2002 Jeep GRAND CHEROKEE: complaints, problems and recalls

FUEL EMISSION CONTROL CANISTER TICKS AND SOUNDS LIKE A LIFTER TICK - GAS MILEAGE IS 11.3 MILES TO THE GALLON. STRONG GAS ODORS CAN BE SMELLED INSIDE THE TRUCK ONCE THE GAS TANK LEVEL REACHES THE 1/2 WAY MARK. DEALERSHIP APOLOGIZES BUT SAYS THERE'S NOTHING THEY CAN DO. THE TRUCK IS 3 MONTHS OLD AND HAS 4400 MILES ON IT. HELP I LOVE MY JEEP

Owner-reported narrative. Look up ODI 10000112 at NHTSA ↗

I HAVE A 2000 JEEP GRAND CHEROKEE AND MY DOOR LOCKS ARE NOT WORKING PROPERLY. HAS THERE BEEN ANY COMPLAINTS MADE ABOUT THIS OR IS THIS JUST SOMETHING THAT HAPPENED TO ME? WHAT SHOULD I DO?

Owner-reported narrative. Look up ODI 10002807 at NHTSA ↗

ROTORS AND BRAKES. I HAVE RESURFACED MY ROTORS ONCE AND NOW I AM REPLACING THEM. I PURCHASED THE CAR NEW AND IT IS NOW 12 MONTHS AND 2 WEEKS OLD, MUCH TOO SOON FOR EITHER OF THESE REPAIRS AND REPLACEMENTS. THE DEALER TELLS ME ITS MY PROBLEM, NOT THEIRS. I AM ALSO HAVING TO REPLACE THE BRAKE PADS FOR THE SECOND TIME.

Owner-reported narrative. 19,000 miles reported. Look up ODI 10003093 at NHTSA ↗

GAS PEDAL DEPRESSED DURING BRAKING WHEN WEARING BOOTS OR LARGER SIZE SHOES RESULTING IN ACCELERATION INSTEAD OF BRAKING. SEVERAL TIMES I HAVE PRESSED ON THE BRAKE ONLY TO HAVE MY RIGHT PORTION OF THE TREAD ON MY SIZE 11 CONSTRUCTION BOOT WAS ALSO PRESSING GAS PEDAL CAUSING THE TRUCK TO ACCELERATE. GAS PEDAL AND BRAKE PEDAL SEEM TOO CLOSE TOGETHER. THIS IS MY THIRD GRAND CHEROKEE('93, '96, RECENT '02) AND ONLY THIS '02 SEEM TO HAVE THIS PROBLEM. THIS IS PROBABLY THE CAUSE OF OTHERS REPORTING ACCELERATING SYMPTOMS.

Owner-reported narrative. 18,000 miles reported. Look up ODI 10003562 at NHTSA ↗

CONSUMER CALLED COMPLAINING WHILE DRIVING THE VEHICLE AT ANY SPEED AND APPLIED THE BRAKE, VEHICLE IS SHAKING FRONT AND REAR. DEALER HAS BEEN NOTIFIED AND WILL REPLACE ROTORS, BRAKE PADS, AND CALIPER. PLEASE PROVIDE FURTHER INFORMATION. TS

Owner-reported narrative. Look up ODI 10003944 at NHTSA ↗

WHEN VEHICLE IS PUT IN REVERSE GEAR, IT HESITATES BEFORE ENGAGING. THE DEALERSHIP CAN NOT LOCATED THE CAUSE OF THE PROBLEM. PLEASE PROVIDE MORE DETAILS. TS

Owner-reported narrative. 9,000 miles reported. Look up ODI 10004188 at NHTSA ↗

WHILE DRIVING, THE CONSUMER HAD APPLIED THE BRAKES TO STOP AT A STOP SIGN WHEN THE VEHICLE SUDDENLY ACCELERATED. THE DEALER HAD BEEN NOTIFIED. TS THE CONSUMER STATED THAT THE HARDER HE PRESSED THE BRAKES, THE MORE THE REVVING INCREASED AND FORWARD SURGING OCCURRED. SCC

Owner-reported narrative. 12,500 miles reported. Look up ODI 10004372 at NHTSA ↗

CAR SHAKES WHEN BRAKES ARE APPLIED, STEERING WHEEL VISABLY SHAKING. WHEN I TOOK THE CAR TO THE DEALER TO AHVE THIS FIXED THEY RESPONDED BY TELLING ME THAT I NEEDED NEW BRAKES. THIS IS A CAR THAT IS BARELY A YEAR OLD AND HAS 23,000 MILES ON IT. I EXPECT BRAKES TO LAST LONGER ON THIS AND WAS TOLD THAT I WOULD HAVE TO PAY FOR NEW BRAKES. WHEN I REFUSED, AND THROUGH MUCH HASSLE, THE DEALER REPLACED THEM AT NO CHARGE. MOST OF THE MILES ON THIS CAR ARE HIGHWAY MILES AND I WOULD EXPECT JEEP TO MAKE A BETTER PRODUCT. THIS IS AFTER I HAD IT TOWED …

Owner-reported narrative. Look up ODI 10004971 at NHTSA ↗

Reported: 2001-09-10 (September 10, 2001)

VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.

Consequence: DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2001-11-13 (November 13, 2001)

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.

Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

Remedy: DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2001-12-05 (December 5, 2001)

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.

Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

Remedy: DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2002-01-31 (January 31, 2002)

CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.

Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Remedy: DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2002-03-26 (March 26, 2002)

ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.

Consequence: THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.

Remedy: DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2002-04-08 (April 8, 2002)

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.

Consequence: THIS COULD RESULT IN A VEHICLE FIRE.

Remedy: DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2006-06-08 (June 8, 2006)

ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.

Consequence: IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.

Remedy: DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2009-04-09 (April 9, 2009)

CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.

Consequence: OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.

Remedy: DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Reported: 2012-11-08 (November 8, 2012)

Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Consequence: Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.

Remedy: Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.

Reported: 2015-01-28 (January 28, 2015)

Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Consequence: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

Remedy: Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.