Mercedes Royale SPRINTER COACH problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
23 owner complaints analyzed
1 distinct recall campaigns
42,000 mi median reported failure mileage
Scope: 2015 to 2017 model years. Data snapshot: . 7 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Air Bags is the most frequently named component, appearing in 9 of 23 complaints (39.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 2 | 8.7% |
| Steering behavior | 2 | 8.7% |
| Transmission and shifting | 1 | 4.3% |
| Engine operation | 1 | 4.3% |
| Electrical and battery issues | 1 | 4.3% |
| Fuel system concerns | 1 | 4.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 9 |
| Fuel/Propulsion System | 2 |
| Seat Belts | 2 |
| Vehicle Speed Control | 2 |
| Electrical System | 1 |
| Electrical System:Adas:Blindspot:Sensors | 1 |
| Electronic Stability Control (Esc) | 1 |
| Engine | 1 |
Air Bags: 9; Fuel/Propulsion System: 2; Seat Belts: 2; Vehicle Speed Control: 2; Electrical System: 1; Electrical System:Adas:Blindspot:Sensors: 1; Electronic Stability Control (Esc): 1; Engine: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 2; 50,000 to 74,999: 2; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 16 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 10 |
| 2020 | 5 |
| 2021 | 2 |
| 2022 | 4 |
| 2023 | 2 |
2019: 10; 2020: 5; 2021: 2; 2022: 4; 2023: 2
Pattern summary
Air Bags leads the component reports. Braking behavior appears in 2 complaint narratives. Steering behavior appears in 2 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11361275 · 2020-09-26 (September 26, 2020)
ON MULTIPLE OCCASIONS, ABS/ESP/ASR WARNING LIGHTS CAME ON AND CRUISE CONTROL BECAME INOPERATIVE. SOMETIMES THE FAULTS WERE CLEARED BY TURNING ENGINE OFF AND RESTARTING. OTHER TIMES THE WHEEL SPEED SENSOR WAS REPLACED. A TOTAL OF 3 SENSORS WERE REPLACED OVER TIME. ONE TIME HAPPENED WHEN BRAKING, WHICH RESULTED IN EXTENDED STOPPING DISTANCE. ONCE THE TRANSMISSION WAS LOCKED IN THE LOWEST GEAR AND WOULD NOT SHIFT. THE MOST RECENT TIME THE ENGINE STOPPED AT 45 MPH WHILE ON THE ROAD. THIS WAS RESOLVED BY REPLACEMENT OF THE ABS MODULE. ALTHOU…
Owner-reported narrative. 42,000 miles reported. Look up ODI 11361275 at NHTSA ↗
Owner report 11373111 · 2020-11-05 (November 5, 2020)
ABS SAFETY FOR OUR 2015 MERCEDES SPRINTER. THE RIGHT REAR SENSOR IS DEFECTIVE. WE ARE CONCERNED ABOUT OUR SAFETY NOT HAVING BRAKES THAT SHOULD WORK ACCORDING TO THE MANUFACTURE. WITH OUT ABS THE CRUISE CONTROL DOES NOT WORK EITHER. THANK YOU FOR ANY HELP. NOTE; THE MANY FRUSTRATED OWNERS DISCUSIONS ON THE INTERNET ABOUT THIS PROBLEM.
Owner-reported narrative. 33,000 miles reported. Look up ODI 11373111 at NHTSA ↗
Owner report 11234746 · 2019-07-25 (July 25, 2019)
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V290000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DOTHAN (LOCATED AT 2309 ROSS CLARK CIR, DOTHAN, AL 36301, [phone removed]) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 11234746 at NHTSA ↗
Owner report 11375063 · 2020-11-17 (November 17, 2020)
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE INTO A NEARBY PARKING LOT. THE CONTACT STATED HE NOTICED A FUEL LEAK UNDER THE VEHICLE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER, MERCEDES-BENZ OF LYNNWOOD (17800 HWY 99, LYNNWOOD, WA 98037, [phone removed]) WHERE IT WAS DIAGNOSED WITH NEEDING A SPRING CLAMP TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFAC…
Owner-reported narrative. 10,590 miles reported. Look up ODI 11375063 at NHTSA ↗
Owner report 11515003 · 2023-04-02 (April 2, 2023)
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously b…
Owner-reported narrative. Look up ODI 11515003 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 1 |
2015: 1; 2016: 1; 2017: 1