2014 Mercedes-Benz SPRINTER 2500: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
16 owner complaints analyzed
5 distinct recall campaigns
95,835 mi median reported failure mileage
Scope: 2014 model year. Data snapshot: . 8 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 7 of 16 complaints (43.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Engine operation | 2 | 12.5% |
| Braking behavior | 1 | 6.3% |
| Electrical and battery issues | 1 | 6.3% |
| Fuel system concerns | 1 | 6.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 7 |
| Engine | 5 |
| Electrical System | 2 |
| Exterior Lighting | 1 |
| Fuel/Propulsion System | 1 |
| Power Train | 1 |
| Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip:Wheel Speed Sensor/Tone Ring | 1 |
Air Bags: 7; Engine: 5; Electrical System: 2; Exterior Lighting: 1; Fuel/Propulsion System: 1; Power Train: 1; Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip:Wheel Speed Sensor/Tone Ring: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 2 |
| 150,000 and above | 2 |
Under 25,000: 2; 25,000 to 49,999: 1; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 2; 150,000 and above: 2
Under 25,000 miles has the most reports with usable mileage (2). 8 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 1 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 4 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 2 |
| 2023 | 1 |
| 2024 | 1 |
2014: 1; 2016: 1; 2017: 1; 2018: 4; 2019: 2; 2020: 3; 2021: 2; 2023: 1; 2024: 1
Pattern summary
Air Bags leads the component reports. Engine operation appears in 2 complaint narratives. Braking behavior appears in 1 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10627646 · 2014-08-22 (August 22, 2014)
AT NIGHT THE HEADLIGHT SWITCH IS NOT ILLUMINATED SHOWING THE POSITION OF THE HEADLIGHT SWITCH. THERE IS NO WAY TO SEE WHAT IS SELECTED BY THE HEADLIGHT SWITCH EXCEPT WITH A FLASHLIGHT. THE INTERIOR LIGHTS ARE NOT BRIGHT ENOUGH TO ILLUMINATE THE DASH IN THE ARE OF THE HEADLIGHT SWITCH TO KNOW WHERE IT'S SET. THIS IS STRANGE BECAUSE EVERY OTHER SWITCH AND INDICATOR ON THE DASH IS BACK-ILLUMINATED EXCEPT THE HEADLIGHT SWITCH. THE SWITCH IS A ROTARY SWITCH WITH AN OUTER RING THAT SHOWS WHAT IS SELECTED WHEN THE INNER KNOB IS AT THAT POSITION. TH…
Owner-reported narrative. 10 miles reported. Look up ODI 10627646 at NHTSA ↗
Owner report 10925061 · 2016-11-08 (November 8, 2016)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 10925061 at NHTSA ↗
Owner report 11043760 · 2017-11-06 (November 6, 2017)
TAKATA RECALL - NOTIFIED OF RECALL FEBRUARY 11, 2016. AS OF NOV. 2017 (MORE THAN ONE YEAR LATER) REMEDY IS STILL NOT AVAILABLE FROM THE MANUFACTURER. OVER A FULL YEAR WAITING FOR REMEDY AND COUNTING, WITH NOT EVEN AN ETA IN SIGHT. UNACCEPTABLE!
Owner-reported narrative. 12,000 miles reported. Look up ODI 11043760 at NHTSA ↗
Owner report 11065855 · 2018-01-30 (January 30, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BATON ROUGE (10949 AIRLINE HWY, BATON ROUGE, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WE…
Owner-reported narrative. Look up ODI 11065855 at NHTSA ↗
Owner report 11066964 · 2018-02-05 (February 5, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SUGAR LAND (15625 SOUTHWEST FWY, SUGAR LAND, TX 77478, [phone removed]) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.…
Owner-reported narrative. Look up ODI 11066964 at NHTSA ↗
Owner report 11084933 · 2018-04-13 (April 13, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROWN EUROCARS AT [phone removed] (8302 US HWY 19 N, PINELLAS PARK, FL 33781) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED …
Owner-reported narrative. Look up ODI 11084933 at NHTSA ↗
Owner report 11121108 · 2018-08-20 (August 20, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER (MX2CA170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCHESTER (4296 W HENRIETTA RD, ROCHESTER, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART…
Owner-reported narrative. Look up ODI 11121108 at NHTSA ↗
Owner report 11174948 · 2019-02-07 (February 7, 2019)
DIESEL PARTICLE FILTER CONNECTOR BREAKING. CONNECTOR BREAKS ALLOWING CARBON MONOXIDE TO ENTER THE PASSENGER COMPARTMENT. HOT EXHAUST GASES BURN AND MELT WIRING UNDER TRUCK CUTTING OFF ENGINE POWER CAUSING VEHICLE TO STALL WHILE DRIVING.
Owner-reported narrative. 72,000 miles reported. Look up ODI 11174948 at NHTSA ↗
Recall history
5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
14V677000 · Structure
Reported: 2014-10-28 (October 28, 2014)
Morgan Olson Corporation (Morgan Olson) is recalling certain model year 2014 Sprinter 2500 vehicles manufactured May 30, 2014, to August 1, 2014. The affected vehicles may have an aluminum document holder installed in the cab side of the load area partition that an unbelted occupant may strike in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 201, "Occupant Protection in Interior Impact."
Consequence: If the vehicle is involved in a crash, an unbelted occupant may strike the document holder, increasing their risk of injury.
Remedy: Morgan Olson will notify owners, and dealers will relocate the document holder, free of charge. The recall began on December 4, 2014. Owners may contact Morgan Olson customer service at 1-800-262-3437.
NHTSA campaign record ↗16V077000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2016-02-10 (February 10, 2016)
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
NHTSA campaign record ↗17V093000 · Air Bags
Reported: 2017-02-10 (February 10, 2017)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Consequence: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign record ↗17V786000 · Equipment
Reported: 2017-12-08 (December 8, 2017)
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
NHTSA campaign record ↗19V004000 · Air Bags:Frontal:Passenger Side:Inflator Module
Reported: 2019-01-08 (January 8, 2019)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign record ↗