2010 Mercury GRAND MARQUIS: complaints, problems and recalls

TL*THE CONTACT OWNS A 2010 GRAND MARQUIS. THE VEHICLE WAS PURCHASED BRAND NEW ON OCTOBER 13, 2009. WHILE THE CONTACT WAS REMOVING SNOW FROM THE HOOD WITH A BROOM, SHE NOTICED THAT THE ROOF HAD COLLAPSED. THE DEALER ADVISED THE CONTACT TO INFORM THE HOME OWNERS INSURANCE COMPANY THAT A TREE FELL ON TOP OF THE ROOF. A REPORT WAS FILED WITH THE MANUFACTURER WHO ADVISED THE CONTACT TO RETURN THE VEHICLE TO THE DEALER. THE DEALER REMOVED THE HEAD LINERS, BROKE SEVERAL CLIPS AND SAID THAT THE VEHICLE ASSEMBLY PRODUCTION WAS NOT A CONCERN. THE FAILURE…

Owner-reported narrative. 2,410 miles reported. Look up ODI 10298410 at NHTSA ↗

TL*THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 20 MPH THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. ONCE THE VEHICLE WAS STOPPED IT BEGAN TO SHAKE AND LUNGE FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 21,680.

Owner-reported narrative. 21,680 miles reported. Look up ODI 10367280 at NHTSA ↗

THE BODY SIDE MOLDINGS ON MY VEHICLE COMES LOOSE, AND COULD COME OFF AND BECOME AIRBORNE, DAMAGING OTHER VEHICLES. THIS DEFECT HAS BEEN NOTICED ON OTHER 2010 MERCURY MARQUIS. THE DEALER HAS BEEN GREAT, AND IS ORDERING A COMPLETE SET. THEY CANNOT TELL ME IF NEW ONES WILL HAVE THE DEFECT OR NOT? I HAVE NO COMPLAINT WITH THE DEALER. I WOULD LIKE TO KNOW IF FORD HAS CORRECTED THE PROBLEM WITH DELAMINATION IN THE NEW PARTS. *TR

Owner-reported narrative. 6,000 miles reported. Look up ODI 10395984 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS LS. THE CONTACT STATED THAT WHENEVER IT WOULD RAIN, WATER WOULD ENTER THE VEHICLE THROUGH THE REAR DRIVER SIDE DOOR. THE DOOR WAS SECURED BUT THERE WAS A SMALL ACCUMULATION OF WATER IN THE REAR FLOORBOARD AREA. IN ADDITION, ALL FOUR DOORS WERE IMPROPERLY POSITIONED DURING INSTALLATION AND DID NOT TIGHTLY CLOSE. THE FAILURE WAS NOT DIAGNOSED. THE CONTACT WAS IN THE PROCESS OF NOTIFYING THE DEALER OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

Owner-reported narrative. 4,000 miles reported. Look up ODI 10397952 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS WITH GOODYEAR WINDSHIELD WIPER BLADES (NA), MODEL NUMBER: 765-22. THE CONTACT STATED THAT THE WIPER BLADES WERE DEFECTIVE AND WOULD NOT REMAIN ATTACHED TO THE FRAME WHILE DRIVING. THE WIPER BLADE SET WAS REPLACED WITH A DIFFERENT MANUFACTURER. THE CURRENT AND FAILURE MILEAGE WAS NOT AVAIALBLE. THE VIN WAS NOT AVAILABLE.

Owner-reported narrative. Look up ODI 10422549 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 3 MPH THE CONTACT HEARD A LOUD THUMPING SOUND COMING FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THREE DEALERS FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURE. THE LAST DEALER THE VEHICLE WAS TAKEN TO STATED THE SHOCKS SHOULD BE REPLACED WITH HEAVY DUTY SHOCKS. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,596. UPDATED 10/12/11*LJ UPDATED 3/30/12 *CN

Owner-reported narrative. 2,596 miles reported. Look up ODI 10425187 at NHTSA ↗

I WAS PULLING INTO A PARKING SPACE AND HAD ALMOST COME TO A STOP WHEN THE VEHICLE SUDDENLY LURCHED FORWARD & HIT A (VACANT) STORE FRONT. I FEEL THE VEHICLE ACCEL- ERATED ON IT'S OWN AS I WAS APPLYING THE BRAKE AT THE TIME, MY FOOT DID NOT SLIP OFF OF THE BRAKE. THE VEHICLE IS EQUIPPED WITH "DRIVE BY WIRE" OR, NO CABLE IS ATTACHED TO THE THROTTLE BODY FROM THE ACCELERATOR. THE DEALER REPAIRED THE FRONT END OF THE VEHICLE AND EXTENSIVELY EXAMINED THE THROTTLE SYSTEM. NO APPARENT CAUSE WAS DETERMINED AND THEY TOLD US IT MAY NEVER HAPPEN …

Owner-reported narrative. 56,100 miles reported. Look up ODI 10496292 at NHTSA ↗

TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED AND WOULD ONLY EMIT AIR FROM THE DEFROSTER AND UNDER SEAT VENTS. THE CONTACT ALSO STATED THAT THE TRUNK LIGHT ILLUMINATED EVEN THOUGH THE TRUNK WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE AIR CONDITIONER AND TRUNK LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 09/05/13*LJ

Owner-reported narrative. 63,000 miles reported. Look up ODI 10532332 at NHTSA ↗

Reported: 2013-08-29 (August 29, 2013)

Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.

Consequence: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.

Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.

Reported: 2014-11-05 (November 5, 2014)

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.

Consequence: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.

Remedy: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.