE. THE ENGINE WAS STILL RUNNING, BUT THE BRAKES WOULD NOT RELEASE. THE CONSUMER THEN PULLED THE PARKING BRAKE SWITCH; AFTER A NUMBER OF PULLS, IT FINALLY RELEA…

Owner-reported narrative. Look up ODI 10424855 at NHTSA ↗

THE CRUISE CONTROL SPEED SETTING, UNDER CERTAIN CONDITIONS, WILL INCREASE WHEN THE DECREASE SPEED BUTTON IS PRESSED. MORE SPECIFICALLY, WHEN REDUCING THE CRUISE CONTROL SPEED USING THE TOGGLE SWITCH AT THE END OF TURN SIGNAL STEM ON THE LEFT OF THE STEERING COLUMN, THE CRUISE SPEED WILL INCREASE BACK TO THE ORIGINAL SPEED IF THERE IS ANY HESITATION IN RESETTING THE SPEED. FOR EXAMPLE, IF THE SPEED IS SET AT 55 AND THE TOGGLE SWITCH IS PRESSED 5 TIMES TO SLOW THE CAR AND RESET THE SPEED TO 50, IF THERE IS A HESITATION OF A SECOND OR TWO AND THEN…

Owner-reported narrative. 100 miles reported. Look up ODI 10447167 at NHTSA ↗

SPORADIC, COMPLETE BRAKE FAILURE. BRAKES FAIL TO CATCH, PETAL DEPRESSED TO THE FLOOR DOES NOT INITIATE ANY BRAKING. ONCE BRAKES ARE COMPLETELY RELEASED AND PUSHED AGAIN BRAKES FINALLY CATCH. THIS ISSUE OCCURS AT DIFFERENT SPEEDS, SOMETIMES RIGHT AFTER CAR IS STARTED, OTHER TIMES AFTER IT HAS BEEN RUNNING A WHILE. HAS OCCURRED 5-7 TIMES IN THE LAST YEAR. VW TECHNICIANS CANNOT REPRODUCE, SO WILL NOT DO ANYTHING TO FIX. LUCKY THERE HAS BEEN ENOUGH STOPPING DISTANCE IN THE PREVIOUS INSTANCES TO PUS THE BRAKES TWICE, BUT THIS PRESENTS A SAFETY…

Owner-reported narrative. 10,000 miles reported. Look up ODI 10482584 at NHTSA ↗

I WAS DRIVING ON THE HIGHWAY WITHIN THE LIMITED SPEED. THE STEERING WHEEL WAS SUDDENLY OUT OF MY CONTROL. THE CAR MOVED LEFT AND RIGHT, BUT I COULDN'T CONTROL IT. I HIT THE BRAKE AND EVENTUALLY STOPPED BY HIT THE GUARDRAIL AFTER TURNING 180 DEGREE ON THE HIGHWAY. THE STEERING WHEEL LIGHT WAS ON BUT DISAPPEARED AFTERWARDS. THIS WAS A REALLY SCARING EXPERIENCE. I COULD BE KILLED. AFTER COMPLAINING THE STEERING WHEEL PROBLEM TO VOLKSWAGEN, SINCE THE STEERING WHEEL LIGHT (ORANGE) DISAPPEARED, THE CUSTOMER REPRESENTATIVE SAID IT WAS ME WHOM CAUSED T…

Owner-reported narrative. Look up ODI 10483563 at NHTSA ↗

WHILE DRIVING ON THE HIGHWAY AT NIGHT, MULTIPLE INDICATOR LIGHTS BEGAN FLASHING IN THE FOLLOWING ORDER: CHECK FRONT RIGHT LOW BEAM, CHECK FRONT RIGHT FOG LIGHT, CHECK REAR LEFT SIDE LIGHT, CHECK LEFT FRONT SIDE LIGHT, NUMBER PLATE CHECK LICENSE PLATE LIGHTING, CHECK THIRD BRAKE LIGHT, CHECK REAR LEFT BRAKE LIGHT, CHECK FRONT RIGHT TURN SIGNAL, AND CHECK REAR RIGHT SIDE LIGHT. I PULLED OVER TO THE SIDE OF THE HIGHWAY TO EXAMINE THE CAR. ONLY ONE HEAD-LIGHT AND ONE TAIL-LIGHT WAS WORKING. ALL OTHER LIGHTS WERE OUT. I TURNED THE CAR OFF AND BA…

