2018 Lexus RX350: complaints, problems and recalls

HESITATION UPON ACCELERATION. THE ENGINE DOES NOT RESPOND IN A LINEAR MANNER WHEN PRESSING THE GAS PEDAL.

Owner-reported narrative. 5,000 miles reported. Look up ODI 11150133 at NHTSA ↗

1.CONSTANT JERKING SENSATION OCCURS BEFORE VEHICLE SHIFTS INTO LOWER GEARS WHILE AT RELATIVELY LOW SPEEDS AND THROTTLE SETTINGS (25-45 MPH, STOP AND GO CITY DRIVING, MAINTAINING SPEED). 2.WHEN MINIMAL INCREASE IN POWER IS NEEDED OR A MILD GRADE IS ENCOUNTERED, ADDITIONAL THROTTLE PRESSURE SEEMS ONLY TO RESULT IN LOSS OF POWER UNTIL THE TRANSMISSIONS SHIFTS INTO SOME LOWER GEAR. THE VEHICLE THEN ACCELERATES TOO RAPIDLY, FOLLOWED BY THE NEED TO REDUCE THROTTLE PRESSURE ' OR APPLY BRAKES - WHICH IN TURN CAUSES THE TRANSMISSION TO SHIFT BACK TO A …

Owner-reported narrative. Look up ODI 11152280 at NHTSA ↗

I WAS TRAVELING ON A 4 LANE DIVIDED HIGHWAY AT 60MPH. WEATHER CONDITION WAS SUNNY AND 10DEG. SUDDENLY I HEARD A LOUD CRACKING NOISE THAT WAS STARTLING. FORTUNATELY THERE WERE NO OTHER CARS AROUND AND THE INTERIOR SHADE WAS CLOSED. I ARRIVED AT MY DESTINATION TO FIND THE SUNRROOF HAD SHATTERED AND THERE WAS GLASS SHARDS ON THE INTERIOR SHADE. I HAVE ONLY HAD THIS CAR 5 MO., AM THE ONLY DRIVER. THE CAR IS PARKED IN THE GARAGE OVERNIGHT AND I HAVE NEVER OPENED THE SUNROOF OR THE INTERIOR SHADE. I RETURNED THE CAR WITHIN TWO HOURS OF THE EVENT FO…

Owner-reported narrative. 3,671 miles reported. Look up ODI 11194010 at NHTSA ↗

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT STATED THAT THE HEADLIGHTS PROJECTED APPROXIMATELY 75 FEET AHEAD OF THE VEHICLE, WHICH MADE IT DIFFICULT FOR THE DRIVER TO SEE ANYTHING CLOSE UP. THE VEHICLE WAS TAKEN TO NEWPORT LEXUS [phone removed], LOCATED AT 3901 MACARTHUR BLVD, NEWPORT BEACH, CA 92660) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER SENT A REPRESENTATIVE TO INSPECT THE VEHICLE WHO STATED THAT THE MATTER WOULD BE RESEARCHED. THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS …

Owner-reported narrative. 15,000 miles reported. Look up ODI 11281377 at NHTSA ↗

I GOT INTO ACCIDENT AND NO AIRBAG DEPLOYED EVEN AT HIGH IMPACT AND OTHE OTHE VEHICLE FLIPPED OVER.

Owner-reported narrative. 20,000 miles reported. Look up ODI 11286397 at NHTSA ↗

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE VIN WAS NOT PROVIDED. THE CONTACT STATED THAT WHILE DRIVING ABOUT 75 MPH, THE REAR DRIVER'S AND REAR PASSENGER'S WINDOWS EXPLODED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO THE LEXUS OF PEMBROKE PINES DEALER, LOCATED AT 16150 PINES BLVD, PEMBROKE PINES, FL 33027, WHERE IT WAS STATED THAT THE FAILURE WAS DUE TO AN IMPACT. THE CONTACT STATED THAT THE FLORIDA STATE PATROL FILED A REPORT WHICH STATED THAT THERE WAS NO IMPACT. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND STATED THAT AN INVESTIGATION WO…

Owner-reported narrative. Look up ODI 11306298 at NHTSA ↗

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER HILTON HEAD LEXUS LOCATED AT (540 NEW RIVER PKWY, HARDEEVILLE, SC 29927), AND MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A…

Owner-reported narrative. Look up ODI 11319304 at NHTSA ↗

ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HITTING THE BUILDING. IN THE PAST IT HAS STOPPED THE CAR BUT ONLY MOST OFTEN IT DOES NOT WORK...NO ONE WAS INJURED NOR WERE ANY PEOPLE ON THE PARKING ARE…

Owner-reported narrative. 9,825 miles reported. Look up ODI 11321297 at NHTSA ↗

Reported: 2020-01-13 (January 13, 2020)

Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Consequence: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

Remedy: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.