2022 Polestar POLESTAR 2: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
305 owner complaints analyzed
4 distinct recall campaigns
20,000 mi median reported failure mileage
Scope: 2022 model year. Data snapshot: . 5 complaints include usable failure mileage.
Most common problems
Back Over Prevention: Sensing System: Camera is the most frequently named component, appearing in 197 of 305 complaints (64.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 14 | 4.6% |
| Transmission and shifting | 11 | 3.6% |
| Steering behavior | 4 | 1.3% |
| Electrical and battery issues | 3 | 1.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Back Over Prevention: Sensing System: Camera | 197 |
| Electrical System | 45 |
| Unknown Or Other | 40 |
| Visibility/Wiper | 20 |
| Back Over Prevention: Rearview System Braking | 10 |
| Fuel/Propulsion System | 9 |
| Back Over Prevention: Warnings | 8 |
| Lane Departure: Blind Spot Detection | 6 |
Back Over Prevention: Sensing System: Camera: 197; Electrical System: 45; Unknown Or Other: 40; Visibility/Wiper: 20; Back Over Prevention: Rearview System Braking: 10; Fuel/Propulsion System: 9; Back Over Prevention: Warnings: 8; Lane Departure: Blind Spot Detection: 6
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 300 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 32 |
| 2023 | 5 |
| 2024 | 23 |
| 2025 | 212 |
| 2026 | 33 |
2022: 32; 2023: 5; 2024: 23; 2025: 212; 2026: 33
Pattern summary
Back Over Prevention: Sensing System: Camera leads the component reports. Braking behavior appears in 14 complaint narratives. Transmission and shifting appears in 11 complaint narratives. Steering behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11445851 · 2022-01-02 (January 2, 2022)
I got my Polestar 2 in November and just realized my 19" Michelin Primacy 4 tires are summer tires. I live in the Northeast US where the weather gets very cold and we get a lot of snow. I looked at my window sticker and it doesn't say anything about summer tires. I'm surprised that Polestar / Volvo negligently put summer tires on a NON-performance model and did not inform customers like me in snowy regions - this is very dangerous! Polestar really needs to either provide all season tires as standard in snowy regions or proactively inform custom…
Owner-reported narrative. Look up ODI 11445851 at NHTSA ↗
Owner report 11448468 · 2022-01-22 (January 22, 2022)
The rear brake pads on Polestar 2s (P2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. This appears to happen in wet climates, after its driven in the rain, after the wheels are cleaned with water, or stored in a humid space. Typical symptoms are: (a) the morning after the pads are exposed to water or excessive humidity, the brakes makes a loud THUD noise when initially moving it out of standstill; (b) it then proceeds with a low-pitched grinding noise coming …
Owner-reported narrative. Look up ODI 11448468 at NHTSA ↗
Owner report 11450801 · 2022-02-07 (February 7, 2022)
Selt belt indicator light turns off after about a minute of sitting or a minute of driving even if the seatbelt is not buckled. There is a concern the system is turning off the indicator despite the fact that the driver side seat belt remains unbuckled. Also, that the airbag may not deploy as it's designed to because it is not accurately identify if a seat belt is buckled.
Owner-reported narrative. Look up ODI 11450801 at NHTSA ↗
Owner report 11451202 · 2022-02-09 (February 9, 2022)
4G LTE (TCAM) lost cellular signal, which controls all connectivity to car including entertainment, driver assistance, SOS and sometimes access to unlock/lock car
Owner-reported narrative. Look up ODI 11451202 at NHTSA ↗
Owner report 11451207 · 2022-02-09 (February 9, 2022)
The car spontaneously loses contact with all wireless capabilities. This disables the keys from working to start/lock/unlock the car, breaks SOS/assist functionality, and disables all internet connectivity. The car has been to the dealership twice so far and they have been unable to fix the problem. They said that there is a software update that will be available 3/22 that will supposedly fix some of the problems. In the meantime they have acknowledged that nothing can be done in the service documentation.
Owner-reported narrative. Look up ODI 11451207 at NHTSA ↗
Owner report 11451287 · 2022-02-09 (February 9, 2022)
Polestar TCAM stopped working. No LTE.
Owner-reported narrative. Look up ODI 11451287 at NHTSA ↗
Owner report 11452552 · 2022-02-17 (February 17, 2022)
Lane keeping assistance function consistently steers the vehicle onto freeway exits when used on the freeway. (note, this is in California with exits using CA's normal shoulder line markings) The steering onto the exit happens abruptly, with significant steering authority; rapid assertive driver intervention is required to maintain vehicle in lane. This behavior appeared after the vehicle completed an OTA update to software version P1.8.
Owner-reported narrative. Look up ODI 11452552 at NHTSA ↗
Owner report 11452923 · 2022-02-19 (February 19, 2022)
Vehicle TCAM module stops working, losing LTE connectivity and other vehicle telematics including ‘SOS’ emergency communication features.
Owner-reported narrative. Look up ODI 11452923 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
21V110000 · Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm):Software
Reported: 2021-02-24 (February 24, 2021)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Consequence: A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
Remedy: Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10079.
NHTSA campaign record ↗24V477000 · Equipment:Electrical:Infotainment:Software | Back Over Prevention: Sensing System: Camera
Reported: 2024-06-26 (June 26, 2024)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
NHTSA campaign record ↗25V280000 · Back Over Prevention:Software
Reported: 2025-04-25 (April 25, 2025)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
NHTSA campaign record ↗25V615000 · Back Over Prevention:Software
Reported: 2025-09-15 (September 15, 2025)
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Consequence: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
NHTSA campaign record ↗