2011 Jeep COMPASS: complaints, problems and recalls

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD PULL HARD TOWARD THE RIGHT WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS STATED THAT THE FAILURE WAS CAUSED BY A COMBINATION OF THE NATURE OF THE FRONT WHEEL DRIVE VEHICLE AND DRIVER INEXPERIENCE. THE TECHNICIANS ADJUSTED THE CAMBER YET THE FAILURE CONTINUED AFTER THE ADJUSTMENT. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65. UPDATED 07/20/11 *BF THE CONSUMER ALSO ST…

Owner-reported narrative. 65 miles reported. Look up ODI 10406187 at NHTSA ↗

I HAVE A 2011 JEEP COMPASS,BROUGHT IT IN MAY,LESS THAN (1) MONTH IT HAS CUT OFF ON ME. THE FIRST TIME I MAKE A RIGHT TURN AND TRUCK CUT OFF,SECOND TIME IM AT RED LIGHT IT CUT OFF,THIRD TIME I STOP AT RED LIGHT ,CHANGE TO GREEN GOT READ TO TAKE OFF TRUCK HAD CUT OFF.IT BEEN IN SHOP ,DEALER COULDN'T FIND ANYTIME WRONG ,SECOND TIME THEY SAID IT IS CODE IN KEY. NOW IT CUT OFF AGAIN. IM SCARE FOR MY SAFETY THERE NO WARNING ,YOU NEVER KNOW WHEN IT GOING TO CUT OFF. PLEASE HELP THERE IS SOMETHING WRONG WITH THIS JEEP. *TR

Owner-reported narrative. 1,867 miles reported. Look up ODI 10410322 at NHTSA ↗

2011 JEEP COMPASS, A RENTAL VEHICLE. THE FRONT RIGHT SEAT SAFETY BELT, WHILE APPEARING TO BE BUCKLED, WAS NOT SECURELY FASTENED. WHEN THE VEHICLE CAME TO A SUDDEN STOP, THE BELT UNBUCKLED ALLOWING THE PASSENGER TO MOVE FORWARD TOWARDS THE DASHBOARD. NO INJURIES RESULTED FROM THE INCIDENT. UPON INVESTIGATION IT WAS APPARENT THAT THE OUTER PLASTIC CASING OF THE BUCKLE RECEPTACLE WAS NOT IN THE CORRECT POSITION. THIS PIECE WAS MOVED BY HAND INTO THE CORRECT POSITION, AND THE BELT THEN APPARENTLY OPERATED APPROPRIATELY FOR THE REMAINDER OF THE…

Owner-reported narrative. Look up ODI 10413451 at NHTSA ↗

WHILE DRIVING ON INTERSTATE 5 TRAVELING AT 65 - 70 MPH THERE WAS A LOUD EXPLOSION TYPE SOUND AND THE FRONT DRIVERS SIDE OF OUR 5 WEEK OLD 2011 JEEP COMPASS SUDDENLY DROPPED. UPON COMING TO A SKIDDING STOP IN THE CENTER DIVIDE IT WAS DISCOVERED THAT THE WHEEL AND TIRE HAD BROKEN OFF OF THE VEHICLE LEAVING ONLY THE CENTER PART OF THE WHEEL BOLTED TO THE CAR. THE CAR CAME TO A STOP ON THE ROTOR. THE WHEEL'S FIVE SPOKES WERE COMPLETELY SNAPPED AND THE TIRE STILL ATTACHED WITH SEVERAL BURN HOLES ON THE SIDE WALLS BUT NO TREAD DAMAGE. THERE WAS NO DA…

Owner-reported narrative. 4,726 miles reported. Look up ODI 10413452 at NHTSA ↗

THE PROBLEM VEHICLE IS A 2011 FWD JEEP COMPASS. ON 5/31/11 WITHIN THE FIRST 10 (TEN) MILES OF OWNERSHIP THE VEHICLE STALLED OUT ON ME WHILE STROPPED AT A TRAFFIC LIGHT. I PUT THE VEHICLE IN PARK AND WAS ABLE TO RESTART IT WITHOUT ANY DIFFICULTY. ON 6/19/11 (WHILE IN MOTION), WITHOUT ANY ADVANCE INDICATION OF A PROBLEM THE VEHICLE TOTALLY LOST POWER. I PUT IT IN NEUTRAL AND WAS ABLE TO ROLL IT OUT OF TRAFFIC AND INTO A TURN LANE. THE VEHICLE STRUGGLED TO RESTART BUT DID AFTER A COUPLE OF TRIES, A "CHECK ENGINE" LIGHT CAME ON AND REMAINED ON FOR …

