2019 Nissan MURANO: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
43 owner complaints analyzed
1 distinct recall campaigns
10,300 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 15 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 10 of 43 complaints (23.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 13 | 30.2% |
| Electrical and battery issues | 3 | 7.0% |
| Steering behavior | 2 | 4.7% |
| Transmission and shifting | 1 | 2.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 10 |
| Forward Collision Avoidance: Automatic Emergency Braking | 7 |
| Air Bags | 5 |
| Forward Collision Avoidance: Warnings | 5 |
| Vehicle Speed Control | 5 |
| Service Brakes | 4 |
| Exterior Lighting | 2 |
| Structure:Body | 2 |
Unknown Or Other: 10; Forward Collision Avoidance: Automatic Emergency Braking: 7; Air Bags: 5; Forward Collision Avoidance: Warnings: 5; Vehicle Speed Control: 5; Service Brakes: 4; Exterior Lighting: 2; Structure:Body: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 10 |
| 25,000 to 49,999 | 4 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 10; 25,000 to 49,999: 4; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (10). 28 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 9 |
| 2020 | 4 |
| 2021 | 7 |
| 2022 | 4 |
| 2023 | 4 |
| 2024 | 6 |
| 2025 | 3 |
| 2026 | 6 |
2019: 9; 2020: 4; 2021: 7; 2022: 4; 2023: 4; 2024: 6; 2025: 3; 2026: 6
Pattern summary
Unknown Or Other leads the component reports. Braking behavior appears in 13 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Steering behavior appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11196882 · 2019-04-17 (April 17, 2019)
WHILE DRIVING ON A HIGHWAY, MY PANORAMIC SUN ROOF ON MY BRAND NEW NISSAN MURANO EXPLODED. SOUNDED LIKE A GUNSHOT INSIDE MY CAR. IT WAS NOT A ROCK OR DEBRIS, IT JUST SHATTERED.
Owner-reported narrative. 2,035 miles reported. Look up ODI 11196882 at NHTSA ↗
Owner report 11222537 · 2019-06-25 (June 25, 2019)
TL* THE CONTACT OWNS A 2019 NISSAN MURANO. WHEN THE CONTACT ATTEMPTED TO BRAKE AND DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN STATIONARY FOR THREE SECONDS. THEN, WITHOUT WARNING, THE VEHICLE WOULD SURGE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FREQUENTLY AND THE VEHICLE NEARLY CRASHED INTO ANOTHER VEHICLE ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,076. *AS UPDATE: THE MANUFACTURER AND DEALER WE…
Owner-reported narrative. 3,076 miles reported. Look up ODI 11222537 at NHTSA ↗
Owner report 11241499 · 2019-08-01 (August 1, 2019)
2019 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TOUCH SCREEN RADIO. *LD THE CONSUMER STATED THE AUTO EMERGENCY BRAKING SYSTEM WARNINGLIGHT ILLUMINATED. THE DEALER WAS NOTIFIED BUT, WAS UNABLE TO FIND A REPAIR. *JS
Owner-reported narrative. Look up ODI 11241499 at NHTSA ↗
Owner report 11267824 · 2019-10-11 (October 11, 2019)