Owner-reported narrative. 27,920 miles reported. Look up ODI 10490408 at NHTSA ↗

ALL THE EXTERIOR LIGHTING WAS INTERMITTENTLY NOT WORKING. TURNING ON HEADLAMPS AND TURNING ON BRIGHT LIGHTS WOULD OFTEN FIX THE PROBLEM - HEADLIGHTS, BLINKERS AND FOG LAMPS WOULD WORK AGAIN. WHEN THIS WOULD NOT WORK MORE OFTEN THAN NOT TURNING THE CAR OFF AND STARTING IT AGAIN WOULD RESOLVE THE ISSUE. DEALERSHIP INITIALLY REPLACED A CONTROL MODULE IN JANUARY OF 2013. PROBLEM WENT AWAY FOR A WHILE. WHEN THE PROBLEM CAME BACK TODAY, THE DEALERSHIP STATED THEY HAD NOW HAD MULTIPLE INSTANCES OF THIS PROBLEM AND SUSPECTED A MELTED FUSE BLOCK …

Owner-reported narrative. 46,000 miles reported. Look up ODI 10501271 at NHTSA ↗

I STARTED RECEIVING WARNING LIGHTS THAT THERE WERE BURNED OUT BULBS AROUND THE CAR. IT STARTED WITH THE RIGHT FRONT HIGH BEAM, THEN LOW BEAM. I CALLED THE DEALERSHIP TO SCHEDULE AN APPOINTMENT FOR THE SAME DAY AS THERE WAS A SAFETY CONCERN WITH AN OUT HEADLIGHT. ON MY WAY TO THE DEALERSHIP THE WARNING LIGHT WENT OFF AND I WENT HOME. BY THE END OF THE NEXT DAY AND I STARTED TO RECEIVING THE SAME WARNING, RIGHT FRONT HIGH AND LOW BEAM. THE WARNING WOULD GO AWAY IF I CYCLED THE LIGHTS ON AND OFF AND THE HIGH AND LOW BEAM WOULD COME BACK ON. …

Owner-reported narrative. 94,000 miles reported. Look up ODI 10502373 at NHTSA ↗

INTERMITTENT FAILURE OF RIGHT HEADLIGHT AND TURN SIGNAL. VW DEALERSHIP DIAGNOSED AS MELTED FUSE BOX. FUSE BOX REPLACED AND ISSUE RESOLVED. *TR

Owner-reported narrative. 36,000 miles reported. Look up ODI 10504495 at NHTSA ↗

Reported: 2013-11-22 (November 22, 2013)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2011 Tiguan vehicles manufactured July 2007 through June 2011. Due to a problem with the fuse for the exterior lights, the holder for the fuse that controls the vehicle's exterior lights circuit may melt.

Consequence: If the holder melts, there may be a partial loss of exterior lighting. Reduced vehicle illumination diminishes the vehicle's visibility, increasing the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will replace the fuse, free of charge. Owners may contact Volkswagen at 1-800-893-5298. Volkswagen's recall number is 97Z9/2V.

Reported: 2014-07-21 (July 21, 2014)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2014 Tiguan vehicles manufactured July 2007 to June 2014. When using winterized fuel, in certain conditions bubbles may form in the fuel system which could result in the vehicle stalling.

Consequence: A vehicle stall increases the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will update the vehicle's software to increase the fuel pump pressure, free of charge. The recall is expected to begin August 19, 2014. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24AV/2W.

Reported: 2015-08-04 (August 4, 2015)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Consequence: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.