2014 Mercedes-Benz ML350: complaints, problems and recalls

2014 MERCEDES-BENZ ML 350 CHECK ENGINE LIGHT ILLUMINATED AND ROUGH RUNNING. *MW THE CONSUMER STATED THE DOOR WOULD STICK, THE ELECTRONICS MODULE AND DUEL DOOR CENTRAL LOCK WERE REPLACED. *JB

Owner-reported narrative. Look up ODI 10659515 at NHTSA ↗

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ ML350. WHILE DRIVING 40 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE ENGINE MODULE PINS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,138. UPDATED 7/23/15*CN THE CONSUMER REQUESTED TO HAVE THE POST REMOVED.

Owner-reported narrative. 6,138 miles reported. Look up ODI 10663351 at NHTSA ↗

THE VEHICLE SENSORS ALL STARTED FLASHING, INCLUDING THE STABILITY CONTROL SYSTEM, PARKING BRAKE, TEMPERATURE GAUGE, ETC. THE SPEEDOMETER FLUCTUATED WILDLY, THE CAR WOULD NOT SHIFT OUT OF DRIVE AND WOULD NOT SHUT OFF. I WAS TRAPPED IN THE VEHICLE, UNABLE TO SHIFT THE CAR OUT OF GEAR INTO PARK OR NEUTRAL AND THE CAR WOULD NOT SHUT OFF. I HAD TO KEEP MY FOOT ON THE BRAKE, BUT I OBVIOUSLY COULD NOT GET OUT OF THE CAR WHILE IT WAS IN GEAR AND RUNNING. AFTER ABOUT 3 MINUTES OF TRYING TO GET THE CAR INTO PARK I WAS ABLE TO TURN OFF THE ENGINE. IT…

Owner-reported narrative. Look up ODI 10692529 at NHTSA ↗

I BOUGHT THIS VEHICLE NEW ON MARCH 2013. WITH THE TIME WE HEAR A STRANGE NOISE, WE THOUGHT IT WAS NORMAL BUT THAT NOISE WAS STRONGER SO WE WENT TO THE DEALER GARAGE ISLA VERDE MERCEDES BENZ, TO THE MAINTENANCE WE TOLD TO THE PERSON ABOUT THAT NOISE, SO THEY SAID TO US THAT EVERYTHING IS OK THEN WE ASK ABOUT THE NOISE IN THE ENGINE AND THEY TOLD THAT "IS A PROBLEM IN THE ENGINE AND MERCEDES BENZ KNOWS THAT, IS AN INTERN ENGINE PROBLEM AND THERE IS A PART THAT CAN'T BE CHANGED! AND ALSO OTHERS MODELS LIKE GLK, E AND ML HAVE THE SAME PROBLEM"..…

Owner-reported narrative. 14,000 miles reported. Look up ODI 10692799 at NHTSA ↗

WHILE ENTERING THE HIGHWAY, THE VEHICLE SHIFTED AT EXTREMELY HIGH REVS, THEN BECAME 'STUCK' IN FOURTH GEAR. THE MANUAL SHIFTING PADDLES WOULD NOT SHIFT THE TRANSMISSION UP OR DOWN. PLACING THE VEHICLE IN NEUTRAL, AND THEN BACK INTO DRIVE HAD NO IMPACT. VEHICLE REMAINED IN FOURTH GEAR. BECAUSE I WAS ON A HIGHWAY, IN HIGH SPEED TRAFFIC, IT WAS A DANGEROUS SITUATION. EVENTUALLY, I WAS ABLE TO PULL OF THE HIGHWAY, TURNED OFF THE CAR AND ONCE IT WAS RESTARTED, THE CAR SHIFTED NORMALLY. THE HIGH-REV SHIFTING EVENT HAD OCCURRED ONE TIME BEFORE (…

Owner-reported narrative. 52,000 miles reported. Look up ODI 10726986 at NHTSA ↗

HIT IN THE HEAD IN APRIL 2015 BY SUV REAR POWER LIFT GATE CAUSING TRAUMATIC BRAIN INJURY. DESIGN FLAW IN MOST SUV REAR LIFT GATE. I BELIEVE CHRYSLER HAS ONE THAT BEEPS WHEN LIFT GATE IS LOWERING BUT OTHERS DO NOT. ALSO THEY SHOULD BE DESIGNED LIKE GARAGE DOORS IN THAT A SENSOR CAN STOP PROGRESSION OF DOWNWARD MOVEMENT WHEN TAILGATES LOWERS THERE BY STOPPING ANY FURTHER INJURY TO INDIVIDUALS - ESPECIALLY OLDER INDIVIDUALS AND CHILDREN.

Owner-reported narrative. 18,000 miles reported. Look up ODI 10759787 at NHTSA ↗

PULLING INTO GARAGE, PUT CAR INTO "PARK" AND ALL OF SUDDEN, WENT INTO "NEUTRAL" CAR STARTED TO ROLL BACK (FLOOR OF GARAGE HAS SLIGHT ANGLE). AT FIRST COULD NOT PUT CAR INTO "DRIVE". FINALLY GOT IT INTO DRIVE, MOVED CAR FORWARD AND THEN WAS ABLE TO PUT IT INTO "PARK" THIS HAPPENED ONCE BEFORE, LAST YEAR, MERCEDES COULD NOT FIND ANYTHING WRONG. CAR BEING BROUGHT TO MERCEDES ON OCTOBER 5, 2015

Owner-reported narrative. 18,000 miles reported. Look up ODI 10778999 at NHTSA ↗

2014 ML350 SHUT OFF WHILE DRIVING IN THE FAST LANE OF A MAJOR HIGHWAY. I HAD TAKEN THE VEHICLE FOR SERVICE, THEN THREE WKS LATER BECAUSE THE CAR WAS LOSING POWER. THE DEALERSHIP CHECKED IT OVER THE NEXT DAY AND ASSURED ME THE CAR WAS PERFECT AND HAD FOUND NO PROBLEMS. THE NEXT DAY THE CAR SHUT-OFF ON THE HIGHWAY. THE CAR WAS TOWED TO THE DEALERSHIP WHERE THEY EVENTUALLY DISCOVERED A DEFECT IN THE CAR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.

Owner-reported narrative. 34,000 miles reported. Look up ODI 10908813 at NHTSA ↗

Reported: 2017-03-14 (March 14, 2017)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.

Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.

Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2018-04-27 (April 27, 2018)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.

Consequence: The leaking oil in the presence of an ignition source can increase the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.

Reported: 2019-11-01 (November 1, 2019)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Reported: 2022-12-23 (December 23, 2022)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.

Consequence: An engine stall while driving increases the risk of a crash.

Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.