2016 Mercedes Royale SPRINTER COACH: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
11 owner complaints analyzed
1 distinct recall campaigns
39,400 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 6 of 11 complaints (54.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 1 | 9.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 6 |
| Electrical System:Adas:Blindspot:Sensors | 1 |
| Seat Belts | 1 |
| Steering | 1 |
| Structure:Body | 1 |
| Visibility:Power Window Devices And Controls | 1 |
Air Bags: 6; Electrical System:Adas:Blindspot:Sensors: 1; Seat Belts: 1; Steering: 1; Structure:Body: 1; Visibility:Power Window Devices And Controls: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 9 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 7 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
2019: 7; 2020: 1; 2021: 1; 2022: 1; 2023: 1
Pattern summary
Air Bags leads the component reports. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11219195 · 2019-06-11 (June 11, 2019)
TAKATA PENDING RECALL: I'M TRYING TO SELL MY 2016 MERCEDES RV AND ALL THE DEALERS I SPOKEN WITH WILL NOT BUY IT WITH A PENDING RECALL FOR PASSENGER SIDE AIRBAG. MERCEDES INFORMED ME THAT YOU CONTROL THE PARTS DISTRIBUTION AND TIMING BY VIN. ANY CHANCE OF GETTING MY VIN ADDED TO THE ACTIVE RECALL LIST?
Owner-reported narrative. 5,500 miles reported. Look up ODI 11219195 at NHTSA ↗
Owner report 11230098 · 2019-07-08 (July 8, 2019)
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT STATED THAT THE REAR PASSENGER SEAT BELT DID NOT LATCH. THE CONTACT NOTICED THAT THE RELEASE BUTTON SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MEDFORD (3240 CRATER LAKE AVE, MEDFORD, OR 97504, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,299.
Owner-reported narrative. 73,299 miles reported. Look up ODI 11230098 at NHTSA ↗
Owner report 11234746 · 2019-07-25 (July 25, 2019)
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V290000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DOTHAN (LOCATED AT 2309 ROSS CLARK CIR, DOTHAN, AL 36301, [phone removed]) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 11234746 at NHTSA ↗
Owner report 11241338 · 2019-08-02 (August 2, 2019)
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW FRESNO (7171 N PALM AVE, FRESNO, CA 93650, [phone removed]) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 11241338 at NHTSA ↗
Owner report 11252965 · 2019-09-03 (September 3, 2019)
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT JAMES MOTOR COMPANY MERCEDES-BENZ (LOCATED AT 2440 RICHMOND RD, LEXINGTON, KY 40502, [phone removed]) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Owner-reported narrative. Look up ODI 11252965 at NHTSA ↗
Owner report 11266819 · 2019-10-07 (October 7, 2019)
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, [phone removed]) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A …
Owner-reported narrative. Look up ODI 11266819 at NHTSA ↗
Owner report 11282828 · 2019-11-29 (November 29, 2019)
PASSENGER SIDE AIR BAG RECALL HAS NOT BEEN REPLACED AND IT'S ALMOST 1 YEAR SO FAR.
Owner-reported narrative. Look up ODI 11282828 at NHTSA ↗
Owner report 11297331 · 2020-01-06 (January 6, 2020)
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER (W3CL6170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS (8302 US HWY 19 N, PINELLAS PARK, FL 33781, [phone removed]) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAI…
Owner-reported narrative. Look up ODI 11297331 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
19V249000 · Seats
Reported: 2019-03-28 (March 28, 2019)
Cabot Coach Builders, Inc DBA Royale (Royale Limousine) is recalling certain 2015-2017 Mercedes Sprinter-based mini coaches equipped with Freedman GO-ES Foldaway Seats, part numbers 437052OLHIFOLD and 43705PFOLDSS. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy: Royale Limousine will notify owners and dealers will inspect and repair the seat, free of charge. The recall began June 6, 2019. Owners may contact Royale Limousine customer service at 1-800-544-5587.
NHTSA campaign record ↗