Owner-reported narrative. 70 miles reported. Look up ODI 10414013 at NHTSA ↗

(AMONG OTHER PROBLEMS), THIS 2011 JEEP COMPASS HAS TRANSMISSION DIFFICULTIES. ON MULTIPLE OCCASIONS THE AUTOMATIC TRANSMISSION HAS FAILED TO SHIFT FROM GEAR TO GEAR WITHOUT MANUAL ASSISTANCE. IT WILL WHINE AND STRAIN AND JUST NOT CHANGE, EVEN AS THE RPM CLIMB SKY HIGH, IT WILL NOT SHIFT WITHOUT ASSISTANCE. THIS FAILURE WAS FIRST DOCUMENTED ON 6/19/11 BUT THERE WERE MULTIPLE FAILURE BEFORE THIS DATE. THE SYSTEM FAILURE HAS RESULTED IN A REDUCTION OF POWER TO SUCH EXTENT THAT IT IS DIFFICULT TO SAFELY MERGE INTO A LANE OF TRAFFIC. DURING SUCH EPI…

Owner-reported narrative. 100 miles reported. Look up ODI 10414017 at NHTSA ↗

I SHUT THE HATCH ON MY 2011 JEEP COMPASS THAT WAS SITTING IN MY DRIVEWAY AND THE BACK WINDOW SHATTERED. I TOOK IT UP TO THE DEALERSHIP WHERE I GOT IT, THEY TOOK PICTURES AND SUBMITTED THEM TO CHRYSLER AND THEY REFUSED TO REPLACE AND REPAIR THE WINDOW BECAUSE THEY SAID THERE IS NO POSITIVE WAY TO DETERMINE IF IT WAS A MANUFACTURE DEFECT. *KB

Owner-reported narrative. 2,195 miles reported. Look up ODI 10416501 at NHTSA ↗

I OWN A 2011 JEEP COMPASS FOR 2 WEEKS WHEN I STOPPED AT A STOP SIGN, STOPPED AND TOOK OFF. ONCE I TOOK OFF THE JEEP ENGINE JUST STOPPED. I COULDN'T TELL IT UNTIL I TRIED TO TURN AND HAD NO CONTROL! THE DEALERSHIP SAID THE ENGINE NEEDED AN UPDATE CODE, THAT THEY DON'T HAVE YET FOR THE 2.4L ENGINE. SO NOW I HAVE A CAR WITH LESS THAN 2600 MILES ON IT IN THE SHOP THAT WE CAN'T DRIVE. WHY WOULD THEY SELL A CAR THAT SHUTS OFF FOR NO REASON AND THEY KNOW ABOUT IT? I HAVE 2 SMALL CHILDREN THANK GOD THEY WERE NOT IN THE CAR WITH ME. NOW WE ARE IN A REN…

Owner-reported narrative. 2,550 miles reported. Look up ODI 10419944 at NHTSA ↗

Reported: 2011-06-08 (June 8, 2011)

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.

Consequence: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.

Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Reported: 2013-06-04 (June 4, 2013)

Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2012 Jeep Compass and Patriot vehicles manufactured May 6, 2008, through July 20, 2012. The affected vehicles have a software error which may result in a delayed deployment or non-deployment of the seatbelt pre-tensioners and/or side airbags.

Consequence: In the event of a rollover necessitating airbag deployment, the software error can lead to a delayed deployment or non-deployment of the side curtain airbag and/or seatbelt pre-tensioners. As a result, vehicle occupants have an increased risk of injury in a crash.

Remedy: Chrysler will notify owners, and dealers will correct the software free of charge. The recall began June 21, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall number is N01.

Reported: 2016-09-15 (September 15, 2016)

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.