2018 Mercedes-Benz AMG GLE43: complaints, problems and recalls

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE43 AMG. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMALLY LOUD BOOM SOUND AND THE SUN ROOF EXPLODED. THE CONTACT STATED THAT THE SUN ROOF WAS NOT STRUCK BY ANY DEBRIS OR FOREIGN OBJECT. THE CONTACT STATED THAT THERE WAS GLASS IN HER HAIR, ON HER FACE, AND ON THE CHILDREN SEATED IN THE REAR OF THE VEHICLE. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HOUSTON NORTH (17510 NORTH FWY, HOUSTON, TX 77090, [phone removed]). THE CONTACT WAS I…

Owner-reported narrative. 12,000 miles reported. Look up ODI 11181513 at NHTSA ↗

I WRITE YOU TO REPORT A SERIOUS MERCEDES BENZ SAFETY HAZARD. THE GLE 43 WITH PIRELLI PZERO TIRES RESPONDS ADVERSELY (WITHOUT REASONABLE CONTROL) IN SNOWY CONDITIONS. IN EVEN MILDLY SNOWY CONDITIONS, THE TIRES PLANE ON THE SNOW AND ACT MORE AS SKIS THAN TIRES. IN 2018, AFTER LEASING MY GLE 43 I EXPERIENCED LOSS OF CONTROL, SLIDING SIDEWAYS, WHILE MAKING A LEFT TURN AT 5-10 MPH IN A PARKING LOT. FOLLOWING THAT EXPERIENCE I PURCHASED SNOW TIRES AND THE CAR HANDLED MUCH MORE FAVORABLY. IN 2018 WHEN I LEASED THE CAR, I WAS TOLD BY THE DEALERS…

Owner-reported narrative. 13,000 miles reported. Look up ODI 11355025 at NHTSA ↗

1. WHEN DRIVING IN THE RAIN BETWEEN 65-70 MPH AND HITTING A PUDDLE, THE REAR END SWAYS VERY STRONGLY AND EXCESSIVELY, IT SCARED ME TO DEATH. 2. WHEN DRIVING ON A DRY ROAD OVER SEWAGE CAP, THE REAR END SLIDES LEFT AND RIGHT TO A DEGREE OF NOTICIBLE AND DISCOMFORT. 3. STINKY SOUR/MOLD SMELL FROM AC UNIT

Owner-reported narrative. 20,000 miles reported. Look up ODI 11361276 at NHTSA ↗

Car will slip from drive to neutral while driving and when stopped. Need to shut car off numerous times to get it back into drive. Very dangerous when this happens on the highway

Owner-reported narrative. Look up ODI 11531313 at NHTSA ↗

Basic driving morning of 7/26/23, no recent vehicle issues, suddenly the car dash lights lit up, steering became stiff, car coasted to a stop, fire erupted inside the engine bay and spread to most of the car. The vehicle was taken by the insurance company. Vehicle was stock. No engine or electrical modifications. Well maintained.

Owner-reported narrative. Look up ODI 11575932 at NHTSA ↗

My car randomly swerves in a zigzag motion unexpectedly, nearly causing several accidents. I am scared to drive my car. I have not been able to detect any triggers, as it will do this randomly, regardless of a smooth road, street conditions, weather, speed, freeway, neighborhoods, etc. No warning lamps have come on. Tires are in excellent condition. I have not found any information online, and everything seems to be in perfect working order, tough it is absolutely not.

Owner-reported narrative. Look up ODI 11584258 at NHTSA ↗

I was driving on the interstate (on I95) and heard a loud pop/bang ! I didn’t know what it was because my AMG exhaust pops and bangs but this was extremely LOUD, I pulled over immediately to the side of the road thinking maybe I blew my engine and upon inspection I noticed my roof panel was broken and it flew off of my car, this is EXTREMELY dangerous had someone been behind me it could have definitely caused a crash. There are multiple reportings of this happening with other Mercedes GLE such as the vehicle I own, I was told my specific vin is…

Owner-reported narrative. Look up ODI 11611840 at NHTSA ↗

The contact owns a 2018 Mercedes-Benz AMG GLE43. The contact stated that the sunroof failed to open, and there was a fracture causing water to leak into the cabin of the vehicle from the upper-right side. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the motor and tracks for the sunroof had failed and needed to be replaced. The dealer stated that the entire unit needed to be replaced due to previous parts no longer being compatible with the new improved parts. The vehicle was not repaired. The manufacturer was …

Owner-reported narrative. 49,000 miles reported. Look up ODI 11675018 at NHTSA ↗

Reported: 2018-08-03 (August 3, 2018)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 GLE350, GLE350 4Matic, and GLE43 AMG vehicles. During manufacturing, components of the panoramic sunroof may have been installed with a bonding primer that was incorrectly made, possibly affecting the long-term adhesion to the vehicle.

Consequence: If the front cover and/or rear fixed glass are not properly adhered, they may detach, creating a road hazard and increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the panoramic sunroof, replace it if necessary, free of charge. The recall began September 7, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018080006.

Reported: 2018-08-16 (August 16, 2018)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz GLE350 4Matic, GLE350, GLS450 4Matic, GLS550 4matic, GLE43 AMG 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, and GLS63 AMG 4Matic vehicles. The rear brake caliper pistons on these vehicles may not have been correctly coated, causing gas to become temporarily released into the rear brake hydraulic circuit, reducing braking performance.

Consequence: Reduced braking performance can increase the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will bleed the rear axle brake system, free of charge. The recall began September 14, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018080013.

Reported: 2021-02-05 (February 5, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Reported: 2021-02-26 (February 26, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 GLE350, GLE43 AMG, and GLE400 vehicles equipped with Continental tires. The affected tires were cured for too long during production.

Consequence: Over cured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the tires, and replace them as necessary, free of charge. The recall began April 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030008.

Reported: 2021-03-19 (March 19, 2021)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

Consequence: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2022-12-23 (December 23, 2022)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.

Consequence: An engine stall while driving increases the risk of a crash.

Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.

Reported: 2023-12-15 (December 15, 2023)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Consequence: A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.