2013 Mercedes-Benz SPRINTER 2500: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
13 owner complaints analyzed
3 distinct recall campaigns
33,500 mi median reported failure mileage
Scope: 2013 model year. Data snapshot: . 3 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 9 of 13 complaints (69.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 1 | 7.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 9 |
| Engine | 1 |
| Exterior Lighting | 1 |
| Exterior Lighting:Headlights | 1 |
| Forward Collision Avoidance: Adaptive Cruise Control | 1 |
| Forward Collision Avoidance: Automatic Emergency Braking | 1 |
| Vehicle Speed Control | 1 |
Air Bags: 9; Engine: 1; Exterior Lighting: 1; Exterior Lighting:Headlights: 1; Forward Collision Avoidance: Adaptive Cruise Control: 1; Forward Collision Avoidance: Automatic Emergency Braking: 1; Vehicle Speed Control: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 10 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 7 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 1 |
2016: 1; 2017: 1; 2018: 7; 2019: 2; 2020: 1; 2021: 1
Pattern summary
Air Bags leads the component reports. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10920180 · 2016-10-31 (October 31, 2016)
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V073000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Owner-reported narrative. Look up ODI 10920180 at NHTSA ↗
Owner report 10946330 · 2017-01-19 (January 19, 2017)
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Owner-reported narrative. Look up ODI 10946330 at NHTSA ↗
Owner report 11083263 · 2018-04-04 (April 4, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS), BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Owner-reported narrative. Look up ODI 11083263 at NHTSA ↗
Owner report 11096503 · 2018-05-17 (May 17, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVER'S SIDE AIR BAG, BUT NOT THE PASSENGER SIDE AIR BAG. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE AND THERE WAS NO REMEDY YET FOR THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C…
Owner-reported narrative. Look up ODI 11096503 at NHTSA ↗
Owner report 11102806 · 2018-06-20 (June 20, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ST. GEORGE (1792 S BLACK RIDGE DR., ST. GEORGE, UT 84770, [phone removed]) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED…
Owner-reported narrative. Look up ODI 11102806 at NHTSA ↗
Owner report 11104538 · 2018-06-28 (June 28, 2018)
TAKATA RECALL - UNABLE TO GET DEALERSHIP TO REPLACE AIRBAG
Owner-reported narrative. Look up ODI 11104538 at NHTSA ↗
Owner report 11133055 · 2018-10-03 (October 3, 2018)
TAKATA RECALL - I RECEIVED A RECALL NOTICE FOR THE DRIVER'S SIDE AIRBAG PRIOR TO RECEIVING A RECALL NOTICE FOR THE PASSENGER SIDE AIRBAG ON MARCH 2018. I TOOK MY SPRINTER TO THE DEALERSHIP ON SEPTEMBER 12, 2018 FOR REPLACEMENT. AFTER RECEIVING MY SPRINTER BACK FROM THE DEALERSHIP, I NOTICED THAT ONLY THE DRIVER SIDE AIRBAG HAD BEEN REPLACED. I CONTACTED THE SERVICE DEPARTMENT ABOUT THIS, AND WAS TOLD THE PASSENGER SIDE AIRBAG PART WAS NOT AVAILABLE AND WOULD NOT BE FOR SEVERAL MONTHS. CONSIDERING HOW DANGEROUS THESE AIRBAGS ARE, IT SEEMS TH…
Owner-reported narrative. Look up ODI 11133055 at NHTSA ↗
Owner report 11133141 · 2018-10-03 (October 3, 2018)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500 (M2CV144). THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 18V032000 (AIR BAGS) AND 16V077000 (AIR BAGS). MERCEDES-BENZ OF LONG BEACH (2300 EAST SPRING STREET, SIGNAL HILL, CA 90755, [phone removed]) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V032000 AND PARTS DISTRIBUTION DISCONNECT FOR 16V077000.
Owner-reported narrative. Look up ODI 11133141 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
16V077000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2016-02-10 (February 10, 2016)
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
NHTSA campaign record ↗17V093000 · Air Bags
Reported: 2017-02-10 (February 10, 2017)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Consequence: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign record ↗18V032000 · Air Bags:Frontal:Passenger Side:Inflator Module
Reported: 2018-01-09 (January 9, 2018)
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. Daimler issued an interim notification to owners on March 13, 2018. The recall began December 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign record ↗