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U.S. public vehicle records

2003 Jeep GRAND CHEROKEE: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

762 owner complaints analyzed

4 distinct recall campaigns

70,803 mi median reported failure mileage

Scope: 2003 model year. Data snapshot: . 488 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 247 of 762 complaints (32.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior10413.6%
Steering behavior395.1%
Electrical and battery issues283.7%
Engine operation253.3%
Transmission and shifting212.8%
Fuel system concerns121.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
247
Service Brakes, Hydraulic:Foundation Components:Disc:Rotor
50
Visibility:Defroster/Defogger/Hvac System
49
Seats
44
Electrical System
42
Visibility
38
Visibility:Defroster/Defogger/Hvac System:Fan/Motor
33
Visibility:Power Window Devices And Controls
30
Component breakdown data
CategoryCount
Air Bags247
Service Brakes, Hydraulic:Foundation Components:Disc:Rotor50
Visibility:Defroster/Defogger/Hvac System49
Seats44
Electrical System42
Visibility38
Visibility:Defroster/Defogger/Hvac System:Fan/Motor33
Visibility:Power Window Devices And Controls30

Air Bags: 247; Service Brakes, Hydraulic:Foundation Components:Disc:Rotor: 50; Visibility:Defroster/Defogger/Hvac System: 49; Seats: 44; Electrical System: 42; Visibility: 38; Visibility:Defroster/Defogger/Hvac System:Fan/Motor: 33; Visibility:Power Window Devices And Controls: 30

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
79
25,000 to 49,999
84
50,000 to 74,999
98
75,000 to 99,999
74
100,000 to 149,999
90
150,000 and above
63
Reported problems by failure mileage data
CategoryCount
Under 25,00079
25,000 to 49,99984
50,000 to 74,99998
75,000 to 99,99974
100,000 to 149,99990
150,000 and above63

Under 25,000: 79; 25,000 to 49,999: 84; 50,000 to 74,999: 98; 75,000 to 99,999: 74; 100,000 to 149,999: 90; 150,000 and above: 63

50,000 to 74,999 miles has the most reports with usable mileage (98). 274 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2002
4
2003
29
2004
44
2005
41
2006
45
2007
87
2008
66
2009
49
2010
28
2011
29
2012
17
2013
72
2014
63
2015
90
2016
52
2017
9
2018
11
2019
8
2020
9
2021
1
2022
1
2023
2
2024
2
2026
3
Complaints over time data
CategoryCount
20024
200329
200444
200541
200645
200787
200866
200949
201028
201129
201217
201372
201463
201590
201652
20179
201811
20198
20209
20211
20221
20232
20242
20263

2002: 4; 2003: 29; 2004: 44; 2005: 41; 2006: 45; 2007: 87; 2008: 66; 2009: 49; 2010: 28; 2011: 29; 2012: 17; 2013: 72; 2014: 63; 2015: 90; 2016: 52; 2017: 9; 2018: 11; 2019: 8; 2020: 9; 2021: 1; 2022: 1; 2023: 2; 2024: 2; 2026: 3

Pattern summary

Air Bags leads the component reports. Braking behavior appears in 104 complaint narratives. Steering behavior appears in 39 complaint narratives. Electrical and battery issues appears in 28 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10000202 · 2002-12-18 (December 18, 2002)

THE REAR AXLE DIFFERENTIAL NEEDED TO BE REPLACED IN MY NEW JEEP GRAND CHEROKEE LIMITED

Owner-reported narrative. 54 miles reported. Look up ODI 10000202 at NHTSA ↗

Owner report 10002371 · 2003-01-08 (January 8, 2003)

WHILE DRIVING, THERE WAS A LOUD GRINDING AND OR WINDING NOISE COMING FROM THE REAR. THE DEALER STATED THAT THE GASKET AND THE TRANSMISSION FLUID HAD FLOWED ON OVER TO THE OVERDRIVE. THE DEALER ALSO STATED THAT THE TRANSMISSION WAS DEFECTED. TS SCC

Owner-reported narrative. 600 miles reported. Look up ODI 10002371 at NHTSA ↗

Owner report 10002743 · 2003-01-15 (January 15, 2003)

LOUD TAPPING NOISE EMITTED BY THE EMISSIONS CANISTER UNDER THE HOOD ON DRIVERS SIDE.

Owner-reported narrative. Look up ODI 10002743 at NHTSA ↗

Owner report 10004657 · 2003-01-27 (January 27, 2003)

REAR AXLE'S MOUNTING BOLT SNAPPED, WHICH MAKES VEHICLE UNABLE TO DRIVE. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK

Owner-reported narrative. Look up ODI 10004657 at NHTSA ↗

Owner report 10009263 · 2003-02-25 (February 25, 2003)

THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, AND THE EMERGENCY BRAKE WAS NOT APPLIED, WHEN ALL OF A SUDDEN, THE VEHICLE ROLLED BACKWARDS AND HIT A TREE. NO INJURIES.*JB

Owner-reported narrative. Look up ODI 10009263 at NHTSA ↗

Owner report 10010695 · 2003-03-18 (March 18, 2003)

CAR SHIFTS OUT OF PARK TO ANY GEAR WHILE IGNITION IS TURNED OFF. ONCE IGNITION IS ON, IT WILL NOT SHIFT UNLESS FOOT IS ON THE BRAKE PEDAL. *JB

Owner-reported narrative. 12,000 miles reported. Look up ODI 10010695 at NHTSA ↗

Owner report 10011625 · 2003-03-13 (March 13, 2003)

THE DASH BOARD WAS VERY SHINY, AND AT NIGHT IT WAS WORSE, CONSUMER STATED HE COULD BARELY SEE THE ROAD. *JB THE PROBLEM OCCURRED WHEN RAINING AT NIGHT DUE TO THE SHINY DASHBOARD AND ONCOMING HEADLIGHTS. THE WINDSHIELD GETS A REFLECTION AND APPEARS FOGGY AND IT'S NOT. SHOULD BE NO REFLECTIVE. SCC

Owner-reported narrative. Look up ODI 10011625 at NHTSA ↗

Owner report 10014280 · 2003-04-11 (April 11, 2003)

2003 JEEP GRAND CHEROKEE LORADO MAKES HIGH PITCH NOISE WHEN TURNING LEFT. DEALER SAYS THERE IS NOT A FIX , LIVE WITH IT..*JB

Owner-reported narrative. 500 miles reported. Look up ODI 10014280 at NHTSA ↗

Recall history

4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

06V197000 · Seats:Front Assembly:Seat Heater/Cooler

Reported: 2006-06-07 (June 7, 2006)

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.

Consequence: OVERHEATING COULD POTENTIALLY CAUSE A FIRE.

Remedy: DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
09V117000 · Seats:Front Assembly:Seat Heater/Cooler

Reported: 2009-04-09 (April 9, 2009)

CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.

Consequence: OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.

Remedy: DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
12V527000 · Air Bags:Frontal:Sensor/Control Module-Inactive | Air Bags

Reported: 2012-11-08 (November 8, 2012)

Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Consequence: Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.

Remedy: Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.

NHTSA campaign record ↗
15V046000 · Air Bags:Frontal

Reported: 2015-01-28 (January 28, 2015)

Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Consequence: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

Remedy: Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.

NHTSA campaign record ↗