2024 Lincoln NAUTILUS HYBRID: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
12 owner complaints analyzed
2 distinct recall campaigns
300 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 4 of 12 complaints (33.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 4 | 33.3% |
| Steering behavior | 3 | 25.0% |
| Electrical and battery issues | 1 | 8.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 4 |
| Forward Collision Avoidance: Adaptive Cruise Control | 3 |
| Electrical System | 2 |
| Forward Collision Avoidance: Automatic Emergency Braking | 2 |
| Forward Collision Avoidance: Warnings | 2 |
| Seats | 1 |
| Service Brakes | 1 |
| Steering | 1 |
Unknown Or Other: 4; Forward Collision Avoidance: Adaptive Cruise Control: 3; Electrical System: 2; Forward Collision Avoidance: Automatic Emergency Braking: 2; Forward Collision Avoidance: Warnings: 2; Seats: 1; Service Brakes: 1; Steering: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 11 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 3 |
| 2025 | 9 |
2024: 3; 2025: 9
Pattern summary
Unknown Or Other leads the component reports. Braking behavior appears in 4 complaint narratives. Steering behavior appears in 3 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11608298 · 2024-08-13 (August 13, 2024)
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the contact heard a grinding sound coming from the vehicle. The vehicle was taken to the dealer. The contact was informed that there was no remedy available for the failure. The contact stated that the diagnostic test information was not provided. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer twice due to the failure. The manufacturer was not made aware of the fai…
Owner-reported narrative. 300 miles reported. Look up ODI 11608298 at NHTSA ↗
Owner report 11621794 · 2024-10-24 (October 24, 2024)
Seat has easy exit/entry memory function. As soon as the door is unlocked the driver's seat moves forward and the steering wheel moves down to the drive position. Then it is difficult for the driver to get in. An elderly driver with poor balance could fall and get injured trying to get in.
Owner-reported narrative. Look up ODI 11621794 at NHTSA ↗
Owner report 11629619 · 2024-12-09 (December 9, 2024)
Pre-collision doesn't seem to be working in these vehicles. Update was to be released in Q2 of 2024 and as of late November not updated. My vehicle has last checked mid-November, and they tested a new one still on lot and it didn't work, and talked to a salesperson who said he delivered a new one the week of Thanksgiving and it didn't work either.
Owner-reported narrative. Look up ODI 11629619 at NHTSA ↗
Owner report 11649981 · 2025-03-23 (March 23, 2025)
While driving on the highway the front portion of our sunroof randomly shattered. There was no proceeding noise or hit from debris. The glass shattered upward with a large noise as if it exploded. The service personnel at the Lincoln dealership in Layfayette, LA inspected it and suggested it looked as though it exploded from inside possible due to pressure due to the direction of the remaining glass pointing upward.
Owner-reported narrative. Look up ODI 11649981 at NHTSA ↗
Owner report 11653898 · 2025-04-10 (April 10, 2025)
Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane p…
Owner-reported narrative. Look up ODI 11653898 at NHTSA ↗
Owner report 11662061 · 2025-05-20 (May 20, 2025)
There is a safety concern with this car involving the feature that automatically slows down the car when a curve in the road is detected. This problem with the curve detection feature happens when the dynamic cruise control is engaged, with or without BlueCruise being active. At certain locations on the freeway, the car will aburptly brake, slowing the car by approximately 10 mph. When the abrupt slowdown occurs, the driver's display shows the icon for curve detection when there is no curve in the road. An abrupt reduction of speed on the freew…
Owner-reported narrative. Look up ODI 11662061 at NHTSA ↗
Owner report 11662063 · 2025-05-20 (May 20, 2025)
There is a safety issue involving inaccurate detection of the driver's hands on the steering wheel. The vehicle frequently provides a warning on the driver's information display that I need to place my hands on the steering wheel despite both hands being firmly on the steering wheel already. Sometimes, I can get the car to recognize that my hands are on the steering wheel by firmly squeezing the wheel in the same or a different position. If the dynamic cruise control is engaged at the time, and I cannot get the car to recognize my hands are on …
Owner-reported narrative. Look up ODI 11662063 at NHTSA ↗
Owner report 11667220 · 2025-06-16 (June 16, 2025)
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if…
Owner-reported narrative. Look up ODI 11667220 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
25V691000 · Forward Collision Avoidance: Warnings:External/Pedestrian Alert | Back Over Prevention:Warnings:External/Pedestrian Alert
Reported: 2025-10-10 (October 10, 2025)
Ford Motor Company (Ford) is recalling certain 2024-2026 Lincoln Nautilus Hybrid and 2025 Explorer hybrid police vehicles. A software error may prevent the vehicle from emitting the pedestrian warning sound at certain speeds.
Consequence: A vehicle that does not produce a warning sound may fail to alert pedestrians of an approaching vehicle, increasing the risk of injury.
Remedy: The audio control module and digital signal processing module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed November 5, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA2. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 10, 2025.
NHTSA campaign record ↗26V415000 · Back Over Prevention:Warnings:External/Pedestrian Alert | Forward Collision Avoidance: Warnings:External/Pedestrian Alert
Reported: 2026-06-30 (June 30, 2026)
Ford Motor Company (Ford) is recalling certain 2024-2027 Lincoln Nautilus Hybrid and 2025-2027 Explorer Hybrid vehicles. A software error may prevent the vehicle from making the pedestrian warning sound at certain speeds.
Consequence: A vehicle that does not produce a warning sound may fail to alert pedestrians of an approaching vehicle, increasing the risk of injury.
Remedy: Note: This is an expansion of Recall 25V691. Any vehicles previously repaired under 25V691 must have the new remedy completed. Ford will release an over-the-air (OTA) update or dealers will update the APIM software, free of charge. Additionally, dealers will replace the digital signal processing module in Nautilus Hybrid vehicles equipped with 28 speakers, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Owner notification letters were mailed August 7, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S51. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning July 7, 2026.
NHTSA campaign record ↗