2019 Mazda CX-5: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
269 owner complaints analyzed
2 distinct recall campaigns
17,000 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 43 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 130 of 269 complaints (48.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 29 | 10.8% |
| Engine operation | 22 | 8.2% |
| Electrical and battery issues | 15 | 5.6% |
| Transmission and shifting | 12 | 4.5% |
| Steering behavior | 6 | 2.2% |
| Fuel system concerns | 5 | 1.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 130 |
| Unknown Or Other | 49 |
| Electrical System | 44 |
| Power Train | 31 |
| Fuel/Propulsion System | 16 |
| Forward Collision Avoidance: Automatic Emergency Braking | 15 |
| Vehicle Speed Control | 11 |
| Visibility/Wiper | 9 |
Engine: 130; Unknown Or Other: 49; Electrical System: 44; Power Train: 31; Fuel/Propulsion System: 16; Forward Collision Avoidance: Automatic Emergency Braking: 15; Vehicle Speed Control: 11; Visibility/Wiper: 9
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 24 |
| 25,000 to 49,999 | 12 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 3 |
| 100,000 to 149,999 | 2 |
| 150,000 and above | 0 |
Under 25,000: 24; 25,000 to 49,999: 12; 50,000 to 74,999: 2; 75,000 to 99,999: 3; 100,000 to 149,999: 2; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (24). 226 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 10 |
| 2020 | 11 |
| 2021 | 19 |
| 2022 | 22 |
| 2023 | 45 |
| 2024 | 60 |
| 2025 | 59 |
| 2026 | 43 |
2019: 10; 2020: 11; 2021: 19; 2022: 22; 2023: 45; 2024: 60; 2025: 59; 2026: 43
Pattern summary
Engine leads the component reports. Braking behavior appears in 29 complaint narratives. Engine operation appears in 22 complaint narratives. Electrical and battery issues appears in 15 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11229960 · 2019-07-07 (July 7, 2019)
CAR ACCELERATES BY IT SELF FROM STANDING STOP.PULLING OUT OF PARKING STALL SHIFTING TO DRIVE CAR ACCELERATES TILL I PRESS BRAKE TWICE. THEN AFTER SLOWLY DRIVING OVER SPEED BUMP CAR ACCELERATED UP TO 25 TO 30 MPH TILL I PRESSED BRAKE TWICE . CAR NEW HAS 1800 MILES
Owner-reported narrative. 1,800 miles reported. Look up ODI 11229960 at NHTSA ↗
Owner report 11233424 · 2019-07-19 (July 19, 2019)
I HAD A FLAT TIRE ON THE FRONT LEFT CORNER OF THE VEHICLE WHILE DRIVING ON A HIGH SPEED HIGHWAY. IN MY EFFORT (AND THAT OF A WISCONSIN STATE TROOPER) TO INSTALL THE TEMPORARY SPARE TIRE I (WE) DISCOVERED IT WOULD NOT FIT ON THE CAR. IT SEEMED TO BE THE WRONG TYPE FOR MY VEHICLE. I HAD IT TOWED TO A NEARBY DEALERSHIP AND THEY TOO COULD NOT UNDERSTAND WHY THE SPARE WOULD NOT FIT. THE MECHANICS BEST GUESS IS THAT THE BRAKE CALIPER IS TO BIG FOR THE SPARE PREVENTING IT FROM BEING INSTALLED. SO THEY MOVED THE LEFT REAR WHEEL TO THE FRONT AND INSTA…
Owner-reported narrative. 3,400 miles reported. Look up ODI 11233424 at NHTSA ↗
Owner report 11254773 · 2019-09-11 (September 11, 2019)
ALL LIGHTS AND GAUGES TURN OFF AND DISABLE, INCLUDING: APPLE CAR PLAY, NAVIGATION, AUDIO, AIR CONDITIONING, BLUETOOTH, SENSORS, AND ALL GAGES IN THE DASH--
Owner-reported narrative. 3 miles reported. Look up ODI 11254773 at NHTSA ↗
Owner report 11256392 · 2019-09-18 (September 18, 2019)
SIGNIFICANT SAFETY ISSUE--THE ENTIRE DASH AND MIDDLE SCREEN GOES BLACK, ALL MUSIC STOPS PLAYING, THE APPLE CARE PLAY DOESN'T WORK, ATTACHED IPHONE SOMETIMES GOES BLANK. MUST PULL OVER AND RESTART THE VEHICLE. PREVIOUSLY AT MAZDA OF OREM (UTAH) FOR RECALL AND THIS SAME ISSUE. RETURNED TODAY--9/1 8/19, DEALER NO IDEA WHY SCREENS SHUTTING OFF. HAPPENS WITHOUT NOTICE OF PROVOCATION. SIGNIFICANT SAFETY ISSUE,
Owner-reported narrative. 4,500 miles reported. Look up ODI 11256392 at NHTSA ↗
Owner report 11266484 · 2019-10-05 (October 5, 2019)
I HAVE OWNED MY CAR FOR ONLY TWO MONTHS AND THE PAINT IS ALREADY CHIPPING. I HAVE NEVER OWNED A CAR WHERE THIS HAPPENED AFTER OWNING IT FOR SUCH A SHORT TIME. I USE THIS CAR FOR COMMUTING TO WORK ON THE HIGHWAY.
