2025 Jeep GRAND CHEROKEE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
72 owner complaints analyzed
4 distinct recall campaigns
5,291 mi median reported failure mileage
Scope: 2025 model year. Data snapshot: . 10 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 29 of 72 complaints (40.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 16 | 22.2% |
| Transmission and shifting | 12 | 16.7% |
| Braking behavior | 12 | 16.7% |
| Engine operation | 4 | 5.6% |
| Steering behavior | 3 | 4.2% |
| Fuel system concerns | 1 | 1.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 29 |
| Engine | 20 |
| Unknown Or Other | 13 |
| Fuel/Propulsion System | 11 |
| Power Train | 11 |
| Forward Collision Avoidance: Automatic Emergency Braking | 8 |
| Vehicle Speed Control | 7 |
| Air Bags | 5 |
Electrical System: 29; Engine: 20; Unknown Or Other: 13; Fuel/Propulsion System: 11; Power Train: 11; Forward Collision Avoidance: Automatic Emergency Braking: 8; Vehicle Speed Control: 7; Air Bags: 5
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 9 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 9; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (9). 62 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2025 | 29 |
| 2026 | 43 |
2025: 29; 2026: 43
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 16 complaint narratives. Transmission and shifting appears in 12 complaint narratives. Braking behavior appears in 12 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11654077 · 2025-04-11 (April 11, 2025)
brand new 2025 jeep grand Cherokee less than 3 weeks old - I just got into an accident last night on the freeway my car began to decelerate and accelerator completely stopped working. I noticed an AEBS alert and engine light on the dash but came close to no other cars for this to have come on. Came to a complete stop and I look down and the car is in park. I was unable to put the car back in drive on the freeway. Put on my hazards and called 911 immediately, knowing how dire the situations was, while trying to find a way to get moving, and watc…
Owner-reported narrative. Look up ODI 11654077 at NHTSA ↗
Owner report 11654788 · 2025-04-15 (April 15, 2025)
Traveling at around 55 MPH, slowed down for a stop light. Dash started flashing and beeping and stated "shift to park then shift to desired gear." Could not accelerate, had to put in park then back in drive to keep moving. No check engine light. 2 dealerships cannot fix because there's no code. Seems to be a common occurrence on Jeep forums. Afraid this will happen again on the interstate and I will get rear ended or not be able to get off the road. Major safety concern!
Owner-reported narrative. Look up ODI 11654788 at NHTSA ↗
Owner report 11659372 · 2025-05-06 (May 6, 2025)
To Whom It May Concern, I am writing to express my deep frustration and serious concerns regarding the repeated and dangerous failures I have experienced with the battery systems in three separate Jeep Grand Cherokee vehicles – model years 2022, 2024, and now 2025 4xe. In each case, I encountered a complete battery failure within the first 3,000 miles of the car’s life. These failures have not only rendered the vehicles completely inoperable but have completely shut down all functionality while driving, leaving me stranded on the road an outri…
Owner-reported narrative. Look up ODI 11659372 at NHTSA ↗
Owner report 11661179 · 2025-05-15 (May 15, 2025)
I was driving down the highway and the sunroof just busted out of nowhere. There wasn’t any debris or anything around.
Owner-reported narrative. Look up ODI 11661179 at NHTSA ↗
Owner report 11662816 · 2025-05-23 (May 23, 2025)
On multiple occasions now, my shifter starts blinking at me and the dash tells me to shift into park and then shift into desired gear. This is quite annoying is baffling and dangerous. Also, on multiple occasions the dash lights up it goes crazy beeping like crazy like it wants me to stop and there’s nothing in front of me for me to need to stop. This could be potentially very dangerous. I see others have had issues like this as well so I think we really need to do something about this for somebody does get hurt cause it locks up it doesn’t let…
Owner-reported narrative. Look up ODI 11662816 at NHTSA ↗
Owner report 11663539 · 2025-05-28 (May 28, 2025)
I was driving within a city and came to a red light. Since my car is a hybrid (2025 Jeep Grand Cherokee 4xe, also I just purchased this lease in April 2025) the car will switch to the EV battery when I come to a halt and when I propel forward the car will either remain on the EV battery (if the battery has mile range) or it will switch to the engine. As the light turned green and i pushed the pedal to move forward, my car began to move forward using the EV battery but when the car attempted to switch to the engine, it tripped and my car would n…
Owner-reported narrative. Look up ODI 11663539 at NHTSA ↗
Owner report 11667204 · 2025-06-16 (June 16, 2025)
I've received a notification that says, “service hybrid electric system,” but there is no fix at my dealership.
Owner-reported narrative. Look up ODI 11667204 at NHTSA ↗
Owner report 11673278 · 2025-07-14 (July 14, 2025)
I am unsure of what the complete issue is at this point. I have taken my car into two different dealerships multiple times and everybody keeps sending me back saying it’s running as it was designed. However, the things that’s experiencing it was not experiencing when I bought it, I would not have bought it And the list goes on. Has a random hesitation in the transmission. It revs way too high when shifting, it doesn’t downshift properly it doesn’t shift properly. There has been a groaning in the vehicle basically since day, one when downshiftin…
Owner-reported narrative. Look up ODI 11673278 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
25V576000 · Electrical System:Propulsion System
Reported: 2025-09-04 (September 4, 2025)
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
NHTSA campaign record ↗25V741000 · Electrical System:Propulsion System:Traction Battery
Reported: 2025-10-30 (October 30, 2025)
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Consequence: A vehicle fire can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
NHTSA campaign record ↗26V328000 · Air Bags: Air Bag/Restraint Control Module:Software
Reported: 2026-05-21 (May 21, 2026)
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Consequence: Delayed air bag deployment during a crash increases the risk of injury.
Remedy: Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
NHTSA campaign record ↗26V559000 · Tires:Pressure Monitoring And Regulating Systems
Reported: 2026-09-01 (September 1, 2026)
Chrysler (FCA US LLC) is recalling certain 2024-2025 Jeep Wagoneer, 2024-2026 Jeep Grand Cherokee, Jeep Grand Cherokee L, Jeep Grand Cherokee 4XE, Jeep Grand Wagoneer, 2025 Jeep Wagoneer L, 2025-2026 Jeep Grand Wagoneer L, 2026 Jeep Cherokee, and Jeep Grand Wagoneer L PHEV vehicles. Due to a software error, the tire pressure monitoring system may fail to detect low tire pressure and/or fail to illuminate the tire pressure monitoring system (TPMS) warning light as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring System."
Consequence: A TPMS warning light that fails to notify the driver of low tire pressure increases the risk of a crash.
Remedy: Dealers will update the radio frequency hub software, free of charge. Owner notification letters are expected to be mailed beginning September 29, 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 54D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026.
NHTSA campaign record ↗