2025 Toyota PRIUS: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
16 owner complaints analyzed
2 distinct recall campaigns
12,450 mi median reported failure mileage
Scope: 2025 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 6 of 16 complaints (37.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 4 | 25.0% |
| Electrical and battery issues | 3 | 18.8% |
| Transmission and shifting | 1 | 6.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 6 |
| Unknown Or Other | 3 |
| Forward Collision Avoidance: Adaptive Cruise Control | 2 |
| Forward Collision Avoidance: Automatic Emergency Braking | 2 |
| Latches/Locks/Linkages | 2 |
| Power Train | 2 |
| Service Brakes | 2 |
| Back Over Prevention: Warnings | 1 |
Electrical System: 6; Unknown Or Other: 3; Forward Collision Avoidance: Adaptive Cruise Control: 2; Forward Collision Avoidance: Automatic Emergency Braking: 2; Latches/Locks/Linkages: 2; Power Train: 2; Service Brakes: 2; Back Over Prevention: Warnings: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 14 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2025 | 10 |
| 2026 | 6 |
2025: 10; 2026: 6
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 4 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11648206 · 2025-03-13 (March 13, 2025)
2023+ Toyota Prius models display an advertisement on the touchscreen head unit and there is no way to remove it besides subscribing to Toyota's optional "Drive Connect" feature. Displaying an advertisement to the driver of a car that cannot be turned off without paying is a safety hazard.
Owner-reported narrative. Look up ODI 11648206 at NHTSA ↗
Owner report 11648631 · 2025-03-17 (March 17, 2025)
The headlights at night are too low. They only illuminate 1 car's length away and Toyota doesn't want to touch it to raise it more. I asked my local dealer SF Toyota Service Center, where I said "It feels dangerous", and they just kinda shrugged their shoulders. This is not a defect, it seems to be as intended (or at least as rolled off the factory floor) because other 2023 Prius owners agree it is aimed too low. Someone believes they were "optimized" for the Radar Cruise Control camera, and not the driver. Some also report that an internal …
Owner-reported narrative. Look up ODI 11648631 at NHTSA ↗
Owner report 11652443 · 2025-04-02 (April 2, 2025)
As I was pulling my car into a parking space with the brake applied lightly, the car suddenly lost braking and lurched forward when the front wheels touched the curb. This caused the front of the car to jump the curb and hit a tree a foot or two away. My foot was on the brake during this and the car did not brake automatically, or engage any other sort of safety measure. This was terrifying and I could have easily hit a pedestrian or injured myself and the passengers of my vehicle on impact. I completely lost control of the vehicle's braking …
Owner-reported narrative. Look up ODI 11652443 at NHTSA ↗
Owner report 11668775 · 2025-06-23 (June 23, 2025)
The wireless charging in my vehicle and others have reported the same problem. The phone gets so hot to the touch while charging that it is causing cell phones to shutdown and possibly damage them. There needs to be a update to provide cooling air to the charging area to avoid customers phone damage or worse a possible fire due to the extreme temperature the phones are obtaining.
Owner-reported narrative. Look up ODI 11668775 at NHTSA ↗
Owner report 11671286 · 2025-07-04 (July 4, 2025)
I started hearing a scratching/rubbing noise from the brake, and feeling the scratching/rubbing through the brake pedal, making it difficult to push down. I almost crashed in the ally into my garage, but the emergency braking took over and stopped the car very suddenly, snapping my neck a bit, and it is still sore as of me writing this report. Since then brake pedal makes scratching/dry rubbing noise with heavy rubbing and grabbing feel through pedal. It only happens at 20mph or below during quick stops (not smooth stop, press pedal quickly), …
Owner-reported narrative. Look up ODI 11671286 at NHTSA ↗
Owner report 11685015 · 2025-09-04 (September 4, 2025)
Randomly, the car have a delay of approximately 2 seconds when I hit the gas pedal. It happened multiple times, 2-3 times per day. The gas pedal can pe pressed to the floor, it won’t react. After 2 seconds or so it will react and drive normally. I noticed this is happening when the car is in EV mode ( I’m either stopped at red light, or I’m slowing down a bit/taking a turn. This is a hazardous situation and very dangerous.
Owner-reported narrative. Look up ODI 11685015 at NHTSA ↗
Owner report 11687772 · 2025-09-17 (September 17, 2025)
2025 Toyota Prius XLE. The upgraded 12 inch infotainment flickers light then dark then back to light several times. Automatic braking is being turned off without knowledge. The Toyota cruise control and adaptive cruise control will say unavailable or see owners manual. Different safety features will turn off on their own. The 12 inch infotainment center will switch from Apple car play to regular radio (Sirius Xm) on its own.
Owner-reported narrative. Look up ODI 11687772 at NHTSA ↗
Owner report 11697030 · 2025-11-02 (November 2, 2025)
Infotainment screen stuck on "Experience Drive Connect" screen which disables all the safety devices on the vehiucle. OEM needs to update the software to remove this screen. Screen is tied to Toyota subscription service. I believe all new Toyota products would have this vulnerability.
Owner-reported narrative. Look up ODI 11697030 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
25V744000 · Back Over Prevention:Display Function
Reported: 2025-10-30 (October 30, 2025)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
NHTSA campaign record ↗26V049000 · Electrical System:Wiring:Switches/Knobs/Buttons | Latches/Locks/Linkages:Doors:Latch
Reported: 2026-01-28 (January 28, 2026)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Consequence: A door that unexpectedly opens while the vehicle is moving increases the risk of injury.
Remedy: Dealers will modify the rear door switch circuits, free of charge. Owner letters were mailed July 13, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB03 and 26TA03. This recall expands and replaces NHTSA recall number 24V274. Vehicles repaired under the previous recall will need to have the new remedy performed.
NHTSA campaign record ↗