Owner-reported narrative. 2,500 miles reported. Look up ODI 11266484 at NHTSA ↗
Owner report 11267650 · 2019-10-10 (October 10, 2019)
SIGNIFICANT SAFETY ISSUE--THE ENTIRE MIDDLE SCREEN GOES BLANK, ALL ACCESS TO APPLE CAR PLAY STOPS, INCLUDING NAVIGATION, PHONE, TEXT, ETC. THE PHONE GOES BLANK. MUST PULL OVER AND THE HEAD UNIT WILL RESTART.TWICE AT DEALER FOR SAME ISSUES. THEY HAVE REPLACED PARTS, BUT STILL SAME PROBLEM.
Owner-reported narrative. 4,700 miles reported. Look up ODI 11267650 at NHTSA ↗
Owner report 11268800 · 2019-10-15 (October 15, 2019)
TRAFFIC WAS HEAVY ON THE PARKWAY THAT DAY SO THERE WAS A LOT OF STOPPING AND GOING. APPLYING THE BRAKES, THE CAR STARTED TO SLOW DOWN BUT SUDDENLY THERE WAS A JERK AND THE CAR ACCELERATE WHILE THE BRAKES WERE STILL BEING APPLIED. THERE WAS A FRONTAL COLLISION WHICH INDICATES THAT THE SMART BRAKES SYSTEM WAS ALSO NOT WORKING. THE WARNING 'BRAKE SYSTEM MALFUNCTION' APPEARED ON MY DASHBOARD AFTER THE ACCIDENT. MY INSURANCE COMPANY SENT A WRITTEN REQUEST FOR THE EDR TEST AND HAVE AGREED TO PAY THE FEE WITH THE EXPECTATION OF BEING PROVIDED …
Owner-reported narrative. 5,000 miles reported. Look up ODI 11268800 at NHTSA ↗
Owner report 11279123 · 2019-11-09 (November 9, 2019)
WHILE DRIVING ON THE HIGHWAY WITH VERY LIGHT SNOW FALLING AND LESS THAN AN INCH OF WET ON THE ROAD, THE "FRONT RADAR BLOCKED" MESSAGE APPEARED! UPON LATER RESEARCH INTO THE MAZDA OWNER'S MANUAL IT INDICATES THE FOLLOWING SYSTEMS WERE NOT FUNCTIONING: MAZDA RADAR CRUISE CONTROL (MRCC) MAZDA RADAR CRUISE CONTROL WITH STOP & GO FUNCTION (MRCC WITH STOP & GO FUNCTION) DISTANCE RECOGNITION SUPPORT SYSTEM (DRSS) SMART BRAKE SUPPORT (SBS) APPARENTLY THE LOCATION OF THE FRONT RADAR IS BEHIND THE EMBLEM IN THE CENTER OF THE GRILL. MAZDA RECOMMENDS T…
Owner-reported narrative. 2,995 miles reported. Look up ODI 11279123 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
19V497000 · Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm) | Engine
Reported: 2019-06-27 (June 27, 2019)
Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
Consequence: An unexpected stall increases the risk of a crash.
Remedy: Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
NHTSA campaign record ↗21V875000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2021-11-12 (November 12, 2021)
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Consequence: Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
NHTSA campaign record ↗