2025 Lincoln NAUTILUS HYBRID: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
9 owner complaints analyzed
2 distinct recall campaigns
8,000 mi median reported failure mileage
Scope: 2025 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Forward Collision Avoidance: Adaptive Cruise Control is the most frequently named component, appearing in 4 of 9 complaints (44.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 3 | 33.3% |
| Steering behavior | 3 | 33.3% |
| Electrical and battery issues | 2 | 22.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Forward Collision Avoidance: Adaptive Cruise Control | 4 |
| Electrical System | 3 |
| Lane Departure: Assist | 2 |
| Lane Departure: Warning | 2 |
| Engine | 1 |
| Equipment | 1 |
| Equipment:Electrical:Infotainment | 1 |
| Forward Collision Avoidance: Automatic Emergency Braking | 1 |
Forward Collision Avoidance: Adaptive Cruise Control: 4; Electrical System: 3; Lane Departure: Assist: 2; Lane Departure: Warning: 2; Engine: 1; Equipment: 1; Equipment:Electrical:Infotainment: 1; Forward Collision Avoidance: Automatic Emergency Braking: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 7 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 1 |
| 2025 | 5 |
| 2026 | 3 |
2024: 1; 2025: 5; 2026: 3
Pattern summary
Forward Collision Avoidance: Adaptive Cruise Control leads the component reports. Braking behavior appears in 3 complaint narratives. Steering behavior appears in 3 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11629201 · 2024-12-06 (December 6, 2024)
While using the Ford BlueCruise system the Eye Detection monitor is not detecting that I am looking forward while driving and frequently goes first to the "Watch the Road" initial warning, which is supposed to clear by pressing the OK button on the steering wheel. Several times clicking the OK does not clear the initial warning and then the vehicle goes into a more active response by suddenly braking with the Resume Control warning which is supposed to deactivate when you press the gas pedal, however in one instance the system did not deactiv…
Owner-reported narrative. Look up ODI 11629201 at NHTSA ↗
Owner report 11652766 · 2025-04-04 (April 4, 2025)
While using the Ford BlueCruise system which is supposed to keep the vehicle centered in the lane along when it is in use on the highways it is programmed for, the system in this vehicle wanders throughout the lane from one side lane marker to the other lane marker. When first setting the cruise control which activates the lane assist program in this vehicle, it wants to initially justify to the left (drivers side) lane marker and fights any input from the driver to re-center the vehicle in the lane. If I let the system take the full control, a…
Owner-reported narrative. Look up ODI 11652766 at NHTSA ↗
Owner report 11673794 · 2025-07-15 (July 15, 2025)
The contact owns a 2025 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the panoramic and center display went blank, failing to display critical safety information. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V337000 (Electrical System, Equipment),…
Owner-reported narrative. 7,000 miles reported. Look up ODI 11673794 at NHTSA ↗
Owner report 11684922 · 2025-09-04 (September 4, 2025)
Driving on the freeway, with nothing in front except road, the Bluecruise/adaptive cruise control suddenly started slowing the vehicle to 25 mph from 70 mph. This has happened 5 times. The fifth time, the lane keeping system and adaptive cruise quit working but did not give any warning on the lane keeping having stopped working. In town, adaptive cruise will vary between the local speed and 25 mph but there is no speed limit sign showing a change of speed. Sometimes, the vehicle will slow down when that happens but recently it keeps going a…
Owner-reported narrative. Look up ODI 11684922 at NHTSA ↗
Owner report 11688410 · 2025-09-19 (September 19, 2025)
The contact owns a 2025 Lincoln Nautilus. The contact stated that while attempting to start the vehicle, the infotainment system was displaying a frozen screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the infotainment system needed to be replaced. The infotainment system was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000.
Owner-reported narrative. 9,000 miles reported. Look up ODI 11688410 at NHTSA ↗
Owner report 11690816 · 2025-10-01 (October 1, 2025)
My vehicle is having problems with GPS signal issues over. Keep losing it location, when driving. Trying to get to the bottom line problems
Owner-reported narrative. Look up ODI 11690816 at NHTSA ↗
Owner report 11747879 · 2026-07-02 (July 2, 2026)
Traveling from [XXX] to [XXX] and when I had the lane departure/lane keeping system turned on, the system was constantly going into the Watch the Road warning and many times it went straight to Resume Control without first putting up the Watch the Road that is supposed to be the initial stage. More than once when the system would go directly to the Resume Control, the only way to get rid of the warning and the brake pulsing and four way activation was by turning the cruise control completely off - pressing the Cancel or OK to acknowledge the wa…
Owner-reported narrative. Look up ODI 11747879 at NHTSA ↗
Owner report 11748209 · 2026-07-03 (July 3, 2026)
The vehicle’s BlueCruise/adaptive cruise system has repeatedly slowed unexpectedly while traveling on interstate highways. In some instances, the vehicle slowed to approximately 40 mph in a 70 mph zone without an apparent traffic reason. The system also slows excessively in curves. These events create a rear-end collision risk and require immediate driver intervention. The concern has occurred more than once and has not been limited to one isolated event.
Owner-reported narrative. Look up ODI 11748209 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
25V691000 · Forward Collision Avoidance: Warnings:External/Pedestrian Alert | Back Over Prevention:Warnings:External/Pedestrian Alert
Reported: 2025-10-10 (October 10, 2025)
Ford Motor Company (Ford) is recalling certain 2024-2026 Lincoln Nautilus Hybrid and 2025 Explorer hybrid police vehicles. A software error may prevent the vehicle from emitting the pedestrian warning sound at certain speeds.
Consequence: A vehicle that does not produce a warning sound may fail to alert pedestrians of an approaching vehicle, increasing the risk of injury.
Remedy: The audio control module and digital signal processing module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed November 5, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA2. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 10, 2025.
NHTSA campaign record ↗26V415000 · Back Over Prevention:Warnings:External/Pedestrian Alert | Forward Collision Avoidance: Warnings:External/Pedestrian Alert
Reported: 2026-06-30 (June 30, 2026)
Ford Motor Company (Ford) is recalling certain 2024-2027 Lincoln Nautilus Hybrid and 2025-2027 Explorer Hybrid vehicles. A software error may prevent the vehicle from making the pedestrian warning sound at certain speeds.
Consequence: A vehicle that does not produce a warning sound may fail to alert pedestrians of an approaching vehicle, increasing the risk of injury.
Remedy: Note: This is an expansion of Recall 25V691. Any vehicles previously repaired under 25V691 must have the new remedy completed. Ford will release an over-the-air (OTA) update or dealers will update the APIM software, free of charge. Additionally, dealers will replace the digital signal processing module in Nautilus Hybrid vehicles equipped with 28 speakers, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Owner notification letters were mailed August 7, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S51. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning July 7, 2026.
NHTSA campaign record ↗