THE PASSENGER NO AIRBAG LIGHT INTERMITTENTLY APPEARS WHEN A PASSENGER IS SITTING IN THE PASSENGER SEAT OF MY NEW VEHICLE (APPROXIMATELY 3100 MILES). THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHEN THE SEAT IS IN AN UPRIGHT POSITION WHEN THE VEHICLE IS IN MOTION AND ONCE WHEN THE PASSENGER SEAT WAS RECLINED, ALSO WHILE THE VEHICLE WAS IN MOTION. THE NO AIR BAG LIGHT STAYS ON WHILE THE VEHICLE IS MOVING OR STOPPED AND SPORADICALLY TURNS OFF. THE CAUSE IS UNKNOWN. NISSAN SENT A SPECIALIST TO THE NISSAN DEALERSHIP TO REPAIR THIS ISSUE, AMONG OT…
Owner-reported narrative. 1,800 miles reported. Look up ODI 11267824 at NHTSA ↗
Owner report 11270753 · 2019-10-22 (October 22, 2019)
2019 NISSAN MURANO. CONSUMER WRITES IN REGARD TO A SAFETY ISSUE CONCERNING A DESIGN DEFECT. AT THE END OF HOOD OF THE VEHICLE THERE'S A "LIP" CAUSES SUNLIGHT TO REFLECT OFF INTO VISION. *AS *JS
Owner-reported narrative. Look up ODI 11270753 at NHTSA ↗
Owner report 11271206 · 2019-10-26 (October 26, 2019)
WE PURCHASED OUR 2019 NISSAN MURANO ON SEPTEMBER 12, 2019 AND SOON NOTICED THAT WHEN DRIVING DOWN EVEN A GENTLE DOWN-SLOPE WITH NO VEHICLE IN FRONT OF IT, THE CRUISE CONTROL GAINS 10-15+ MPH. NISSAN ENGINEERING SAYS THAT THIS IS "NORMAL" AND NOT TO USE THE CRUISE CONTROL ON HILLS. WE HAVE OWNED MANY CARS WITH CRUISE CONTROL, AND NONE HAS EVER GAINED MORE THAN 4-5 MPH ON SIMILAR DOWN-SLOPES. WE FEEL THAT THIS IS A SAFETY ISSUE. FOR EXAMPLE, APPARENTLY AUDI, MERCEDES BENZ AND SUBARU ALL HAVE CRUISE CONTROL SYSTEMS THAT LIMIT SPEED INCREASE DOWN…
Owner-reported narrative. Look up ODI 11271206 at NHTSA ↗
Owner report 11281157 · 2019-11-19 (November 19, 2019)
I WAS DRIVING TO WORK WHEN I HEARD A POPPING NOISE THEN GLASS HITTING THE SUNROOF SHADE ABOVE MY HEAD. I IMMEDIATELY REALIZED THAT THERE WAS A HOLE IN MY SUNROOF, BUT I DIDN'T HEAR ANYTHING HIT IT LIKE A ROCK; JUST A POPPING NOISE. I PULLED OFF THE FREEWAY AND PARKED MY CAR AND TOOK PICTURES OF THE HOLE THE SIZE OF A BASKETBALL IN MY SUNROOF. IF I HADN'T OF HAD THE SHADE CLOSED THERE WOULD BE GLASS ALL OVER INSIDE MY CAR AND ON MY PERSON. I CALLED THE DEALERSHIP AND TOLD THEM WHAT HAPPENED. AFTER I GOT THE RUN AROUND FROM A FEW FOLKS I FINALLY …
Owner-reported narrative. 7,500 miles reported. Look up ODI 11281157 at NHTSA ↗
Owner report 11290325 · 2019-12-20 (December 20, 2019)
THE WINDSHIELD ON MY VEHICLE CHIPS EXTREMELY EASILY AND QUITE POSSIBLY IS DEFECTIVE. I AM CONCERNED FOR MY SAFETY FOR THE BELIEF THAT THE WINDSHIELD WILL NOT HOLD UP AS INTENDED IN AN ACCIDENT OR IF SOMETHING LARGE WERE TO STRIKE IT. WHEN I AM IN MOTION, SEVERAL CAR LENGTHS AWAY, VERY TINY STONES TOSSED UP FROM SMALL VEHICLES AWAY ARE CREATING LARGE DIVOTS/CHIPS. IT APPEARS THE TYPE OF STREET - CITY OR HIGHWAY - DOES NOT MATTER; IT HAPPENS ON BOTH AT VARIED SPEEDS AND TEMPERATURE/WEATHER CONDITIONS. 5 CHIPS ON THE WINDSHIELD IN LESS THAN 2 MO…
Owner-reported narrative. 28,000 miles reported. Look up ODI 11290325 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
19V654000 · Back Over Prevention: Sensing System: Camera
Reported: 2019-09-12 (September 12, 2019)
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: The lack of an image in the back-up camera display increases the risk of a crash.
Remedy: Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.
NHTSA campaign record ↗